Custom Offsets Reviews 

We bought a muffler , my son reached out before the 30days as there return policy says with no response I finally get a answer 6 months later they cant return the wrong items. Over $600.🤨😖

Very disappointed! I CALLED in ordered a custom wheel and tire package. Was very specific on rim size, offset and tire size. Place the order, receive an email with a confirmation of my order but all the wrong parts. I called back in to tell them they placed the wrong order they said not to worry everything will be taken care of! 2 weeks later… I received the wrong order and only half of my order! Since then, dealing with customer service has been one of the most frustrating experiences I’ve had. Getting someone to take ownership of the mistake has been difficult, communication has been slow and inconsistent, and I keep getting passed around without a real solution.
When a company ships the wrong order, I expect them to make it right quickly. Instead, the process has been dragged out, costing me time and creating unnecessary frustration. For a company that specializes in wheels and tires, I expected much better customer service and support.Unfortunately, based on my experience, I would not recommend Custom Wheel Offsets. If something goes wrong with your order, don’t expect a fast or hassle free resolution. Or worse a refund!

First and last order with this company. Poor customer service, very unprofessional. Once the product is shipped it’s your problem and cost!

Wheels arrived in perfect condition! The added ceramic coating looks great too! Add in the great price, and the helpful Tech guy I talked to, and it was a very good experience, all the way around!!! Thanks!!!

Second set of wheels I've ordered from Custom Offsets on less than a year. Amazing company with excellent service. I will be loyal customer for life.

Customer service was excellent! They were able to answer all the questions I had. Their website is also very helpful understanding the proper fitment of the rims and tires they sell. My rims and tires arrived very well packaged. I 100% recommend Custom Offsets.

Great company! Bought two sets of tires and a set of wheels. zero complaints whatsoever.

Sent me 3 correct wheels and 1 incorrect wheel. Would not take back the incorrect wheel and I had to buy a replacement wheel. Also noticed that customer service was so busy it took me 2 days to get through to a representative. If you have other options I would choose them.

Took care of my concerns in a timely and respectful manner.

Extremely disappointed with my experience and the way this company handles customer issues and safety concerns.

Most recently, I purchased a set of 40” tires totaling approximately $3,600 through Affirm. Due to an address issue tied to my Affirm profile, the tires were returned to the company before I ever received or took possession of them. Despite the merchandise being returned to their possession and able to be resold, I was still charged approximately $900 in deductions/restocking fees. I understand oversized freight has costs, but charging nearly 25% of an order for merchandise a customer never received feels excessive and unfair.

What makes this even more frustrating is this is not my first issue with products purchased through this company.

I previously purchased a lift kit where the powder coating/paint prematurely failed and peeled within about a year. When I reached out, I was essentially told the company does not care and takes no responsibility.

I also purchased tires through this company and experienced major safety concerns. I had a tire bubble/failure within approximately 6 months and was told by an employee that it was my fault and I “must have hit something,” which I absolutely did not. I was told there was nothing they could do except buy another tire, and at no point was I informed about any manufacturer warranty process.

Later, I found out there actually was a manufacturing warranty that was never mentioned to me. Since then, I have had similar issues across multiple tires — a total of 5 tires showing the same type of problems. To me, this raises serious safety concerns. Tires are not just cosmetic — failures like bubbling, cracking, or defects can put lives at risk. Someone could have been seriously injured or killed if a failure happened at highway speed.

I tried to resolve these issues directly, but customer service has been extremely disappointing. Based on my experience, I would strongly encourage customers to carefully review policies, understand warranty coverage, and think carefully before making a purchase.

Ordered a set of dx4 rebel wheels online , the process was as simple as it gets , I got exactly what I ordered in a timely manner at a reasonable price compared to the other online retailers and they have a lot of options.

Easy and efficient ordering. Everything was on time and in perfect condition. Second-time buyer.

Great experience… This is my second set from Custom Offsets and they are fantastic… Always professional, knowledgeable, helpful and they ship fast… Had my new wheels in 4 total days !!! Highly recommend!!!

I've ordered from this company over the years, and they have always been consistent by listen to my specific requirements and provided excellent service. The They are very competitively priced and even offer a military discount.

C.O had the specific tires I wanted for my Power Wagon. They were shipped fast and were exactly what I was looking for. I would definitely use them again for tires.

Customer service was excellent tires and wheels come on a pallet wrapped very well no worries of damage definitely a great company to do business with.

I received my order sooner than i expected but shipper kept me posted, was wrapped with care to take of the wheels and tires. Very happy with my order.

Quick service and had the Michelin tires we needed

This is an update to my first review. They have redeemed themselves thanks to Geena with the sales management team. She called me after reading my first review with her goal being to help me by resolving the problem I had to experience with my dealings with Jackie in the returns department. Geena was very kind and has great customer service skills. She went ahead and returned the rest of my money that Jackie deducted ($2100 spent and $1200 returned) now I will be receiving the $900 that was taken from me. Geena also told me she will discount my purchase price on another set of wheels and tires that she will guarantee their Fitment if I choose to shop with them again. Thank you Geena you’re a great person and I appreciate you. I know your company appreciates you too. The way you handled the situation was 5 star. I gave you guys a 4 star rating due to Jackie but other than her I give you guys a 5 star rating

Quick answers and great inventory. Their customer service is awesome! Can’t wait for delivery :)