The company representatives that arranged the service did so quickly and filled all details for us . They also changed the date with no issue when I had to postpone the collection by a day and most i... Toon meer
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Lees wat reviewers zeggen
This is the third time I have used this service They make traveling so easy without luggage to worry about. Just consider traveling by train. No carrying cases to the station,Finding somewhere safe... Toon meer
Always always had a great service from First Luggage. This time even though the couriers vehicle had broken down and couldn't collect the suitcase, First Luggage sent someone else out straight away.... Toon meer
Great service. We got our luggage delivered home within 3 days, we had regular updates and were able to track it very easily. The only thing I found challenging was to get help when having difficult... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
First Luggage is a global door-to-door luggage delivery and collection service. We carry your suitcases, bags, skis and golf clubs door-to-door, so you can enjoy your journey and travel stress-free.
FIRST LUGGAGE
Geschreven door het bedrijf
- WE DELIVER
- First Luggage is at the cutting-edge of luggage transportation. Our experienced team has delivered thousands of bags across the world, allowing our customers to relax on their journeys. You need something shipped, we can do it for you. From suitcases to skis and boxes to bikes our systems track your shipment from collection to the point of delivery. Avoid busy baggage carousels, and crowded airports or stations, and treat yourself to the best white-glove luggage delivery service available.
- CUSTOMER SATISFACTION
- Our first-class customer service team is on hand to assist with all your inquiries. Whatever your question, we're happy to answer your phone call or email.
- SAVE TIME
- Travel with no luggage and avoid queuing at luggage carousels, saving you precious time and leaving you feeling refreshed, relaxed and ready to enjoy your holiday.
- SECURITY
- Our door-to-door luggage transportation service will ensure that your baggage is delivered safely to your travel destination before you arrive.
- PEACE OF MIND
- Our unique service allows you to travel with complete peace of mind knowing that you can check your luggage every step of the way with our tracking service.
Contactgegevens
120 Salmon Street, NW9 8NL, London, Verenigd Koninkrijk
- 020 3318 2791
- customercare@firstluggage.com
- firstluggage.com
4,8
Uitstekend
672 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Service
The whole episode went well from start to finish, from when I first called to the end delivery to my house on return from my Tour as Tour Manager. Great service with constant advice and updates.
23 september 2024
Overall great service
Great service. We got our luggage delivered home within 3 days, we had regular updates and were able to track it very easily.
The only thing I found challenging was to get help when having difficulties filling in the initial online form. It was impossible to speak to anyone on the phone. We left a message as per automated message but no one phoned us back. We also submitted an online form requesting help, we got a reply the following day. Luckily we managed to solve the problem ourselves.
21 september 2024
The fact that we always informed by…
The fact that we always informed by mail when
Your luggage is picked up and delivered.
18 september 2024
I was really nervous about shipping my…
I was really nervous about shipping my bag. The service was impeccable. I could coordinate easily via email. The pick up was early and helpful. My bag arrived at the destination after a day in great condition. Impressed all around. Doing this again in the future!
26 juli 2024
I have been using First Luggage since more than 10 years …
I have been using First Luggage since more than 10 years. Phenomenal service at very reasonable prices
26 juli 2024
The people that work at first luggage
The people that work at first luggage. Stellar customer service and professionalism.
12 juli 2024
Highly Professional Services
The process was seamless, uncomplicated and professional. Excellent communication and overall a very positive interaction.
15 juli 2024
Good and reliable ,I will always use…
Good and reliable ,I will always use them just make sure you send your luggage ahead of time , Delivry time can't be accurate
24 juni 2024
Quite good they said the suitcase would…
Quite good they said the suitcase would arrive back in the UK on the Friday but it arrived on the Thursday so very pleased.
21 maart 2024
I have used First Luggage for many…
I have used First Luggage for many years. They make the process simple and are always reliable
25 maart 2024
Well the luggage was picked up when you…
Well the luggage was picked up when you said it would be and delivered the day you said it would be! That’s worth 5 stars. But the draw back was your form, we called 3 times to be told each time you would call back.noone did. Eventually by going onto your email someone came to the rescue after hours of trying to work things out
29 januari 2024
Luggage arrived on time
Luggage arrived on time on outward journey and return.
Enables me to go on holiday without carrying suitcases on the train - excellent service. I have been using it for 8 years.
28 december 2023
I will never use this company again
I will never use this company again, chaotic ill trained very expensive. They did'nt, collect my luggage on the day they should have so I had to pay $50 to the port agent to hold the luggage over because they refused to reimburse the agent. DHL who did all the shipping would have been better without the intervention of First luggage who contributed nothing...I thought they were just scammers
30 november 2023
Excellent service at an excellent price
30 oktober 2023
Great service and great communication…
Great service and great communication from start to finish. Leo has been most helpful throughout the process.
2 oktober 2023
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