I recently had my car repaired at Fix Auto Forest Hill and had a great experience. The team replaced my front bumper, sprayed and colour-matched the new bumper perfectly, and also replaced one of... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5B, Connaught Business Centre, Malham Road, SE23 1AH Forest Hill, London, GB
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Lees wat reviewers zeggen
Everyone that I encountered or spoke to on the phone was so pleasant,informative and accommodating. The car was washed before I collected it...an inside valet would have been nice though, like Rang... Toon meer
Bedrijf heeft geantwoord
The telephone staff were helpful and confident, although there were some waiting issues before being connected. Questions were always comprehensively and clearly answered. Was a little confusing tryin... Toon meer
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I had a scratch and small dent repaired, and the paint blending turned out great. The repair was completed within the estimated timeframe, and the staff kept me updated throughout the process. the qua... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Geschreven door het bedrijf
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contactgegevens
Unit 5B, Connaught Business Centre, Malham Road, SE23 1AH, Forest Hill, London, Verenigd Koninkrijk
- 020 8699 3488
4,6
Uitstekend
39 reviews
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Excellent service and the team are so…
Excellent service and the team are so friendly. The car looks brand new and couldn’t have asked for a better experience when getting your car repaired.
5 februari 2025
Antwoord van Fix Auto UK - Fix Auto Forest Hill
Thank you for your kind words and 5-star rating! We're so glad you were happy with the service and the results. We really appreciate your feedback.
Highly recommended!
Second time my car got repaired with them (neither times were my fault) and both times they’ve done an excellent job. Turn around was quick and arranged drop off to be ceramic coated as well. Thank you & Highly recommended!
13 december 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We're so glad to hear you've had such positive experiences with us. We strive to provide excellent service and appreciate your kind words about our turnaround time and the quality of our work. We're happy to hear you were also pleased with the ceramic coating arrangement. Thank you for your recommendation!
Car Repair
Fix Auto did a good job of repairing my car and it was returned back to me nice and clean.
13 december 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We appreciate your positive feedback and are glad to hear that you were satisfied with our service.
Good job but they kept my car for too…
Good job but they kept my car for too long, for such a small job.
13 december 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We appreciate your positive feedback and recognize the inconvenience of having your car for an extended period. We strive to provide efficient service and will look into this specific instance to ensure future repairs are completed promptly.
Antwoord van Fix Auto UK - Fix Auto Forest Hill
Hi Shanmugam, thank you for your review, we are happy you enjoyed our service
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We appreciate the time you took to leave these kind words and are glad to hear you were satisfied with our service.
Friendly Service, Great Repair
Amazing service from the team and my car looked better than it did before it came in! Would definitely recommend to anyone.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto Forest Hill
Thank you for your kind words and 5-star review. We're thrilled to hear you were happy with our service and that your car looks great. We appreciate you taking the time to share your experience.
Organisational and communication issues
1. The car pickup was missed within the 4-hour window, and I wasn't notified. When I called, I was informed that the driver couldn’t make it, so the pickup was rescheduled for a week later.
2. On the rescheduled pickup attempt, the driver had issues with the courtesy car insurance and had to leave without my car.
3. I arranged with the driver to call me to reschedule so I could drop off my car in Forest Hill myself. After 4 days without receiving a call, I contacted them myself and arranged the drop-off for a week later.
4. I was informed that repairing the bumper might take up to a week, depending on parts delivery. After a week with no updates, I called to inquire and was told no information could be provided on when the car would be ready. Despite requesting updates, I received no further communication, and there was a lack of apology or explanation.
5. On the day of my car’s delivery, I was asked by email to sign the courtesy car agreement, which I had already signed two weeks earlier when I dropped off the car.
Work done on car was very good so that’s why I gave it 2 stars.
13 september 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We understand your frustration with the delays and communication issues you experienced during your recent service. We strive to provide a seamless and efficient experience for all our customers, and it's clear we fell short in this instance.
We appreciate your feedback and will use it to improve our processes and ensure better communication in the future. We're glad you were satisfied with the work done on your car.
Have used Fix Auto twice now and both…
Have used Fix Auto twice now and both times they have done an excellent job on the repair. You can't fault their workmanship...top draw!
9 september 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
Thank you for your kind words and for choosing our services. We are thrilled to hear that you were happy with the quality of our repairs. We strive to provide excellent service and appreciate your positive feedback.
Antwoord van Fix Auto UK - Fix Auto Forest Hill
Thank you for your positive review!
Great service
They were very helpful with organising a courtesy car.
My car had been professionally cleaned inside which was a nice treat!
30 augustus 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We're so glad to hear you had a positive experience. We appreciate your kind words about our team's help with the courtesy car and the professional cleaning.
All the damage was not fixed my car gas…
All the damage was not fixed my car has white paint on it,my roof is scratched up my rims have white paint on it
6 augustus 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We understand your frustration and apologize for the inconvenience. We're committed to providing excellent service and will investigate this issue further. Please see our email so we can look into this.
Fantastic customer service from Mia and…
Fantastic customer service from Mia and Ashleigh, great communication whilst my car was in for repairs.
Sometimes it’s unnerving doing car stuff as a young woman but I was made to feel very comfortable and everything was explained to me.
I would use this garage again and would 100% recommend them!
14 augustus 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We're so glad to hear about your positive experience! We strive to provide excellent customer service and it's wonderful to know that Mia and Ashleigh made you feel comfortable and informed, we will let them know what you had to say. We appreciate your kind words and are happy to hear you would recommend us.
Brilliant customer service alongside…
Brilliant customer service alongside excellent workmanship on the body work of my car.. would recommend
12 augustus 2024
Antwoord van Fix Auto UK - Fix Auto Forest Hill
Thank you for your kind words. We're thrilled to hear you were happy with our service and the work done on your car. We appreciate your recommendation.
Antwoord van Fix Auto UK - Fix Auto Forest Hill
Thank you for your kind words! We're so glad to hear you had a positive experience with our team. We strive to provide excellent communication and service, and we appreciate your feedback.
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We appreciate you taking the time to leave a review. We're glad to hear that the repair was successful and that you're happy with the outcome.
Great service and high quality…
Great service and high quality workmanship carried out on the repair.
Polite and helpful service desk
13 april 2023
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We're so glad to hear you had a positive experience with our service and the quality of the repair work. We appreciate your kind words about our service desk team.
Collision damage repair
My car went in for a repair on the back light and back wing which was damaged when a lorry went into it. The repairs were carried out to a good standard and it looks as good as new again.
3 augustus 2022
Antwoord van Fix Auto UK - Fix Auto Forest Hill
We appreciate your feedback and are glad to hear that you were satisfied with the repairs. We strive to provide high-quality service and are pleased that you were happy with the results.
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