First Fly Travel Reviews 

John was extremely knowledgeable, patient and thorough in dealing with my very unique situation. He resolved an issue that required a level headed individual. He made my experience pleasant and remarkably easy.
Thank you John!

My familly was faced with the shocking news of a war breaking out in Israel. Having spoken to my son which was studying abroad, he expressed his fear and desire to return home. As he just turned 18, and was was never exposed to such horror, we tried everything to make this happen. Trying all types of routes to get a flight... none were possible. On Oct 8th, we got though ElAl consolidation number and spoke with an Angel, her name was Susan. With reassurance, kindness, patience she managed to find the most reasonable flight back. While faced with incessant questions and back and forth she stayed very patient and was available to answer every one of our concerns. She even check up throughout his journey. I was lucky to have fallen with such an amazing agent.

Sean helped me for my tickets. Best Customer Service. Highly recomended.

Anton has been amazing helping us get my sister out of Israel. He's so supportive and patient and answered all our needs in this stressful time

I wound up using this service via ITA Airlines. I needed to change my ITA flight and their number came up. The employee that helped me, Shine, was like a booking angel.

Her customer service was superb. She was helpful, sweet to work with and an excellent problem solver. They offer better customer service than airlines and I would use them again.

From the start to the end of my interaction everything was positive and informative. I got a great deal and I’m excited to travel! Thank you!

I WAS UNDER THE IMPRESSION I WAS COMMUNICATING WITH ALASKA AIRLINES. OUR FLIGHT WAS MISSED. I WAS MISLED THROUGH THE ENTIRE PROCESS. I WAS CHARGED 1692.42 SERVICE CHARGE ( OR SOMETHING, I COULD NOT GET AN EXPLANATION. ) IN ADDITION TO THE COST OF THE TICKETS. PLEASE CONSUMERS, BE CAREFUL.

I have no words to express the great and efficient service I received from your agent Rebecca. She’s extremely professional and accurate and above all very kind. She’s there to help every single individual with their travel needs. I wish you have more personal like your agent Rebecca. In fact that I was so pleased with the service, I am planning from now on all my flight plans with her. Thank you kindly Carlos J Carbonell.

FRAUD - be aware - Imposters - acted as they were LUFTHANSA - we explicitly and repeatedly asked them if we were connected to the corporate direct Lufthansa customer support line and Michael kept reassuring us that he works at Lufthansa and that the additional $360 were the difference in the Lufthansa ticket fare and in addition to the $215 change fee. They are trying to make an additional $360 for themselves and are telling you that Lufthansa is charging this increased ticket fee! Be aware - FRAUDAULENT company!

Muy efectivo y educado
Nos solucionó él problema que teníamos.

Yep - Scam. They claimed to be KLM but are not. So far, it looks like my ticket is booked, which is good. However it looks like they marked it up ~$250 over what KLM would have charged.

PLEASE READ ALL THE BAD REVIEWS!!!!
BE AWARE!!!!!!!!
THESE ARE SCAMMERS

They are imposters. they claimed to be Aeromexico Airlines. They aren’t,

They use fake names. I should have known since they have a thick Spanish accent when they speak.

They even Insult you & mock you.
Yes, they actually giggle while you ask them to cancel a transaction that has been inflated.

They will mislead you and will charge you an inflated amount.

I had been forced to call my bank to report the fraud and the airline as well since they are misrepresenting them and my neighbor who is sm FBI agent has asked me to file a complaint after reading all the bad reviews.

I was called “crazy” I had been harassed and threatened as well.

Please please don’t fall

I missed my return flight to Las Vegas, i tried to confirm it at the airport but no one helped me, so i looked up online airline help desk and dialed a number somehow i was get connected with First fly travel. I ask the agent to find next available option for me. He just went ahead and found a very decent flight timing with a reasonable price where other agents were asking more then 5k. Overall its an amazing experience with First Fly Travel. I really recommend there service. Thank you again for saving my day!!!

My granddaughter called seeking a change to her itinerary from JFK to Johannesburg on Qatar Airlines.
Thankfully we were connected to Bunny Walter a representative with FirstFly Travel. Bunny is the best airline representative I have ever spoken with. His knowledge and patience are incomparable.
If all airline representatives were as professional as Bunny traveler's stress levels would go down a mile. Thank you Bunny for your dedication to professional service.

Total got screwed by this company. They mislead me into thinking I was calling Air France directly. They screwed up my ticket twice without any notification. I was under the impression I was purchasing a totally refundable ticket. When I called to cancel (because I was so suspicious of being scammed at this point) they told me they would reverse the charge. I asked if they would send me a cancellation email. They said they would and literally hung up on me.
Beware!!! They are a third party company acting like they are Air France. I was forced to report them to my credit card company in hopes that I will not be charged nearly $2300 for my flight I didn’t take.
Their excuse for screwing up my ticket twice was “we are all human and make mistakes”.

Had to fly from Vancouver BC to Seattle, a short flight.
Thought I was booking through Air Canada but somehow ended up with First Fly Travel. They acted as the airline. When the credit card charges came in it looked like part of the airline bill but was First Fly’s add on. $345.

Purchasing tickets for my forthcoming trip to the Philippines was a terrific experience. First Fly Travel customer care worker instantly went into full action and promptly fixed the mistake when I unintentionally misspelled the last name of my traveling companion and just clicked on the phone link. They helped me as well in persuading PAL to give us the aisle and middle seats we preferred. First Fly websites is awesome; Excellent experience, and I'll tell all my friends about your website.

amazingly helpful

super helpful! Very clear and concise with all the questions I had. Understood where I was coming from and helped me get to where I needed to be. Made my experience a lot easier. Very thankful.

Efficient
My whole experience with Firstflytravel has been quick and efficient. I'm very happy with the service I've received.