Fish Brothers Reviews 

Took my car in just for a update to pick my car up after them jet washing it to my windscreen cracked and they say it was nothing to do with them I must have had a crack in my screen I use my car every day I think I would of noticed a crack in my windscreen they said it was when I had new wipers done that was in January I would of notice a crack but 2 minutes in my car noticed the cracks they have done this when they washed it and trying to blame me for something I got done 5 months ago they don't want to take liability so now I want ro see cctv to see if the crack was there when I arrived.

Being attended to all the way through my buying transaction by Amjad brought a whole new meaning to ‘customer satisfaction’. Was he trained in hospitality, attention to customer, interesting conversation? Nothing was too much trouble. When I left there with my Kia Picanto I felt as though I had made a friend for life. Thousand thank yous for the way you carefully explained every aspect of this car to me

Fish Bros claim to have a high regard for their customers and their level of customer service, nothing could be further from the truth. They have a total disregard for the service they offer to customers. They let me go out on a test drive without offering any insight into the surrounding area or the local laws which resulted in leaving me with a £70 fine for violating a bus gate, the like of which I had never encountered before, nor indeed understood. When I brought this to their attention they chose to hide behind documentation. Such caring people, I think not.

Bought an approved Honda Civic from Fish Brothers Swindon. it had the following problems.
Alarm goingoff all the time - repaired
Electric windows very slow - partially repaired
Rear heated window - not repaired
Constant Diesel Particle Filter issues. Went in 7 times inthe garage for approx. 6 months. never repaired correctly. Still happening outside of warranty so was forced to trade in at a huge loss. NO TRUST IN APPROVED HONDA OR FISH BROTHERS. VERY UN SATISFACTORY.

Just bought a brand new Jaecoo 5 through Fish Brothers. So far no complaints with the car, its what we expected however, maybe I'm old school, but I remember when buying a new car was something special and picking your car up from the dealer felt like a treat. Well this transaction felt very flat and disappointing.
The first clue that customer service might not be a priority was when we booked the test drive. We turned up on time, took the car out but then on return was told that the salesman we were booked to see was busy with another customer and someone else would help us. The next guy reluctantly agreed to help and we were then asked to have a seat as he'd be about 10 to 15 minutes!!
Eventually we got to sit down and talk options and placed our order.
Communication wasn't great but finally got a call to say our car was ready to pickup.
When we went to collect the car from the same salesman, he was polite and friendly and took us through all the paperwork and offered a coffee. Ready to drive the car away he took us to the vehicle opened the door and ..... the inside was dirty!! He went and got some cleaner and did a bit of a wipe round. He apologised and said that they outsource the valeting. I suggested that they should change who they use if this was the standard as wasn't good enough.
Whilst I know none of this is major it was sub optimal customer service and felt like there was a lack of care and attention to detail. I mean wouldn't you do a once over to make sure everything was pristine before handing an owner their new vehicle?
I also finding it disappointing that small things like car mats didn't come as standard.
So whilst the guy himself was ok, it just all felt a bit complacent.

Our Honda was serviced at Fish Brothers, Swindon. The customer service we received from the Service adviser Paul Gaskin was exemplary. Our visit was timely, conducted with efficiency and exceeded our expectations.

Fantastic customer service. Very prompt and efficient best service forms a company. Thanks Mark and Lee.

I took my Honda in for a service and was looked after by Paul Gaskin. Paul explained everything to me, very thorough with his explanation when I collected my car, a good experience.

Paul Gaskin managed the whole service and MOT experience extremely well, keeping us informed throughout. The videos showing examination of the car was very comprehensive and useful.

Went to Honda for service Paul looked after me very well excellent

Dealing with Fish Brothers Chery Swindon has been a positive experience, Ive put off buying a car for years as I could not face 'the whole thing including hard sell.' Well it was a relaxed no pressure approach, information given when asked, show room neat cars available, and test drive easy to arrange. A full hour to see what driving would be like. Kingsley was very helpful and his approach in not ' trying to sell the car' allowed us the space to consider the car, the deal, the brand. CHERY have also made it easy, its aspire or pro, clear pricing no guessing and clear simple list of what is or is not included. The ordering process was fairly easy, took bit of time to source insurance as car reg was pending registration but thereafter it went smoothly. Kingsley was very accommodating, answered questions promptly and he made the car pick up a special occasion that my kids in particular will remember.

It was done efficiently.

I recently took delivery of a new Dacia Duster from the team at Fish Brothers. From the time of initial enquiry to driving off in my Duster the staff were professional, helpful and respectful. A particular mention has to go to the young sales assistant Tauheed for his ongoing support throughout the process. Tauheed ensured I had a positive experience providing regular updates re the delivery and collection of my new car.

Paul G at Honda Swindon, amazing customer service and really polite thank you

I have been taking my car to the honda Swindon branch for many years but this is the first time I am writing a review. My experience has always been underwhelming but Paul Gaskin at Fish Brothers Honda in Swindon was remarkable and has changed my opinion. He accommodated the work I needed to be done very quickly and he was welcoming and friendly when I went into the branch. I left with a smile.and felt valued as a customer.

Paul gaskin made my experience a breeze at fish bros honda swindon. Took my civic for a service and he handled it for me professionally. Even stayed late to make sure i got my car back the same day. What a legend! Price was reasonable. Not pushy. Very thorough. Great experience. Thanks honda, and thanks paul.

Brought my Civic in for a recall, got a complementary car health check & car wash!
Paul G was helpful throughout the process and with clarifying what work was recommended following the car health check.

I took my Honda in for a service and was looked after by Paul Gaskin. Paul, who's a very well dressed, polite and helpful gentleman, explained everything to me, going through all the paperwork when dropping off my car, and then thoroughly going through my cars health check upon collection. The whole process was easy and straightforward, and I'd be delighted to deal with Paul in the future.

Paul Gaskin in Swindon Honda, was very polite and helpful when I brought my car in to have the break replaced, he explained what would happen, and approximately how long it would be before I heard anything. He was also great about booking me an MOT appointment for a time that would suit me best.