Firstcom Europe Reviews 314

My experience with the team from start to finish was smooth and straightforward. Kyle is attentive and supportive, and adapted the way he worked to support the team and me. The communication is onpoint

Dealt with the issue very quickly

Very efficient response from the accounts department. They replied instantly and provided the information I needed.

Derek was incredible. Very friendly and knowledgeable. Got to work and did everything very quickly. Helped to show us how everything worked until everyone was happy. We are very happy with the service provided and would happily recommend yourselves and especially Derek to others needing your services! Thank you

Nigel was very friendly, helpful and professional - A* rating

From start to finish the whole process was seamless. Carly in the office kept us up to date with each step and process. Callum the engineer was extremely helpful and went through the whole phone system showing us how to update and and make changes if we need to.
Callum even boxed up the old system and left the work space clean and tidy.
I would definitely recommend Firstcom Europe.

Mike found a solution to a really complicated new issue. He worked on it for hours and didn't give up. I really appreciated his commitment and help.

We were rather apprehensive about having to move our old phones to a new VoiP system but can honestly say the staff at FirstCom have been brilliant. Especially Callum who has been very helpful & extemely patient with us today whilst explaining how it all works.
I must also thank John who was the first contact we had with FirstCom, for the support when we were having problems with our previous provider and Bethany who made sure everything was in place for the move.
As a school we would certainly recommend this company for anyone needing to move on to the new internet based phone systems. Thanks again to you all.

We had just had a broadband upgrade to fibre involving a new line. Carly organised everything from Openreach to Joe the Engineer calling. Service was first class from both. Even arranging for a new port switch to be delivered overnight. Really impressed with the service we received.

We’ve been with Firstcom since 2019, when we initially upgraded our old Samsung telephony system to an NEC onsite solution. More recently, we’ve moved over to their cloud-based system on a leased line, and once again the experience has been excellent from start to finish.

On both occasions, Nigel and his engineering team have been fantastic—professional, knowledgeable, and incredibly helpful throughout the installation, configuration, and staff training. They made what could have been a complex transition feel smooth and straightforward.

From the very beginning, John provided a competitive quote and took the time to ensure we were getting the right solution for our needs. Our project manager Carly was equally impressive, keeping everything well-organised and guiding us clearly through each stage of the process.

Overall, we’ve felt very well looked after as a customer. The level of service, communication, and support has been consistently high, and we wouldn’t hesitate to recommend Firstcom to other businesses looking for a reliable telecoms partner.

Helpful from start to finish! Carly, Luke and Joe have all been very helpful in getting our broadband installed

FirstCom were great! Matter resolved quickly by helpful support from Charlie.

I had a great experience with Firstcom Europe. The team were really helpful and kept me updated throughout the process. Everything was handled quickly and professionally, and nothing was too much trouble. Charlotte the provision co-ordinator was extremely understanding to our needs also.

A special thank you to Jim Dutton who managed the procurement side of the new contract was very knowledgeable as well as Domonic.

The site engineers that came to site - Joe & George - both were friendly and made the whole thing really straightforward.

Their customer service was excellent.

Would definitely recommend Firstcom Europe based on the support I received- we now have a better phone system and are paying over £1200 less over the 3 years.

Our engineer ( Callum ) was extremely professional and thorough. Went through all the issues and sorted them as he went along then gave all the staff some training on how to use the equipment.

Thanks to Carly for being very efficient in everything she did with prompt replies and excellent delivery service.

I had a very specific requirement and both Charlotte Murphy and Kyle Roddy worked really hard to try and make it happen for me.

Kyle has been brilliant from my very first call right through to coming out and completing the installation himself, I genuinely couldn’t have asked for more from him. Nothing was too much trouble. Genuine good guy who’s good at what he does.

Charlotte was also really helpful and supportive throughout the process, working tirelessly to get my requirements

Overall, a great experience and excellent customer service. I’d definitely recommend.

Warren was patient and very easy going. He helped explain a lot, in a little time.

Overall, our experience with this telecoms provider has been positive. The service itself is reliable and generally excellent, and when you do need to speak to someone, all the staff are consistently helpful and professional.

The one ongoing frustration is the automated email system. It can be overly persistent, sending multiple copies of the same message—particularly invoices—which quickly becomes irritating and creates unnecessary inbox clutter, and confusion as to what is an invoice and what is a 'copy invoice' . . . . this is way too much 'noise' coming from the same company!!!

Thankfully, the quality of the team softens this irritation. In particular, Rachel O’Byrne in Accounts has been outstanding. She’s understanding, responsive, and genuinely very helpful, and her support has made dealing with any issues far easier.

If the automated email system were improved, this would be a five-star provider. The "human" side of the company is real (not chat-box) and already there.

Callum attended our practice today to fix some issues we have been having. He was prompt, polite and helpful. Thank you!