Fix Auto UK - Fix Auto Wigan Reviews 248

The Standish branch repaired the bodywork and wheel on my car after another driver ran into my vehicle. I was contacted within 2 days of the accident and my car was collected for repair on day 3, which was impressive! I asked for an indication of the turnaround time and their estimation proved to be accurate which was also pleasing. I regularly received up dates on progress and all my questions about the repair were answered quickly, providing the detailed information I required. I found over the period that contact by phone was easy. When the car was returned I was delighted with the standard of work and the clean condition of the car, both outside and in. There was a minor issue, but as with all top companies, they addressed the item immediately and I felt the attitude in protecting their excellent reputation was paramount in the way they responded. I could not have been more pleased.

I visited the Standish workshops which were a number of impressive buildings. I could tell the company is highly organised with the resources and equipment to do a first class job. I spoke to and met approximately 6 employees during the repair and everyone seemed to care about the service they provide and their fit within the team. In these modern times this is a rarity which made my experience a good one.

I wish everybody at Standish much success and would highly recommend them.

I believe the following points which need attention maybe Group issues.
1. The e mail address on the web page is inoperable.
2. The communication form on the web page is also
unanswered! I asked about the lack of e mail
response and never got a reply!

C’mon sort it!

Work completed quicker than expected! Staff at all times were courteous, helpful, friendly and very reassuring. The job itself is as good as if not better than new. Cannot tell anything had ever happened. Vehicle returned promptly. Would definitely recommend, if you find yourself in the unfortunate circumstances that a repairer is required.

Customer service has been really good. I’ve been kept up to date on the repairs to my car and have been treated courteously at all times. I haven’t had to chase at all and my expectations have been very well managed and met. Happy to recommend.

Great service. I was kept up to date with the job progress and found the staff friendly and helpfull. I was very happy with the quality of the work

Amazing service from start to finish. Staff are down to earth and genuinely friendly most importantly they were extremely knowledgeable and helpful throughout the process of my repair. I would definitely recommend this company.

Fix Auto we're great from start to finish. Really helpful and informative. They kept me up to date throughout the process and completed my repair quicker than planned!

I wasn't happy with the amount of time I had to use their courtesy car. Then the first date that was due they didn't finish in time. Then eventually I had to leave work early the following day to get my car back.

Great service from start to finish. Had originally chosen a different repair company, but so glad I switched to FixAuto in Wigan. The process was extremely quick, kept me well informed and provided me with a courtesy car in the same place. They did a great job! Thank you!

Friendly Staff & excellent service & on time.

Prompt service who kept me up to date on progress of required work

Linda on reception was really helpful in organising pick up and delivery of car . First class service

Excellent, quick service :)

Great communication, fixed in a timely manner and car returned clean! Would definitely recommend

Excellent customer service. Provided me with a courtesy car whilst my car was being fixed and kept in contact with me regarding progress. Car looks amazing and you would never know the car had been in an accident. Thank you!

I was kept well informed of developments, team did a fantastic job. Would recommend highly.

Method of working practices lets them down.

The great communication. The finished job looks good