Fix Auto UK - Fix Auto Chessington Reviews 

315
TrustScore 4.5 uit 5

4,6

Techview House, Cox Lane, KT9 1SG Chessington, Surrey, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I dislodged a corner of my cars front bumper having caught it on the edge of a fence post whilst reversing on my drive. I visited Fix Auto in Chessington to get an idea other than cost of repair. I... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Timely pick up and delivery of car but with a month’s wait for an agreed date for the work to begin, the parts could have been ordered ahead of the car getting to the venue for the work to begin. The... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Prompt action, answered all my queries on the phone kept me fully updated re progress f my repair

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My car came here for repair after a fairly significant impact that affected every panel on one side. Fix Auto were excellent, great communications during the process, always friendly and most importa... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autobedrijf/Garage
  2. Autoschadebedrijf
  3. Uitdeukservice
  4. Autoreparatie en -onderhoud
  5. Autoservice

Over Fix Auto UK - Fix Auto Chessington

Geschreven door het bedrijf

Fix Auto UK – We're With You Every Step of the Way

When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.

Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.

Why Our Customers Trust Us

⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.

🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.

📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.

🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.

🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.

How It Works:

From the moment you walk through our doors, we take care of everything.

  1. Assess:
    Our specialists assess your vehicle quickly and explain exactly what needs to be done.
  2. Repair:
    Our certified teams get to work using industry-leading techniques and equipment.
  3. Return:
    We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.

Real People. Real Results.

Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.

Fix Auto UK. Your car. Your safety. Our promise.

Keeping You Driving Forward

Geschreven door het bedrijf

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Contactgegevens

  • Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, Verenigd Koninkrijk

  • 0208 3918700

4,6

Uitstekend

TrustScore 4.5 uit 5

315 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(315)

5.393 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Thanks to all the team

Thanks to all the team, especially Ninela for doing an outstanding job on my Range Rover, quick turn around, great communication and highly skilled technicians, would highly recommend and will definitely be coming back in the future if needed many thanks to Fix Auto Chessington

8 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My music system doesn't work

My music system doesn't work,
I brought the to repair the back bumper, you delivered the car without music system. I complained the day of collection the engineers checked and told me that they can fix it.

I didn't say such thing never ever, the music system works always, we do not net to twist words, as you engineer say can be something simple, but is not on me to get it right, you are the professionals not me when the accident happened everything worked properly including the lights, what I'm asking is just a fair repair.

2 augustus 2024
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Antwoord van Fix Auto UK - Fix Auto Chessington

Good Evening Mr. Penades, your 13 plate Audi came in for accident repairs to the rear bumper. Your audio system was not working previous to the accident as advised by you. When the car came into our repair centre, it was evident that someone previously had attempted to wire in an amplifier - unsuccessfully. We checked all the fuses and found damage to wiring in the rear. We could not relate the cuts to the wiring in the rear of the car to the accident damage and advised if you deemed that it was accident related, you need to gain a report from Audi to confirm this and we would submit this to the insurance company engineers with the evidence images we have taken and ask for them to make a final decision. We have not heard back from you. Since this happened Friday, and you have left this review, perhaps you have not understood, but we unfortunately cannot repair something that the third party insurer will not pay for, unless you are prepared to pay for repairs yourself. Please feel free to contact us if you have arranged and received a report as requested. Kind Regards Fix Auto Chessington.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, communication and timings

1 augustus 2024
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you Mr. Holland, i will pass this on to the team !

Beoordeeld met 5 van de 5 sterren

These guys are amazing

These guys are amazing! Had a horrible break in at home when our car ceys were stolen meaning all locks needed to be replaced and new keys programmed. The team at FixAuto Chessington turned the job around super quick, ordering and fitting the parts even before I had a chance to drop off the paperwork for the job. Couldn’t be happier with the service. 5-stars!!

24 juli 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the great review, we were glad we could get you back on the road quickly

Beoordeeld met 5 van de 5 sterren

Brilliant and very helpful

Brilliant and very helpful. I needed my car back a day earlier due to personal circumstances and the staff bend back wards and forward to make this happen. Thank you so much

18 juli 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the review Mrs. Schueller, we always try to work with our customers needs. I hope all is well :-)

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service
Our vehicle was repaired very quickly and to a high standard. Car was also cleaned inside which was pleasant surprise. Highly recommend

14 juni 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the review Mr. Ryan, i shall share your kind comments with the team.

Beoordeeld met 5 van de 5 sterren

Good repair job by Fix Auto…

Good repair job by Fix Auto Chessington. Professional front of house Ninela kept me updated on progress, thank you.

12 juni 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the review Julian, Ninela will be delighted you were happy with the customer service you received.

