Excellent service from Fitshop Birmingham. Special thanks to Phoebe. I've been looking for a belt squat for some time and was given a great offer. Super fast delivery. Haven't had a chance to put it t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Both Phil and Chris, from the Edinburgh branch, were fantastic to deal with. They took the the time to understand our needs and provided great customer service. Definitely recommend Fitshop to any... Toon meer
Bedrijf heeft geantwoord
Had a great experience at Fitshop Leeds. Massive thanks to Dale and Zen for all their help. They were both really friendly, knowledgeable, and took the time to answer all my questions without maki... Toon meer
Bedrijf heeft geantwoord
Had a fantastic experience at Fitshop Chessington. Great staff in store. A big thank you to Lewis in particular for answering all of my questions and pointing me in the right direction. Can’t praise h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Fitshop UK
Geschreven door het bedrijf
WE LIVE FITNESS
At Fitshop we live fitness, which is why we have made it our mission to promote the benefits of health, fitness and wellbeing to everyone. Whether you are a beginner or an elite level athlete, we have equipment that can help you achieve your goals.
As the largest fitness equipment retailer in Europe and with over 40 years of experience, we offer an incredible variety of solutions for every workout space. Boasting over 80 premier fitness equipment brands, our commitment to excellence in both product range and service has positioned us as the undisputed leader in home fitness throughout Europe.
Don't know where to start? Why not visit one of our 10 UK stores nationwide or speak to our team of fitness experts on 0141 737 2250 who are always happy to offer advice on product selection.
Contactgegevens
3 Rutherglen Links, G73 1DF, Glasgow, Verenigd Koninkrijk
- 0141 737 2249
- feedback@fitshop.co.uk
- fitshop.co.uk
4,6
Uitstekend
12K reviews
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Heeft 90% van zijn negatieve reviews beantwoord
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Garth was excellent
Garth was excellent. Great service and products
3 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quality Equipment
I’ve bought a number of kettlebells from Fitshop and the quality is excellent and the dumbbells purchased as part of my last order are of similar quality. All at competitive prices and quick delivery.
3 juli 2026
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Quick excellent service always.
3 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Avoid at all costs
I paid **£350** to Fitshop in April for an engineer visit and replacement parts for my treadmill after it stopped working.
At the time, I was told the required parts would be back in stock in **May**. Since then, I've had to chase for updates multiple times, and was told parts are due in end of **Jun** I even received an email stating that my order had been dispatched. However, I've now been told that the parts never arrived and are not expected until **mid-August**.
At this point, I have lost confidence that the parts will actually be available then. I have therefore requested a full refund of the £350 I paid, but my requests have been completely ignored.
This level of customer service is unacceptable. I've been left without a working treadmill for months, have received inconsistent information throughout, and am now being ignored when asking for a refund. I would not recommend Fitshop based on my experience.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry for the frustration and inconvenience you have experienced while waiting for your treadmill to be repaired.
As your treadmill was purchased in 2022, it is now outside of its manufacturer's warranty. When you contacted us at the end of January 2026 to report the fault, we gathered the necessary information to diagnose the issue and established that replacement parts would be required. As these parts would need to be fitted during an engineer visit, we provided a quotation for both the required parts and an engineer call-out.
On 6 February, we advised that one of the required parts was out of stock but could be ordered. When you contacted us again on 17 February requesting that an engineer attend before the parts were available, we explained that this was unlikely to resolve the issue and could result in you being liable for the cost of a second engineer visit if the outstanding parts were still required. Our recommendation to wait until all parts had arrived was made purely to avoid unnecessary expense to you.
We appreciate that you contacted us on several occasions between February and April requesting that an engineer attend sooner. However, our advice remained consistent throughout, as sending an engineer without the necessary parts would not have been the most effective or cost-efficient solution.
You are correct that we initially expected the outstanding part to arrive in May. Unfortunately, as our replacement parts are shipped by sea, delays can occasionally occur due to factors outside of our control. While we provided updated estimated arrival dates as new information became available, we fully understand how disappointing these delays have been.
We would also like to clarify that the email sent on 30 April confirmed that we had received your payment and converted your quotation into an order. It also advised that tracking information would be sent once the order had been dispatched. At no point did we confirm that the parts had already been dispatched.
Following your email of 26 June, in which you advised that you would request a refund if the parts could not be supplied before the end of June, we immediately checked the latest shipment information and replied to advise that the expected arrival had moved to the end of August. We have not received a response to that email, so we are unable to progress your request further without your confirmation.
If you no longer wish to proceed with the repair, we are more than happy to cancel the order for the parts and engineer visit and arrange the appropriate refund. We simply ask that you reply to our most recent email confirming that this is how you would like to proceed, and we will action your request as quickly as possible.
We sincerely apologise for the delays, which have unfortunately been outside of our direct control, and remain committed to resolving this matter in whichever way you decide to proceed.
Kind regards
Fitshop Team
Incredible service by Luke right at the…
Incredible service by Luke right at the end of the day!
Will definitely be back for more.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I communicated quite a bit with Callum…
I communicated quite a bit with Callum who was very helpful. I live in Guernsey Channel Islands and he sorted the shipping and because we are UK VAT exempt he sorted that to.
I was a bit tentative in ordering but he was patient and helped me decide without being at all pushy (very important to me, I do not like being pushed and would have gone elsewhere).
Looking forward to its arrival.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Had a wonderful experience
Had a wonderful experience. Received great advice from Zen who was extremely helpful and created a smooth process.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Very friendly staff and large range of…
Very friendly staff and large range of stock
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Best experience
Garth was friendly and professional. I can't recommend them more.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Ben was a great help and provided great…
Ben was a great help and provided great assistance whilst we were kitting out our home gym. Can’t recommend enough!
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Fitshop Camberley
Yaz was very knowledgeable, polite and helpful. Would recommend this branch.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Would recommend this branch.
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
fitshop London
Garth made shopping in fitshop London North west so cool it brings back the memories oh how great customer service used to be. Brilliant service. Highly recommendes
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Tyrese was really helpful and gave me…
Tyrese was really helpful and gave me an excellent service, would definitely come back
2 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
I found them online looking for a…
I found them online looking for a kettlebell.
I then remembered that there was a Fit shop just around the corner, so i walked in the door, asked the assistant for a 12kg kettlebell and he took me straight to the one i was looking at online.
I remember the days when the internet did not exist and you had no option other than to go to the shop, which i much prefer.
Great service, very friendly and would highly recommend.
Thank you,
Mark McArthur.
1 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Dale was exceptional in getting my…
Dale was exceptional in getting my order sorted and went above and beyond! Highly recommend!
1 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Order went smoothly thanks to expert…
Order went smoothly thanks to expert advice from Callum
1 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Chis was very helpfully and informative.
1 juli 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
Phil attended to my needs and boy did…
Phil attended to my needs and boy did he serve. As someone who is neurodivergent, he approached me in a manner that made me feel safe and comfortable around his presence as dealing with people is an imposing task for myself. Phil's ball knowledge of products were second to none. I rate that. S/O Griffdog for holding the fort down
30 juni 2026
Review zonder uitnodiging
Antwoord van Fitshop UK
Dear Customer,
Thank you for taking the time to leave a review!
We’re delighted you had a great experience and look forward to serving you again.
Kind regards
Fitshop Team
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