Very pleased with the excellent accident repair perform by Fix Auto. My car, although driveable, was collected by a recovery truck and was checked for any non-accidental damage prior to collectio... Toon meer
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Lees wat reviewers zeggen
Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... Toon meer
Bedrijf heeft geantwoord
Very efficient, professional and understanding people. Straight to the point and knowledgeable about everything related to the damage of parts. The delivery and collection people are absolutely amazi... Toon meer
Great service from start to finish very easy to deal and went above and beyond my car was in for repair due to hit and run but while in for repair my MOT was about to run out so they arranged for this... Toon meer
Bedrijfsgegevens
Over Fix Auto UK - Fix Auto Rochester
Geschreven door het bedrijf
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
Geschreven door het bedrijf
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Contactgegevens
Main Road, Chattenden, ME3 8LL, Rochester, Kent, Verenigd Koninkrijk
- 01634 253211
4,7
Uitstekend
503 reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Fix Auto UK - Fix Auto Rochester
We appreciate you taking the time to leave us a five-star review; we are so glad you were happy with our service and repair.
Fix Auto Rochester
The communication regarding the…
The communication regarding the progression of the car repair was exceptional. From collection to drop off very well organised.
The car looks amazing the repairs and colour match outstanding. And a lovely clean car on return.
13 oktober 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
We're happy to hear that you were pleased with our communication and organization! It's great to know you feel the repairs and colour match were outstanding, and the car was clean upon return. Thanks for your positive feedback.
Fix Auto Rochester
Friendly and helpful
Friendly and helpful. Kept me up to date with what was going on. Car now as good as new. Parking is a bit difficult as they are so popular
26 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Excellent customer service on site
Excellent customer service on site, and an immaculate repair on my car.
29 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
I thought the service was first class…
I thought the service was first class from communication to the repair of my car ,I found the whole experience easy and straightforward. All people involved with the process from contacting me and repairing car was top rate .
26 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
The team were very helpful and…
The team were very helpful and responsive, professional and approachable during a stressful time after my car was involved in an accident. Would highly recommend their services!
24 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Constant updates and regular phone…
Constant updates and regular phone calls confirming I was happy and asking if I needed to ask any questions.
16 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Well done.
Fix auto has done a good job repairing my car.
Verry good communication.
Verry quick repair even if the damage was big.
They take all the stress away.
17 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
100% recommend
Such an efficient service! I was contacted by the Fix Auto team within hours and my car was booked in for assessment really quickly. The staff are all very helpful and knowledgeable, and communication about my repair couldn't have been better. Cannot recommend Fix Auto highly enough and would definitely use them again!
18 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Well worth it!
Friendly staff, rapid fix. Updated us at every point. The completed work is excellent. Shall definitely use them again.
12 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Car collected and returned as new
Car collected and returned as new, informed of progress!
26 augustus 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Amazing work
Fix Auto Rochester had my car after an accident. With my car being newer to the UK market, getting a hold of some parts took time, but they kept me informed consistently. The repair was flawless. And all paintwork is guaranteed for the duration of my ownership of the car.
They were always happy to answer the phone when I had additional questions and always friendly and helpful.
Of my car ever needs any work again, I know where I’ll be taking it! Back here.
Thank you to the whole team.
3 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Great communication and updates
Great communication and updates. Staff managed to sort hire car after failures from hire car branch. Made the whole process very easy. Great quality repair made better than when I bought the car. Massive thanks to everyone
9 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Amazing service from start to finish
Amazing service from start to finish, everything was so easy to arrange, and my car looks brand new. They went above and beyond.
5 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Great work throughout
From start to finish it was a pleasure and hassle free experience with top work and easy communication well recommended to go here top marks
5 september 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Thank you for the repair work you did…
Thank you for the repair work you did on my car I'm very happy with it,and the time it took.you kept me up dated and for that I'm grateful
28 augustus 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Neat job done on my car.
21 augustus 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
Car returned in an unroadworthy (illegal and dangerous) condition.
The repair to my Mercedes C class rear bumper and light cluster was relatively simple and was done to a high standard, for which I thank 4 Elms Garage (Fix Auto).
However, when my car was delivered back to me I immediately noticed that one of my front tyres was severely, and quite obviously, deflated. This was confirmed by checking the tire pressure monitoring system, which indicated the front passenger side tyre held just 1.35 bar pressure instead of the expected 2.6 bar.
I was horrified that my car had been drive circa 10 miles with a tyre in this state, which was not only dangerous for the driver, but liable to cause permanent damage to my vehicle as well. The delivery driver had ignored a significant RED warning display in the centre of the dash!
Upon being challenged the driver admitted that she should not have driven my car in this condition and apologised, saying that she would ask her manager to call me that day to discuss the matter. Unfortunately I didn't receive the courtesy of a phone call, which to me is an indication of how much the manager cares about this incident and the quality of his company. Shocking!
I declined to sign the return appraisal form because of the unsatisfactory condition of my car upon return. Imagine my surprise when, an hour or so later, I received an emailed copy of the appraisal form, making no mention whatsoever of the issue, with a forged signature on it! (if you zoom in on one of the photos the red warning sign is obvious). How unprofessional is that?
Both the driver and I photographed the warning display that clearly indicated a critical problem with tyre pressure.
Whilst the repair was made to a high standard, this review is made on the overall experience of the company, which was seriously marred by the condition in which my car was returned to me, and the appalling lack of responsibility from the manager who was supposed to have called me.
15 augustus 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to leave a review on Trustpilot and we are sorry that you were not satisfied with our service.
We understand your frustration with your vehicle being returned with an under inflated tyre and it is our usual procedure that our manager is made aware straight away of any issues regarding returned vehicles, which unfortunately was not the case on this occasion. I know that our manager has now spoken to yourself on a couple of occasions regarding the issues outlined in your review and the reason behind the signature on the tablet, which was not a version of yours, but the driver's. The offer to fix the tyre, which was made at the time of delivery, was also made again.
Repairs following a 3rd party hitting our vehicle
The vehicle was repaired to an excellent finish, and you cannot tell that it has been re-sprayed.
The only slight issue has been the boot operation, which has decided to misbehave, and not open or close properly. The Body Shop Manager took the time to tell me how to reset this, and it is now working correctly 9most) of the time.
12 augustus 2025
Antwoord van Fix Auto UK - Fix Auto Rochester
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, from all the team @ Fix Auto Rochester.
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