Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Gemma at the Manchester store is an absolute credit to the team. I've honestly never received customer service like it before. Her knowledge of the fitness world is incredible, and she's genu... Toon meer
Bedrijf heeft geantwoord
Both Phil and Chris, from the Edinburgh branch, were fantastic to deal with. They took the the time to understand our needs and provided great customer service. Definitely recommend Fitshop to any... Toon meer
Bedrijf heeft geantwoord
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fitshop UK
Geschreven door het bedrijf
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contactgegevens
3 Rutherglen Links, G73 1DF, Glasgow, Verenigd Koninkrijk
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Uitstekend
12K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Appreciate Simon reserving the item for…
Appreciate Simon reserving the item for me great customer service
7 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke was very helpful today!
7 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave your review.
I am very sorry to hear about the issues you experienced with the delivery of your kettlebell. We appreciate how frustrating it is when an order does not arrive as expected, and we sincerely apologise for the inconvenience caused.
Having reviewed your order, I can see it was placed on 19th June, and you contacted us on 26th June to report that the delivery had not been received. We immediately raised an investigation with the courier and advised that, should the parcel be confirmed as lost, we would arrange a replacement without delay.
On 30th June, the courier confirmed that the parcel had been lost in transit. We promptly arranged a replacement, however, you advised that you would instead prefer to cancel the order and receive a full refund. Your replacement order was therefore cancelled, and your refund was processed on 2nd July, just two days after your cancellation request and five days before this review was posted.
We have since been in contact with you directly, and you have confirmed that your refund has been received. While we fully acknowledge and apologise for the courier's failure to deliver your order, we would respectfully dispute the suggestion that your refund was not processed promptly. As outlined above, the refund was issued within 48 hours of your cancellation request.
We are genuinely sorry that your experience did not meet the standards we strive to provide and have fed the courier's performance back internally as part of our ongoing review process.
Kind regards
Fitshop Team
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Great price and reliable delivery
Great price and reliable delivery, good experience all round
7 juli 2026
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Visited Fitshop in Glasgow
Visited Fitshop in Glasgow. Craig was so helpful and knowledgeable. Explained the machines clearly so we could make an informed decision on the correct equipment for us. Gave us lots of tips for my husband’s sore shoulder too! Would highly recommend to everyone.
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Delighted with the equipment purchased…
Delighted with the equipment purchased on the advice of Luke @ the Edinburgh shop. Luke was very helpful in supporting me to purchase the exact equipment I needed. Thank you again.
27 juni 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Let down by their courier - XDP
Website and product were both great. Fitshop's choice of courier, XDP, was very poor. It took XDP 11 days to move my order from their collection depot to their delivery depot for a 3-5 buisness day delivery promise.
2 juli 2026
Antwoord van Fitshop UK
Dear Customer,
Thank you for your feedback. We're really pleased to hear that you were happy with both our website and the product itself.
We're very sorry that the delivery experience didn't meet expectations. From what you've described, it does appear that the delay occurred within the courier's network, and we understand how frustrating that must have been, especially when the expected delivery timeframe was 3–5 business days.
We appreciate you bringing this to our attention and will be passing your feedback on to our courier partner as part of our ongoing discussions to help improve their service. Thank you again for your review, and we hope to have the opportunity to provide you with a smoother overall experience in the future.
Kind regards
Fitshop Team
Great advice
Great advice, really helped me to make the right decision with buying weights for our home gym. Dom was a massive help, highly recommend!
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Reliable
Reliable, hard wearing products. Always my number 1 for gym equipment
5 maart 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Came in for equipment for my home gym
Came in for equipment for my home gym. I didn't have a clue!
Craig was very helpful and answered all of my questions.
Store was lovely and staff friendly. Will definitely be back for future purchases.
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Thomas was extremely helpful
Thomas was extremely helpful, we ended up buying an exercise bike that we would not have considered if we had not visited the store & tried their selection.
27 juni 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Staff very helpful and knowledgeable
Popped into the shop for a look around and to source some hex dumbbells. Luke and Kane were both very knowledgeable and helped me with what I was looking for as well as sourcing a new bar for my home set up.
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fantastic service
Fantastic service, very friendly staff have a great experience with Luke showing me through all the options for the items I wanted and eventually pointed me in the right direction for what I needed.
5 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent fitness shop
Excellent fitness shop, i bought weights, dumbells, and they always provided great service, quality stuff, happy with quality of the products.
4 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Luke had Very Good customer service and…
Luke had Very Good customer service and kind
4 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Super speedy response and cheapest price I could find
Just kitted out my home gym with a new Functional Trainer, Plates and dumbbell set. I was searching for the best deals for weeks and eventually found fitshop. Dale responded to my emails immediately and helped negotiate a great price to ensure I got everything I needed. Dale even price matched where I found things like for like. All round top service.
3 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Excellent customer service
Excellent customer service, knowledgeable, friendly. Popped in for a quick purchase, had a conversation with simon, leslie and leon. Was a good start to my day.
4 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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