Fix Auto UK - Fix Auto Aberdare Reviews 114

TrustScore 5 uit 5

4,8

Unit 4 & 5, Aberaman Industrial Estate, CF44 6DA Aberdare, Mid Glamorgan, GB


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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Our car was truly restored to as new condition after its run-in with a low brick wall. I cannot fault the quality of the repair work. I have to say that the on-line "progress clock" was of little us... Toon meer

Beoordeeld met 5 van de 5 sterren

Although it took a few weeks to get my vehicle into the garage for repair. (No fault of fix Auto). Once in the garage I was surprised at the quick turnaround and how happy I was with the high qu... Toon meer

Beoordeeld met 5 van de 5 sterren

Brilliant garage, the staff are so helpful and friendly and really do go above and beyond. My car was repaired to such a high standard and on collecting the car it was immaculate, looking brand new. G... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After accidentally damaging my own car, quite significantly and unfortunately having to go through my own insurance fix auto was the garage to deal with my car. 2 and half hours after the accident I... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autobedrijf/Garage
  2. Autoschadebedrijf
  3. Uitdeukservice
  4. Autoreparatie en -onderhoud
  5. Autoservice

Geschreven door het bedrijf

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Geschreven door het bedrijf

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contactgegevens

  • Unit 4 & 5, Aberaman Industrial Estate, CF44 6DA, Aberdare, Mid Glamorgan, Verenigd Koninkrijk

  • 01685 888150

4,8

Uitstekend

TrustScore 5 uit 5

114 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Excellent job

Good customer support, and great work

19 augustus 2024
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Dear Luri,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Lee Deamer Fix Auto Aberdare

Beoordeeld met 4 van de 5 sterren

Very understanding and friendly

Very understanding and friendly

12 augustus 2024
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Hi Gerald,

Thank you for taking the time to review our services on Trustpilot.

We're glad to hear you had a great experience at Fix Auto Aberdare and will ensure your comments are fed back to our team.

Thanks again and have a great day!

Beoordeeld met 4 van de 5 sterren

Seat Leon fr

Work on car was very good standard would recomend them ..they were local to me which was very convenient ..very polite and easy to deal with.

9 augustus 2024
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Hi Robbie,

Thank you for taking the time to review our services on Trustpilot.

We're glad to hear you had a great experience at Fix Auto Aberdare and will ensure your comments are fed back to our team.

Thanks again and have a great day!

Beoordeeld met 5 van de 5 sterren

Fantastic service from Fix Auto Aberdare

Fantastic service from Fix Auto Aberdare. Speedy repair as part of an insurance claim. The car looks brand new. Great communication and service from Dionne.
Would recommend to anyone

Thank you

3 mei 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Dear Lauren,

Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Providing excellent service is always our top priority, and we are delighted that we met your expectations.

We look forward to serving you again soon!

Best regards,
Lee Deamer Fix Auto Aberdare

Beoordeeld met 5 van de 5 sterren

Excellent speedy service

Excellent speedy service, Estimate and Reception dealt with politely when served by Karen.

9 april 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Dear Alan,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Lee Deamer
Fix Auto Aberdare

Beoordeeld met 5 van de 5 sterren

Excellent turnaround and value for…

Excellent turnaround and value for money. Quality work and great communication. Out of all the garages I've used this one I will be coming back to.

23 oktober 2023
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Dear Aimee,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Lee Fix Auto Aberdare

Beoordeeld met 4 van de 5 sterren

Good job done but took longer than…

Good job done but took longer than advised due to too much work for paint shop to handle.

5 oktober 2023
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Hi Steven,

Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.

Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.

We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.

Thanks
Lee Deamer
Fix Auto Aberdare

Beoordeeld met 5 van de 5 sterren

Very Professional company

Very Professional company. Finished the van on the day they said they would. Everything perfect with the van and fixed issue with the parkimg sensors. Crash damage all perfecty done. Lovely staff. Great job.

21 juli 2023
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Dear Matthew,

Thank you very much for your fantastic 5-star review! We are delighted to hear that you were pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.

Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.

