Firstcom Europe Reviews 

We asked First Comm to devleop our shared working platform, get required licenses and set up a medium size team on email etc. for a new programme mobilising across Bradford. It's been a great experience and having their technical expert, Charlie C on hand and communicating in good time made sure everything flowed and we launched in good time. Further enquiries have been dealt with promptly. Kerry

Charlotte co-ordinated our Broadband/Phone installation from start to finish and kept us informed all the time . Her communication was excellent throughout the entire process , making everything smooth and stress-free.
Fantastic customer service !

Kevin Belsham
G L Flow Limited

We've recently updated our broadband line to Fibre.
Carly booked this in for us, she was professional and kept us well informed.
Stewart and George attended site the following day after the line upgrade. They swiftly completed the job and the line is working perfectly.
We've been with Firstcom for a number of years and can genuinely say they are the best IT/ phone provider we have ever used

I represent Lovatts Roofing in Bury. After a power cut caused some technical complications, I rang Firstcom and an engineer was thankfully sent out the same day.

Callam was very friendly, professional and knowledgeable. He diagnosed our issues and increased our internet speeds by approx 6x

If I had my own business I would choose Firstcom for sure. Just genuine real people with solutions.

New Router and Fibre to Premises

Callam was great and sorted our our new router efficiently.

We recently ordered some new PCs for our team and had the good fortune to have Jacob Shears come out to site more than once to help us set them up and transfer all the users over from old hardware. As a B to B IT company ourselves we understand good service, knowledge and attitude are vital in a client facing role and Jacob exemplified those qualities. He went the extra mile and was very conscientious in ensuring everyone was happy before leaving site. A credit to the business.

First class commitment and attention to detail. I need my office equipment to function on a daily basis and especially a busy Monday when schedules are of the essence. Firstcom were diligent and sorted my issues in a timely manner. Thank you for your continued support and understanding. Keep up the good work.

Firstcom always respond to requests and complete works very quickly and to the required standard. Very easy to deal with.

Jacob and Charlie were extremely helpful when setting our new laptop and transferring the info across. It is nice to know that I can speak to either of them direct with any future problems.

Really good service. Great communication from Carly and good customer service all round.

We contracted Firstcom to provide FTTP for one of our clients. Carly kept us up to date on the progress of the project and was very helpful in changing installation dates when we were given an appointment that we couldn't make. We did have a post install technical hiccup but the support team swiftly sorted that out.

Just had a call from Heidi at Firstcom Europe, very professional and polite as the person she needed to speak to wasn't in the office today so we went through all our contact information.

Excellent experience with the technical support I received from Jacob Shears. He responded to my query quickly, was friendly and professional throughout, and resolved my computer issue efficiently. I really appreciated his clear communication, helpful approach, and the speed at which everything was sorted. Outstanding customer service and a very positive experience overall!

WARREN was excellent and helped make our internet super fast and also fixed our phone lines in a flash!

Also shout out to Charlotte, who was very helpful organising this support

Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.
Kyle has been super helpful, informative and always on hand with any questions regarding the contract.
Charlotte has kept me updated on each step of the process!
Callam has been out today and set up the telephones. This has gone swimmingly with no issues, he was polite, friendly and informative.
Extremely happy with all aspects.

First class service from James our account manager and Charlotte who arranged all the installation.

We recently moved into FirstcomEurope from Bowland IT. The service has been seem less with excellent support from all the team,

Ab in particular has been fantastic in solving our recent issue with expect knowledge and caring attitude.

Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.

A really disappointing experience with this company. Firstly they do 3 year rolling contracts which are very unfair and difficult to get out. On top of this after asking them to quote a new contract to see if there was any benefit in this route, the sales calls were relentless, it became frustrating and felt more like harassment than customer service. Even after telling them we are not interested we continued to receive frequent calls. Overall, poor customer experience, restrictive contract terms and relentless sales pressure. I would not recommend this company at all.