First Luggage Reviews 672

First Luggage took care of everything for me, they even got in contact directly with the hotel’s concierge to set up the label on the piece .
It took only 3h between the e-quotation and the collection . Amazing service, highly recommend it.

I would use this service again, excellent. Only snag is collection slot given was 9am to 5.30pm, can be a long wait. A half day slot easier.

Excellent service. Kept us up to date at all times of whereabouts of luggage

Our checked bag got lost going from Italy to Germany over the summer and was eventually sent to Carry My Luggage/First Luggage about 2 weeks later once the bag was located. Within the bag was all of our oversees souvenirs and a very special pocket knife I purchased oversees for a family member (the knife was the reason we checked a bag in the first place). I’ll note that the airline made ZERO attempt to contact with us or respond to any of our emails, even after the suitcase was found. Our first piece of information came from Carry My Luggage/First Luggage.

Since the bag was lost, the airline sent it to this 3rd party courier company. Unfortunately, when it came to getting the knife through the check points we kept running into security issues since their policies were different from the airlines, and it kept getting sent back to them while the suitcase and everything else inside continued on to us.

I worked via email with Andriy the entire time (over a 2 month timeframe) and was kept in the loop with every single situation we faced. In the end they went the extra step to find other ways to get this one small item to us after 2 other attempts failed and finally got the package through the mail to us. They offered different solutions and were open to ideas from my end when we ran into problems.

This was a once in a lifetime trip for us and a once in a lifetime purchase so I’m extremely grateful for all the work Andriy put in to get this back to me. It was above and beyond service when they could have easily cut contact and threw the item away.

As always fantastic service, follow up and on time deliveries. Thank you

I have used First Luggage over many years. My experience has always been excellent. The staff helpful, especially with potential problems. AND...my luggage has always arrived okay!!
Will be using First Luggage again

Timing & accuracy

SIMPLY, EASY TO DEAL WITH AND REFRESHING

Super service. Really helpful people and delivered everything on time and as promised. Thanks

I’ve been using their services for years and years now and I’m always super satisfied by how responsive they are (customer service) and efficient (prompt delivery in less than 24h from London to South of France)
I have never travel with my luggage, and I’m so much more relaxed as I know I can rely on this super luggages delivery service

Sent my luggage from London to Couptrain in France.
Delivered 2 days later - impressed.
Will definitely use this company again.

4th time I have used First Luggage - they are efficient, professional and takes stress out of sending luggage abroad.

luggage picked up in Paris at 19:00 last night - cleared customs and arrived London by 15:00 today.

Good service very efficient staff & good to know there is someone who can help with any problems that may arise

Very accessible website, extremely prompt collection and delivery of goods

Very professional and incredible quick delivery ⭐️⭐️⭐️⭐️

Efficient service. Was emailed to say my luggage had been collected, could track it every step of the way. Utter bliss not having to lug my case on the train.

Picked up on time and delivered as promised. What more is there to say?