Beoordeeld met 5 van de 5 sterren

Good communication

Good communication, good timing and the damage to mirror was fixed very well

23 mei 2024
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the review, we share comments with our team and they will be grateful for your kind words

Beoordeeld met 5 van de 5 sterren

Great experience and would recommend to…

Great experience and would recommend to anyone. quick, clean and friendly service

10 mei 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you Matt. We are glad you were happy with all aspects of the service!

Beoordeeld met 5 van de 5 sterren

Used this company twice now after 2 hit…

Used this company twice now after 2 hit and run collisions.
Last year damaged on my street and same again this year.
Fix Autos have been Amazing from day one
Communication is 1st class from dropping off my car and picking up a replacement to collection just over a week after.
The lovely ladies in reception are really friendly and I was updated with a text throughout the process.
I collected my car today and it looked like it did the day I drove it out of a Showroom.
Absolute fantastic job! Thanks to everyone involved at Fix Autos and keep up the good work 👍

22 mei 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you so much Mr. Grecian, although coming to any bodyshop is done so in unpleasant circumstances, we are glad you received a great service and came back !

Beoordeeld met 4 van de 5 sterren

Great team

Great communication from start to finish. Updates along the way and finished a week before the original estimate. Excellent work.

3 mei 2024
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the kind review. The team will be happy to read your lovely words

Beoordeeld met 5 van de 5 sterren

Brillant service from start to finish

Brillant service from start to finish. Repairs to my car have been done to a high standard. Staff were very friendly and helpful. Would highly recommend Fix Auto Chessington

19 april 2024
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you Sarah, the staff will be delighted to read your lovely review

Beoordeeld met 3 van de 5 sterren

No way to know what was done to the car

Fix Auto did a good job of correcting some damage to my car's body work following an accident.

However, they were instructed by the insurance company. This meant they would not give me a print out of the work completed on my car.

Whilst the car was with them, it also proved impossible to find out whether any damage had been done to the steering (I tried on several calls). Even now I have the car back, I have no idea of what they did or didn't do. (apart from the body work repair).

This isn't great since I'm the one that owns the car and the service history.

I think they should have asked the insurance company to review them instead of myself, since they clearly consider the insurance company to be their client.

All in all, I would prefer dealing with a smaller company where you can talk to someone who's worked on the car and can find out what's been done and what hasn't been done.

18 april 2024
Logo Fix Auto UK - Fix Auto Chessington

Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for your review Mr. Dee, unfortunately insurers will not allow us to give a printout of repairs with costs. It is their rules which we have to adhere to but we have a process in place to call customers and go through repairs with the owners beforehand which I can see we did with yourself on 08.04.24. We have since tweaked this and in addition can now print off very basic info without costs which still adheres to most of our contracts but hopefully helps the owner of the vehicle understand their repairs better. Unfortunately there is the odd contract which still states the owner must contact the insurer directly. We are a small company and all of our customers are important, but we are governed by data protection laws which we must adhere to also, as are any business.

Beoordeeld met 5 van de 5 sterren

Fantastic experience

Great company with the staff keeping us well informed throughout the time they had our car. Work completed to a high standard within the time frame they said. Staff helpful with any questions we had.

21 maart 2024
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the wonderful review Mr. White

Beoordeeld met 5 van de 5 sterren

Great team and amazing customer service experience

We went in yesterday (without an appointment) as our car door had come apart from the internal panel. I spoke to a lovely lady, Rachel who told us to come in and that they would have a look.

We were looked after by Arnie who immediately found out the issue and informed me that that team were rectifying the car door whilst we waited in reception (for approx 30 minutes).

As I had the children with me, Arnie went above and beyond to take my little boy around the workshop and show him the cars being repaired including some of his favourite cars! It was such an amazing experience for my child and something that they didn’t have to do!

The door was fixed promptly and the team were beyond welcoming, helpful and kind! A great experience where customer service exceeds expectations!

Thank you so much!

12 maart 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the wonderful review Ms. Fernandes, Apologies for the late reply, we had issues accessing our Trustpilot account. We are delighted you had a great experience and you and your son were a joy to have here and show around !

Beoordeeld met 5 van de 5 sterren

Excellent service, highly recommended

FixAutoUK gave us excellent service when our car needed repairing. They were polite, obliging and efficient, and went the extra mile to get the car ready in time for a family funeral. Highly recommended.

8 maart 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you for the review Caroline, I will share with the team!

Beoordeeld met 5 van de 5 sterren

Amazing job on repairing my car

Amazing job on repairing my car. Looks perfect. The process is seemless and you get regular updates on the status of the repair. Cannot fault this garage and would recommend to anyone.
Staff are lovely and go above and beyond to help.

1 maart 2024
Review zonder uitnodiging
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Antwoord van Fix Auto UK - Fix Auto Chessington

Thank you very much for the review Ms. Prestbury, the staff were very happy to hear your kind words

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