Efficient company but unfortunately their savings interest rates are presently quite poor when compared to comparable banks. At the moment their 1 year fixed bond is more than half a percent less than... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Opened a fixed term account with FirstSave yesterday. Yes security questions were a bit lengthy but nothing arduous. Received e-mail with all the necessary passwords and account details within the ho... Toon meer
Bedrijf heeft geantwoord
I have had various accounts with this bank for about a decade. Never any issues. Setting up an account is easy. Creating answers to security questions is simple and straightforward. The answer you pro... Toon meer
Bedrijf heeft geantwoord
I have been a First save client and regular investor for some years and continually benefit from loyalty saver rates every time I renew my investment. The renewal process is simple and seamless. W... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to FirstSave. We offer you a range of competitive online savings accounts: Easy Access, Notice or Fixed Rate Bonds. FirstSave products are provided by FirstBank UK London. Registered under company number 4459383.
Contactgegevens
Verenigd Koninkrijk
- firstsave.co.uk
4,4
Uitstekend
118 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
excellent rates and easy to use online…
excellent rates and easy to use online access and app accounts.
15 januari 2026
Antwoord van Firstsave
Dear Mr Raine,
We are happy to hear that you find our rates excellent and appreciate the ease of using our online access and app accounts. Thank you for your positive feedback!
Warm regards,
The FirstSave Team
Haven’t made any mistake and have done…
Haven’t made any mistake and have done everything needed efficiently
15 januari 2026
Antwoord van Firstsave
Dear Mr Dowse,
We are happy to hear that everything was completed efficiently and to your satisfaction. Thank you for sharing your positive experience with us!
Warm regards,
The FirstSave Team
Excellent
I have had various accounts with this bank for about a decade. Never any issues. Setting up an account is easy. Creating answers to security questions is simple and straightforward. The answer you provide can be completely made up, but make sure to remember your answers for future reference. Once set up, accessing your account is also straightforward. Thus some previous negative comments by others seems a little far fetched. Whenever I've phoned customer services, the phone has always been answered within roughly 2 minutes. I have a number of fixed rate accounts, which have always been very competitive rates. Thus no complications or complaints whatsoever.
11 december 2025
Review zonder uitnodiging
Antwoord van Firstsave
Dear valued customer,
We appreciate you sharing your long-standing, positive experience with us. We're happy to hear that setting up and accessing your accounts has been straightforward, and that our customer service has been prompt and helpful. Thank you for your feedback regarding our competitive rates.
Warm regards,
The FirstSave Team
Straightforward process opening new savings account
Opened a fixed term account with FirstSave yesterday. Yes security questions were a bit lengthy but nothing arduous. Received e-mail with all the necessary passwords and account details within the hour. Funded the account without any difficulty and the money appeared in my new account later on the same day.
If I had a request it would be for an online App so that I don’t have to use Google to log in each time I access my account. Only a minor inconvenience however.
25 november 2025
Review zonder uitnodiging
Antwoord van Firstsave
Dear John,
We are delighted to hear that opening your fixed-term account was smooth and that your funds were credited promptly. Security is a top priority for us, so we appreciate your patience with the verification steps.
Your feedback about having an app is very valuable. It is worth mentioning that we are currently working on a mobile app and it is planned for release next year. We hope this will make accessing your account even more convenient.
Thank you again for sharing your experience and for your suggestion. If you need any assistance in the meantime, please do not hesitate to reach out.
Warm regards,
The FirstSave Team
Opening account
Chaotic administration. Told temporary password would be emailed, it wasn't. Then told unnecessary.
Site then said bank authentication needed and wld be posted. Nothing came.
Then told not needed. Eventually letter came and said it was needed!
Lost confidence.
Am not investing in Firstsave
8 november 2025
Review zonder uitnodiging
Antwoord van Firstsave
Dear Helen,
We are committed to putting our customers first – that means listening, improving, and supporting you every step of the way.
We are sorry for the confusion you experienced and appreciate you sharing this with us.
Our team would love the chance to help you get set up and make things right.
Please contact us directly at customerservice@firstsave.co.uk or call 0345 601 2211 (Mon–Fri, 9am–5pm), and we will prioritise resolving this for you.
Thank you for helping us improve. Your feedback truly matters.
Warm regards,
The FirstSave Team
Had a question about opening account (…
Had a question about opening account ( funding window)
Tried 3 times to call , more than ten mins each time , no answer
Given up
7 november 2025
Review zonder uitnodiging
Antwoord van Firstsave
Dear Patrick,
Thank you for reaching out and letting us know about your experience. We are sorry you had difficulty getting through to us and appreciate your patience.
We understand your question relates to the funding window during account opening. Our team is ready to assist and provide the information you need.
You can contact us directly at customerservice@firstsave.co.uk or call 0345 601 2211 (Monday to Friday, 9am–5pm). If it’s easier, we can arrange a call at a time that suits you—just let us know your preferred time.
Your feedback is important to us, and we are reviewing our phone support to ensure better service going forward.
Thank you again for bringing this to our attention. We look forward to resolving your query quickly.
Warm regards,
The FirstSave Team
Awful processes and outdated technology.
Setting up the account is the worst of any bank I've used this century: Clunky interface, and waiting on codes to be sent by snail mail.
The website interface is mobile unfriendly and extremely outdated. Seriously it's 2025 not 2010? Maybe if you were their customer 20 years ago you might appreciate the unchanged interface, but things have moved on for the rest of us.
