Fitment Industries Reviews 

Only order through these guys if you know what you’re doing. They ordered conical lugs instead of ball seat lugs for the wheels I ordered. They’re lucky I didn’t install them and have them loosen up and cause an accident! Tried customer service multiple times to refund me for the lugs, they’re clueless.

Fast shipping and high quality product. Thank you!

I originally left a one-star review because this transaction took nearly eight weeks to resolve.

I ordered the headlights on May 20 based on listing photos that showed a black-housing appearance. What arrived was materially different from what was represented.

Fitment Industries initially told me that once the RMA tracking showed the return had shipped, they would place the replacement order with the manufacturer. After I shipped the item, the process changed. I was then told the return had to be received, inspected, and approved before anything further would happen.

The proposed exchange later became a refund. I was also repeatedly told that my refund depended on the manufacturer first crediting Fitment Industries. From a customer’s perspective, that meant the retailer had both my returned product and my money while I waited for its supplier relationship to work itself out.

I was not expecting instant fulfillment or an overnight refund. I expected an accurate product listing, a return process that did not change after I relied on it, and a resolution measured in days or perhaps a couple of weeks—not geological eras.

The positive update is that after Fitment Industries responded to my Trustpilot review, Geena, a Senior Customer Experience Specialist, became involved. The communication improved, and on July 15, Fitment Industries issued the full $295.69 refund and provided a transaction receipt.

I am raising the review from one star to two because the company ultimately made me whole. However, the eventual refund does not erase the inaccurate product presentation, shifting return terms, prolonged delays, or the fact that a routine retail return took almost two months to complete.

Anyone experiencing a similar unresolved return or refund issue may have better luck using the contact route provided in the company’s public Trustpilot responses and asking for Customer Experience, rather than continuing indefinitely through the standard support process.

Fair products at fair prices, delivered and resolved within a normal days-to-weeks timeframe, would have been a five-star experience for me. That is not what happened in my individual case.

This company is horrible. I purchased enkei lusso 18"x7.5" wheels and had them ceramic coated by them. After a 11 months they started pitting and peeling. So I contacted fitment industries and started a warranty claim and sent them pictures and they are saying its stone chips. So I mention that when you run your finger over it you feel bumps. So they said ok send us a deposit of $750.00 plus 159.00 for ceramic coating if you want the new wheels ceramic coated like your first set and we will ship a new set but there's only 7 left because they're discontinued so hurry up and then send in the defective ones in for inspection, or I can go to a tire shop and have them remove the tires and ship the wheels back for inspection. I don't know a tire shop that will let your car hang on a lift for who knows how long while your wheels are being inspected for warranty. So that will leave me without a car. The are making it impossible to obtain the warranty. DO NOT BUY FROM THEM. I will be going to the BBB, the Attorney General and my State Representative.

EDIT: I dont have $750 + $159 to put as a deposit. This is not fair for the customer.

Ordered tires and rims a second time here!! I keep coming back because the service is great. they came really fast(under 2 weeks) and they came with a bunch of protection so they didn’t get messed up from shipping. I love this place and will be ordering again.

Ill keep this brief and factual. Their website cannot sort out when a car requires a staggered set up. When you cant even match the functionality of discount tire, you are doing something wrong. I ordered set up from them thinking that would be baked in and, its not. Customer service is terrible. They wont work with you much. I tried to get them waive the restock and I would buy a corrected set from them and no. Took it up with the credit card company and lost. Though I think its because the non English speaking person who took my complaint didn't understand me. I went with element wheels instead now. Guess what, their site knows more than bolt patterns. So I will be filing complaints with BBB, State Attorney General and other legal avenues available.

Beautiful rims. Timely delivery. Great selection

They shipped my package to Texas… I live in Pennsylvania. The customer service said they would give me updates, that’s all they kept saying. Eventually I called in and got hung up on, then a different rep called me back and I got somewhere, she was kind and informative. I understand mishaps happen, I wouldn’t base if you should buy from them off my one experience, but this was my experience.

I’ve yet to receive a refund as they stated they would cancel the order for me

good customer service

What a Great experience with Fitment Industries. The wheels were just what I been looking for. The delivery was the best part. Will shop again.

Second time purchasing from them and both times I am thoroughly satisfied with my purchase. The fitment guide is really helpful getting you paired with what you’re looking to do with your car. I like

Showed up on time and absolutely perfect!!

I ordered parts for my Supra that were listed as free shipping, they also said they were not in stock and available via backorder. I called and confirmed the items would be drop shipped from the manufacturer, that it was free shipping and they'd ship in a week or so. They didn't know these items would be shipping from Taiwan. How do you sell stuff and not know where it's located? The manufacturer will ship these items to me for 105, Fitment Industries wants over 500 to ship it to me. It's a few pieces of carbon fiber and the package is only 2lbs and 35x15x4in. I've been asking for a refund for 3 days now, every time they respond knocking a few dollars off the shipping and when I respond to get a refund they do not reply. Stay far away from this place, I've reported them to the BBB and the Wisconsin DATCP bureau as well.

Every time I have had to speak with someone, the Customer Service has been great. I love my unique rims. Keep up the good work 🩷

Great product

Great customer service. I made a mistake during the order process and called customer service and they were able to correct my mistake with no issues. Great team, great company

Wheels were shipped and balance all i had to do is put them on the car.
Thank you for a great service.

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need. Overall the it was 5 star experience from buying to receiving my rims. I only waited about a week after I ordered them so that on its own made me happy. Ohh I forgot to mention the condition of the rims, not a dent or scratch in sight.

Company is awesome I love the services they provide. Being a one stop shop for wheels and tires and mounting is amazing

Shipping was super fast and everything was packaged really well with multiple layers of protection. Only issue was the TPMS/valve stem color—would’ve liked more options. The blue that came installed isn’t really my style. I didn’t know the TPMS would be blue; if I had, I would’ve ordered the wheels and tires separately to match my exact vision. Silver or black would’ve been a better fit for my setup.