flatironsteak.co.uk Reviews 

I went to Flat Iron Victoria today for a quick dinner and started feeling unwell beforehand. Ordered my food which came very fast and unfortunately I couldn’t eat it due to not feeling so good.

When asking for the bill, the lovely Claudia asked if there was anything wrong with the food to which I explained nothing was wrong at all, as this is mine and my partners favourite restaurant.

I explained I felt unwell and couldn’t eat and with no question she went to the till and decided to take some money off of the bill. She didn’t need to do this as I have said we absolutely love the food but out of pure kindness she did and it was lovely. She also kept giving me advice to help me feel better.

Absolutely amazing service from Claudia we will definitely be returning back to the Victoria branch (not like we haven’t already been there 4-5 times :) )

O would like to say how welcoming all the staff were as we entered the Tottenham Court Road Branch. The food was delicious and explained to us. Our server Whitney was very helpful friendly and informative. She was lovely. The price is ok too. The surroundings were very clean.

So I’ve been to the flat iron a few times
Just a great restaurant
Food is good not too expensive
The staff are so friendly and helpfull
The food comes very fast
It’s a great place to go
I would highly recommend
The pop corn on the table and the water
They don’t have any desert
U di get a cone with ice cream and sprinkles as u leave fantastic touch
⭐️⭐️⭐️⭐️⭐️

Easy to book online. Staff were great, food was tasty she good value.

Popcorn and ice cream were a nice touch.

First time at Flatiron in Kensington. Loved the simplicity- but it wasn’t basic. Food was great, price reasonable, super cool setting and good service. The complimentary ice cream to take away at the end was a classy touch. Go there!

The food was excellent, and the service was fantastic. A special thanks to Florin, who helped us choose a wonderful menu. The complimentary ice cream was the perfect finishing touch. We will definitely be returning!

I had an issue where I needed to contact someone at the Flat Iron steak house Camdridge. Problem was no phone signal inside so I looked up the web site and the ONLY way to contact the resteraunt was to send an Email them, which I did.

Hi
Need to contact someone in flat iron ASAP no phone signal do you have a number I can call for the cambridge branch please

Kind regards
Julian

One hour later.....

Hi Julian,

We don't have phone numbers for our restaurants but please let us know what you need them to know and we'll ensure they get the message.

Flat Iron

So I asked a question as follows

So if its life and death what do you advise as your responce was 1 hour?

On Sun, 9 Mar 2025, 18:23 Flat Iron Steak,

I did not get a responce! Despite several trys.

So if you have a real ISSUE LIKE life and death OR you daughter has forgotten her Eppipen.

THEN CALL THE RESTERAUNT OVER THE ROAD AND ASK THEM TO POP OVER TO FLAT IRON.

Is it against the law not to have telephone for emergance use in a public place.

Went to the restaurant outside Victoria Station. Absolutely amazing all round.
Food , staff, service, great prices
Would highly recommend

Delicious steak .. cannot fault the food. Shoreditch branch - service overall was a sour&sulky vibe .. We felt we were an imposition rather than a paying customer. Food great - service not. Avoid.

I am Coeliac - the staff appeared to fully understand my dietary needs and produced a great meal on their Westfield Restaurant

We wantet to try the new restaurant at victoria and we were attended by Roberto! I’m speechless!!! He is so caring and knowledgable about the menu. We took his recommendation and had a fantastic meal! Don’t miss that garlic mash potato, it's to die for!

Flat Iron Manchester. Fantastic steak. Actually, the whole meal. Creamed spinach was divine. Five star table service as well!

Flat Iron, Borough was so friendly but not over the top. We enjoyed the food so much, partly because it was such a great price, but it was genuinely really fantastic. The atmosphere was really good and the ice cream was delicious and a lovely surprise on the way out! Very efficient service. One of the best meals of the year! We hope you come to Leamington Spa!!

Dear Flat Iron Team,

I am writing to express my disappointment regarding my recent visit to your restaurant. On 8 October 2024, my friend and I were left waiting outside for 40 minutes due to not having a reservation, despite there being plenty of room inside.

When I approached a staff member named Kelly to address the situation, I found her to be rude and dismissive. After confronting her about the available seating, we were finally seated, but the experience left me feeling upset and discriminated against, especially as we were the only Black patrons present.

I hope you take this feedback seriously to improve your service for all customers.

First time eating at Flat Iron in Manchester. Lovely atmosphere and friendly staff and most importantly great food!
No fussy menu with loads of options. They're just good at what they do: steaks! Very tender, reasonably priced and lovely tasty sides. Lovely ice cream on your way out too. Would definitely go again.

Best steak/best burger ever!
Our first time at Flat Iron, went with our adult kids and my wife for her birthday.
I'm sorry I didn't get the name of our host but he was a lovely guy with Welsh Ballroom Dancing written on the back of his t-shirt. He was very attentive, friendly and knowledgeable about the menu.
The place was busy but it had a great atmosphere, toilets were clean and the Old Fashioned whiskey cocktail is highly recommended!
Very happy that our kids made the choice to take us there.

Giving 1 ⭐️ for their sneaky misleading service charge hidden in the bill, without asking they enter the amount with the tip wanting you to pay, basically forcing the customer to ask the waiter in front of everyone to charge you for the food. Tips are optional in the UK and should be discretionary and up to the customer to leave it if they are happy with the service.

I will keep giving 1 star because we need to stand up to this, we are not the US, so stop following their tipping ways and make customers go thru the embarrassment of asking the waiter to charge them the REAL amount for what we have consumed and not take their service for granted.

The service was not good and what bothered us the most that the male waiter on Saturday 30th March at 3.30pm downstairs just started his shift when he went back to the bar mentioned in high voice table X was charged and not left the tip, the 4 staff their looking at us with very bad faces.
Awful service all the staff downstairs but giving a shout out to the guy at the door greeting us and took us initially downstairs very energetic and nice. Hope the management fixes this as the food is quite good but will not be returning there.

I've got to say they do not care about their customers. Booked a month in advance for my son's 18th birthday but received no confirmation of the booking. No phone number to call the company or the restaurant. They do not reply to emails so thought it best to place another booking but they were full so we ended up going elsewhere. 15 minutes before our original booking we received an email saying they were looking forward to seeing us!
How hard can it be to communicate?
I would avoid if you can as they do not care about their customers.

The food at this establishment is good value. However, they surreptitiously add "optional" fees to the bill, which I believe is totally outrageous. Flatiron: do not lecture me on charities. I give to charities and I do not need extra fees added to my bill on a night out to support your causes - causes which I might not agree with! Do not make these fees default. You are well aware that many customers might not notice them on the bill and contribute unknowingly. This is incredibly sneaky and dishonest of you.

I visited Flat Iron (various locations) a few times. I found the service at the restaurants excellent and enjoyed the food most times - except one when the stake came out rare/very blue rather than medium-rare as I’d ordered. However I am very disappointed by whatever team oversees their email address for enquiries. I emailed that address three times over the last 2 years to ask about what cooking oils are used in the beef dripping chips - whether it’s pure beef dripping or if this is mixed with other oils, and I never received a response. I don’t understand why they refuse to reply. Surely as a customer I have the right to know what’s in the food I order?