Fishpond.com Reviews 585

Book arrived in great shape and the customer service was fast and efficient. I would definitely order from them again. Thanks!

[Disappointed] I had purchased 2 books from fishpond.com.hk on 10 Dec 2024 with payment proof, however, I am not able to find at least the tracking records and no customer service is available, how should I follow-up my order in this situation?

[20 Dec 2024] Where can I receive my private message?

[21 Dec 2024] I have yet received any private message or being contacted by the customer services, please confirm the next follow-up actions.

[24 Dec 2024] Problem resolved, thank you.

Anson

Great price for a book that was difficult to find at other sites. Shipping was a bit slow, but worth the wait.

Delivery got here on time and exactly what I wanted. Thank you very much.

Ordering was easy updates to delivery and arrived safely

Good price for a new paperback release. Seamless international delivery which was delayed but the status was well communicated throughout proactively and I was given a right to cancel due to delay with a simple cancel order link.

Not used Fishpond before but was very impressed. I will use again if I have the option

Absolutely USELESS Company!!!!

I had to loose my temper, because they wouldn't believe that my order hadn't been delivered. Feel sooo let down!

They gave me a refund eventually.

I won't be using them ever again!!!!!!

Arrived earlier than expected and good price.

My order was delivered when expected

Why do you keep telling me to do a review when you have failed to get the product to me?

My orders are always promptly mailed. I love that the shipping notices include tracking. Best place to shop for Australian and British novels!

quick delivery

I ordered 4 books from Fishpond.com.au as they were in stock with a local supplier. Two days after placing my order I logged in to check the status of my order only to find that the price had dropped by $13.47. Cancelling the order would incur a 17% restocking fee so that just sucks. I contacted customer service and the reply is as follows -

Our catalogue includes items from New Zealand, Australia, the UK and the US. Suppliers in different countries set their prices independently, so prices can vary over a short time depending on stock availability and exchange rates.

All items were in stock locally which is why I placed the order with Fishpond. So I can't see how exchange rates affect locally sourced products. Delivery has always been slow, often taking a month or more, so location doesn't seem to make a difference with delivery speed.

Update - Just received an email from Fishpond confirming my order of 4 books has just shipped. The books were dispatched 5 days after placing the order which is quick compared to previous orders, so I'm quite pleased with the fast delivery with tracking number. Price drop the day after placing the order still sucks though. I have amended my rating to reflect this.

Item came from overseas the fastest I've seen.

I was able to find a book I could not find anywhere locally and it was shipped quickly. Great experience thanks. My daughter really wanted this book!😊

Wasn't home when it arrived, but my son said it came in great condition. I was happy to be able to order it and for a reasonable price. Thanks!!

I bought 7 books from a series that is hard to find in the USA. Books were a great price. Love the free shipping, even to the USA! Books arrived within the delivery window. Received tracking number and multiple updates via email. Books were brand new, in great condition. Thank you! You made my son very happy. :)

I ordered a pack of 6 items and paid for the 6 items but i only received 1 item

I received the book weeks earlier than expected. The price was great—free shipping to the US form the UK and the book arrived safe and sound.