And then I wanted to do a test transaction of £10 before submitting more money. But after waiting a day it got returned! (No helpful messages to tell me this - I just noticed it on my bank statement.)
They're clearly not investing in technology so I'm not going to trust them with my savings. I've already gone elsewhere and had an account set up and money transferred within 20 minutes. (And it works nicely on my mobile.)
10 oktober 2025
Review zonder uitnodiging
Antwoord van Firstsave
Dear Neil,
Thank you for sharing your feedback – it’s really important to us.
At FirstSave, we’re committed to making every step of your journey secure, straightforward, and supported.
Our account setup process is designed with security in mind, but we know convenience matters too. That’s why we’re actively working on improvements to make things faster and easier while keeping your money safe.
We’ve also taken note of your comments on mobile usability and interface design. Our digital team is already working on upgrades to deliver a more modern, accessible experience for all customers.
If you ever need help or have questions, our dedicated Customer Service team is here for you. They’re friendly, knowledgeable, and ready to assist with anything you need. You can contact us at customerservice@firstsave.co.uk or call 0345 601 2211 (Monday to Friday, 9am–5pm). We’ll do everything we can to support you.
Thank you again for helping us improve – your feedback truly makes a difference.
Warm regards,
The FirstSave Team
Don’t waste your life!
I agree with another recent reviewer the password and other requirements are impossible to process to open an account. I gave up after an hour and therefore WONT be investigating my £85000! Thank god for reviews ..how ridiculous!
8 oktober 2025
Review zonder uitnodiging
Antwoord van Firstsave
Hi Kevin,
Thank you for your feedback. We’re sorry to hear that the account setup process didn’t meet your expectations.
We understand that ease and clarity are essential when opening an account, especially when making decisions about your savings.
Our security steps are designed to protect customers and their funds, but we recognise they must also be accessible and straightforward.
We offer a range of options to support different preferences, including six categories of memorable words. However, we appreciate that this may not have worked well for you, and your feedback helps us identify where improvements are needed.
If you’d like to revisit the process or speak to someone directly, our customer service team is available and ready to help.
You can contact us at customerservice@firstsave.co.uk or call 0345 601 2211 (Monday to Friday, 9am–5pm). We’ll do everything we can to support you.
Warm regards,
The FirstSave Team
Ridiculous security checks
First Save have crazy security checks which guarantee that you will never be able to log in.
It is next to impossible to come up with an 8-15 character memorable name. First names are too short, first names and surnames are too long. The same is true for food, objects and memorable events.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Firstsave
Hi, Daniel
Thank you for taking the time to share your feedback. We truly value hearing from our customers.
We’re sorry to hear that you found the account setup process frustrating. We understand how security steps can feel challenging, especially when you're eager to get started. At FirstSave, safeguarding our customers’ finances is a top priority, particularly as cyber threats become more sophisticated.
To help make the process easier, we offer six categories of memorable words so you can choose something that works best for you. These options are designed to balance security with flexibility.
We’re committed to putting our customers first, and that means listening, improving, and supporting you every step of the way. Please don’t hesitate to contact our dedicated support team who would love the chance to help you get set up.
You can contact us directly at customerservice@firstsave.co.uk and we’ll do everything we can to make things right.
Warm regards,
The FirstSave Team
A savings provider with market leading rates.
Very good rates for my savings even though the current trend is downwards you have been in the top tier over the last 3 years .
26 mei 2025
Antwoord van Firstsave
Hi Ken, We appreciate you sharing your experience. We're happy to hear that you've consistently benefited from our savings rates over the past three years. Thank you for your feedback.
very satisfyed,good value.
13 juni 2025
Antwoord van Firstsave
We are happy to hear that you are satisfied and that you found great value. Thank you for your very positive feedback!
Very simple & easy to deal with !!!
1 mei 2025
Antwoord van Firstsave
We're happy to hear that your experience was simple and easy. Thank you for your positive feedback; we appreciate it.
Antwoord van Firstsave
We appreciate your feedback and are glad the application process was straightforward and the product was good. Thanks for your review Brendan.
Excellent customer service.
Excellent service very easy to sort out new investments and to transfer funds.
14 mei 2025
Antwoord van Firstsave
Hi Derek, We're happy to hear that you found it easy to sort out new investments and transfer funds. Thank you for sharing your positive experience with us.
Good site with clear instructions
11 juni 2025
Antwoord van Firstsave
We're happy to hear that our site's clear instructions were helpful. Thank you for your positive feedback!
A favourite for investments
I’ve had a number of competitive fixed savers with First for years. Their website is very easy to use, as is setting up new accounts.
30 mei 2025
Antwoord van Firstsave
We're happy to hear that our website is easy to use and that setting up new accounts has been a simple process for you over the years as customer. Thank you for your positive feedback Andrew.
Antwoord van Firstsave
We appreciate your feedback and are happy to hear that you found our rates competitive and our website easy to use. Thank you!
easy log in & you offer the best bond…
easy log in & you offer the best bond rates ,whats not to like .
5 juni 2025
We are impressed by the efficiency of…
We are impressed by the efficiency of the company. The information we receive is always helpful and accurate. Thank you.
17 mei 2025
Always very efficient
Very pleased with the service from FirstSave, my fixed rate bond matured and the money was in my account immediately. They also re-invested some funds for me with no fuss. Highly recommended bank.
4 juni 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.