Super easy to order. Good communication. Good prices. Plus, I don't have run the gauntlet of Paknsave dodging smelly people, people in pajamas, and whole families blocking the isle. The prices ar... Toon meer
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Lees wat reviewers zeggen
Made 3 separate pantry orders over 2 months and all 3 had been packaged terribly. Crushed biscuits and cereal because heavy goods put on top. Also open shower gel which leaked throughout box. Products... Toon meer
I am a return purchaser and over the years I have been dealing with Fishpond the service give has been excellent. I've never had an issue. One minor matter that probably could be improved is the pac... Toon meer
I presum,e the book was "the enigma of reason" it arrived very quickly ...from where i am not sure as it had NO paper account! . I believe things are pretty chaotic , amazon is apparently d... Toon meer
Bedrijfsgegevens
Over Fishpond.co.nz
Geschreven door het bedrijf
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Contactgegevens
Australië
- fishpond.co.nz
3,9
Goed
5K reviews
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Amazing book at an amazing price
Amazing book at an amazing price, kept well informed re its delivery
18 maart 2025
Excellent system
Excellent system, great for tracking and notifications. Great list of products and subject matters. Your prices are also well below most of the retail outlets. This is why I started going to Fishpond first when looking for books, music, et al. Cheers!.
18 maart 2025
Great customer service
My order took over 8 weeks to arrive which was very frustrating. HOWEVER the customer service I received was outstanding! Thank you for being so great with things that are out of your control.
23 februari 2025
What a frustrating experience
What a frustrating experience! I followed up with them on a later delivery the tracking info said a courier label had been added but it was sorting in their processing depot for two weeks. Fishpond said it was a delay on NZ Post's part, NZ Post said they hadn't picked it up so asked Fishpond to get in touch with them. But Fishpond just ignored my request and came back offering to find a replacement. Meaning they knew they lost it but no apology even when they could tell how frustrating I was finding this lack of customer service. I've requested a full refund - will never buy from them again. I would advise the same unless you don't care whet your parcel arrives and you enjoy pointless conversations which go around in circles.
16 maart 2025
Review zonder uitnodiging
Antwoord van Fishpond.co.nz
Hi Erica,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan.
Our Customer Experience team will then contact you directly.
Kind regards,
Catherine
The time in which I received the books…
The time in which I received the books was fast. Books were packaged safely and carefully. Your rang of booms is exceptional
20 februari 2025
Great products ,great service
20 februari 2025
John & Lisa's Kitchen cookbook speedy delivery.
Delivery was speedy and arrived in a neatly packaged cardboard box to the John & Lisa's Kitchen cookbook with recipes from the Saturday Morning Kitchen TV show I loved. And much cheaper than all the other online prices for this book.
19 februari 2025
Reliable and straightforward.
Always a simple, straightforward transaction. Reliable.
18 februari 2025
An impressive range of books often at…
An impressive range of books often at the lowest comparative pricing, sturdy packaging is used, delivery has occasionally been faster than the estimated due date even when sourced from international suppliers. Excellent customer service all round, thank you.
19 februari 2025
Communication was good
Communication was good, was delivered in quoted time. The only issue I had is that the packaging had stuck to the book, but was able to be peeled off without damaging the book. It would have been a 5 otherwise
19 februari 2025
Enjoy ordering music from Fishpond
Enjoy ordering music from Fishpond. Fishpond provide a good selection of music to buy at good prices. CDs arrive in a very timely manner.
12 maart 2025
The book came quickly
19 februari 2025
Quick response to purchasing and sending me out information straight away of my purchase.…
Quick response to purchasing and keeping me up to date with all stages of delivery.
18 februari 2025
Delivered in good time.
17 februari 2025
I ordered my Paperback Oxford English…
I ordered my Paperback Oxford English Dictionary from Fishpond NZ on February 22, 2025. However, they mistakenly sent it to the wrong person at the incorrect address, and today, it's March 10, 2025, I have yet to receive my order. Based on my experience, this has been one of the worst services I have ever encountered. Is this really how they treat their customers? This was my first order from them, and after such a disappointing experience, I can’t imagine making any future purchases. In my opinion, Fishpond NZ is not a trustworthy online retailer.
23 februari 2025
Antwoord van Fishpond.co.nz
Hello Jalaja,
I’m sorry to hear about the difficulties you encountered with your order. After reviewing your case, I can confirm that our team promptly addressed your concern. We offered a replacement for the item in question, which you accepted rather than opting for a refund. We have estimated that the replacement will be delivered to you between March 12, 2025, and March 19, 2025.
If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Kind regards,
Catherine
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