Fireplaces USA Reviews 

We love our Fireplace! The many options this fireplace has is great! Quality of product and easy installation was a plus!

Kudos to the Excellent Customer service team at Fireplaces USA. After reading horror stories of other fireplace websites I was super skeptical to give them a try. Jessica their sales and customer support rep. was phenomenal from the beginning from purchasing through delivery through warranty issues. She was in touch proactively and working with me closely communicating each step of the process and making sure I was up to date. They are the best company to work with when it comes to product that value for money and they have your back covered. We had some delivery and warranty issue which she addressed on time and always responded to queries. I would definitely recommend anyone skeptical to purchase a gas fireplace online . This fireplace was expensive but with the seller like this I am confident my business to them is in good hands and I will be supported.

I like the slim fit. Most of all. I truly enjoy watching the flames with no heat. Love to sit in front of the fireplace and enjoy the crystals and flames. I can use this fireplace all year and no maintenance required.

I was reluctant to buy the product but the team did excellent on following up with me and reassuring that the product would arrive in the right timeframe. I love the fireplace i purchased, no regrets at all.

I ordered a fireplace as pictured AND DESCRIBED on their website. When it arrived, there was no insert despite information about the heat, flames and remote. They even changed their website after I pointed out the issue, but tried to pretend they didn't. The only good thing was getting them to finally agree to a discount so I could purchase the insert somewhere else way cheaper than they had it listed.

It is very nice. I like the design & style.

Excellent experience. Fireplaces was able to fulfill my special order. Item was delivered with great care and by professionals. Highly recommend

Quick delivery, good product, it's everything I expected

I like the timeline of delivery, price was affordable, and good purchase!!!

Jessica, in your customer service department, saved the day. She is a professional employee who is committed to helping customers and representing Fireplaces USA in a positive light. The fact that I am providing a positive review says a lot about Jessica because I had a horrible experience with your logistics/delivery partners. Jessica took accountability on behalf of Fireplaces USA and is helping me work through these issues. I highly recommend that you consider changing your logistics/delivery partners (AIT Worldwide and Smart Warehousing - they were awful).

Answering all my questions and fast response.Great customer service.Thank you.

My Amantii Fireplace order was missing through an outside freight company and Fireplaces USA went above and beyond to correct the situation within 4 hours. They are sending me a new fireplace.

Great price and fast shipping. I trust Fireplaces USA!

The customer service team is superb and outstanding in assisting the purchase from the time of order,sale and shipping and delivery all smooth and fast. Most importantly price is unbeaten with no sales tax, free shipping and additional discount even Amazon would not able to match. Highly recommended to anyone

I bought the 100in side elite fireplace on January and finally our remodeling has done to i can upload my project picture. The fireplace is gorgeous and the services of fireplaces USA are awesome! They are so responsive and every time i sent email to inquire sth, they reply promptly.

Two days after I bought the fireplace it went in sale for $200 less. I called to ask about it and I was told I would receive a call back after they spoke with a supervisor and no one called.

Great customer service and the product was delivered on time. The fireplace is stunning !!!

Our recent experience with the fireplace order was nothing short of amazing. To our delight, the shipment arrived within just three days and in perfect condition with no damage. The customer service team also impressed us with their exceptional service. We are thrilled with our new fireplace and are sure it will bring warmth and comfort to our home for years to come.