Best regards,
Lee Deamer
Fix Auto Aberdare

Beoordeeld met 5 van de 5 sterren

Friendly and helpful

My car had to have a new sunroof fitted and, although there was a delay in obtaining the replacement, I was informed about things and dealt with in a friendly helpful manner

14 november 2022
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Thank you for your review, was glad to help you though this process

Beoordeeld met 5 van de 5 sterren

Since I live so far from the repair…

Since I live so far from the repair shop, they were kind enough to drop off my rental car collect mine and did the same when the job was completed

31 oktober 2022
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Thank you for taking the time to leave us a review. We really appreciate your feedback and will ensure this is relayed back to our team. Thanks again and have a great day!

Beoordeeld met 1 van de 5 sterren

Had a repair don to my car

Had a repair don to my car, since receiving it back the auto stop/start feature doesnt work anymore. No reply from emails and the phone line says its currently closed.

17 augustus 2022
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Aberdare

Fix Auto Aberdare was Closed at the time of this review

Beoordeeld met 1 van de 5 sterren

Communication was very

Communication was very, very poor and the customer services experience with Owain was extremely negative and frustrating with emails unanswered and phone calls not responded to. He repeatedly failed to provide updates on the repairs to our car and and fell short of what should normally be expected.
The manager, John, was excellent and matters improved when he became aware of the problems and personally supervised matters.
The actual repairs, although taking approximately 3 weeks, were satisfactory.
Unfortunately, I cannot recommend this company.

28 mei 2022
Logo Fix Auto UK - Fix Auto Aberdare

Antwoord van Fix Auto UK - Fix Auto Aberdare

We’d like to apologise for the delays you experienced at the time of your review. Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review.
This isn’t a position we’d like to be in but worked to the best time scales possible and have taken on your comments on board surrounding the repair with those that dealt with the repair.

Beoordeeld met 3 van de 5 sterren

Poor Customer Service

I have no issue with the repair to my car, it is perfect. What annoys me is being told that a scratched bumper and a new light cluster would be repaired and my car returned to me in and I quote "Three calendar days" and then being without my car for exactly 21 days!

25 februari 2022
Logo Fix Auto UK - Fix Auto Aberdare

Antwoord van Fix Auto UK - Fix Auto Aberdare

We’d like to apologise for the delays you experienced at the time of your review. Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review.
This isn’t a position we’d like to be in but worked to the best time scales possible and have taken on your comments on board surrounding the repair with those that dealt with the repair.

Beoordeeld met 1 van de 5 sterren

AVOID AT ALL COSTS

My car was taken in for repair after an extensive wait, returned to me in a disgusting state- drivers side full of mud as if it had been on farmland for 3 weeks. No attempt at cleaning the mess made. Attempted a repair to a crack in back bumper-it is clearly obvious this has been prepped and primed as part of a repair however they did not complete and they have chipped all the paint in back bumper too. They have not taken any responsibility and claim they have undertaken no work to the back of the car. I have photographs and videos of the car before and after to prove otherwise. Currently seeking legal advice against these cowboys. Avoid at all costs.

25 februari 2022
Review zonder uitnodiging
Logo Fix Auto UK - Fix Auto Aberdare

Antwoord van Fix Auto UK - Fix Auto Aberdare

We’d like to apologise for the service you received at the time of review and that no rectification was offered upon the above mentioned.
We can ensure you that at Fix Auto Adberdare we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.

Beoordeeld met 1 van de 5 sterren

absolutely shocking experience never…terrible service

absolutely shocking experience never ever will i rate fix auto and advice people to stay well clear you put your car in fix auto and you will never see it again also repair job not up to standard one star given is to much even informed my insurers of the problems with fix auto

17 februari 2022
Logo Fix Auto UK - Fix Auto Aberdare

Antwoord van Fix Auto UK - Fix Auto Aberdare

We are sorry that our services fell below your expectations and our usual high standards, we do take pride in the quality of our workmanship and strive to return your vehicle in the best condition we can, we can only apologise and as discussed we have address your concerns as soon as we possibly can regarding the outstanding part, if you are unhappy with anything else please let us know as we are unaware of any other issues regarding quality.

Beoordeeld met 1 van de 5 sterren

Took several weeks to get car repaired…

Took several weeks to get car repaired only to get car back poorly repaired, noticeable filler lines, runs in lacquer and over spray over plastics..

9 februari 2022
Logo Fix Auto UK - Fix Auto Aberdare

Antwoord van Fix Auto UK - Fix Auto Aberdare

we are sorry that our services fell below your expectations and our usual high standards, we do take pride in the quality of our workmanship and strive to return your vehicle in the best condition we can, we can only apologise and as discussed we will address your concerns as soon as we possibly can.

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