Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After having a non fault accident I was nervous about having to deal with my car repair however from the minute Fix Auto Rochester took my car the whole process has been quick, seamless and stress fre... Toon meer
Bedrijf heeft geantwoord
Excellent service, kept me informed throughout my repair. Car came back to me good as new and the staff are all friendly and helpful. Totally recommend.
Great repair, but frustrating 3-4 weeks. Initial date for completion 22nd December, then 12th December, then 19th eventually I collected my car on the 24th December. The agreement was my vehicle... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Geschreven door het bedrijf
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contactgegevens
Main Road, Chattenden, ME3 8LL, Rochester, Kent, Verenigd Koninkrijk
- 01634 253211
4,7
Uitstekend
497 reviews
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Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Would recommend
Fix Auto were appointed to fix my car through my insurance company. They were efficient and were able to collect my car and drop it off at the courtesy car company which was very helpful.
11 maart 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
The staff when I spoke to them were…
The staff when I spoke to them were very nice and friendly, unfortunately my repairs took 2 months and I had no contact for an entire month
17 maart 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Apologies for the lack of communication, which we have looked into and will contact you about. However, as you know, the delays were caused by some parts being on back order. Kind regards Fix Auto Rochester
Fix repaired my van well and their…
Fix repaired my van well and their staff were friendly and helpful.
6 maart 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Thank you for repairing my car
Thank you for repairing my car. I appreciate your help and support throughout the process.
The car looks good overall. However, I noticed a slight noise when driving after the repair.
4 maart 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Good morning, thank you for taking the time to give us a good review. I have asked the team to contact you regarding the noise. Many thanks Fix Auto Rochester
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Recent repair
Excellent communication plus informative regarding work to be carried out. Service was excellent. I would highly recommend.
5 maart 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Highly recommend
Fix Auto UK went above and beyond taking good car of my car. Not only did they repair the damage, they thoroughly cleaned it inside and out, including the moss I'd let grow on the windows! Very impressed with their service. Great communication.
6 maart 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Well updated
They keep you informed about what happening with your car also when they expect to finish repairs. If any thing changes they let you know. Polite and let you know when coming with courtesy car or bring your car back.
3 maart 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Repairs was done to the highest…
Repairs was done to the highest standard
Very helpful and friendly staff, easy communication, highly knowledgeable,
Definitely recommend
26 februari 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Great experience
Great experience! The team was friendly and professional, and they kept me updated throughout the repair process. The work was completed on time and my car looks great now. I really appreciate the stress free service.
24 februari 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Collected my car and kept me informed…
Collected my car and kept me informed at every step.
Completed the repairs in under 2 weeks
Called me when all was ready delivered it back FANTASTIC job.
20 februari 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Poor customer service
Fix Auto took a long time to collect my car following a car accident. Their communication was poor and limited. I found I had to regularly chase for updates from them.
Disappointing.
18 februari 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Hi there
Thank you for taking the time to share your feedback. Please accept our apologies for the delay in our response.
We are very sorry to hear that your experience at the time did not meet expectations. Please be assured that your comments have been shared with our team for internal review. We pride ourselves on delivering high standards of customer service, and we hope we have the opportunity to provide you with a much better experience in the future.
Best regards,
Fix Auto Rochester
Amazing job!
The team here done an amazing job repairing my car - friendly reception staff also. Thank you again
5 februari 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Nothing short of Amazing!
Nothing short of Amazing! After a lot of stress of a car accident, this garage done so much work, they were messaging throughout the duration of the repair and keeping me updated all the time. They were all extremely helpful! Even went above and beyond to even pick me up! I could not recommend this garage highly enough. Top work, top team, just brilliant!
10 februari 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Brilliant service with my van
Brilliant service with my van. They looked at the damage and sent of all the quotes and my van was in the work shop a week later. It’s was completed on time and I got an update every 3 days. Picked the van up today an I’m extremely pleased with all the work they done. Ian the manager couldn’t have done any more and was a pleasure to deal with. Al rounded it’s a 10/10 and fully deserved.
Kevin Locke.
10 februari 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Excellent service
In June 2024, my car was repaired by FixAuto in Rochester. I had miss-judged the position of a stone memorial in a churchyard, and scraped the offside cill cover. My Toyota dealer recommended me to FixAuto, and the repair was carried out; new cill cover, chromium trim and spray paint.
Fast forward to February 2026, and when I got home one day, I looked at the car, and thought some leaves had got stuck to the underside of the car. When I pulled on one, it came off, but it was a small sheet of paint from the cill cover; the whole thing was delaminating. I notified FixAuto, and was asked to take the car in. Ian, the bodywork manager was absolutely wonderful. Without hesitation he offered to remove the cover, and they would respray it, and then for me to return 3 days later and have it refitted. This was done, and I am delighted with the result. Extremely happy with the way the problem was handled. No quibbling about the time lapse or "It must have been something I had done". Both Ian and I are mystified as to what did happen, but as I said, rectified at no cost to me, except the petrol for 2 return journeys. Thoroughly recommended, and THANK YOU.
6 februari 2026
Review zonder uitnodiging
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Kept up to date every few days and car…
Kept up to date every few days and car delivered home on completion. Good job.
8 januari 2026
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
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