FusionPOS - Takeaway Software Reviews 155

Excellent service and good communication from Sathish, thank you for your quick response and help like always.

We use Fusion POS for our restaurant and we had technical issues with the system and yesterday we approached the service team and Satish had dealt with our system issues and was responded quickly and while we are on the call itself Satish had resolved within 15 mins and that’s was soo quick as i thought it will completely ruin our busy day but Satish helped us given good quick service which really the service. And i appreciate his patience to answer all our issues and support

Good customer care and immediate response and will slove issues quickly especially Satish. Keep it up

I have to say, their service is outstanding. I can always reach them easily—whenever I call, they’re available, and they are incredibly supportive and helpful every step of the way.

Outstanding support! The team went above and beyond to solve my issue quickly and with a genuinely warm attitude. 5/5 stars!"Fantastic customer service! The representative was so thorough and clearly explained everything to me."I’ve never experienced such personalized and empathetic support. They truly care about their customers and it shows.thankfully Satish . 🤗😊 The level of customer care I received was exceptional. Quick, efficient, and hassle-free. Thank you for the incredible service! thanks Satish

Been using their platform for several years, and their greatest thing about them is being able to resolve any queries or issues both quickly and professionally. Both Shiva and Sandhya were able to help me guide and clarify any queries between us to complete the purpose I contacted without any delays.

Overall a good company to work with.
They have offered all necessary helps & guidance form day one. One member particularly Jayanth is such a lovely person who always deliverers promptly and very amicable in his approach. Best wishes to him & Fusion Team..

Great guy Ajit

Excellent service from Paul at Fusion My Business. Very professional, responsive, and helpful throughout the entire process. Communication was clear, and he always made sure everything was handled smoothly and efficiently. Really appreciate the support provided and would highly recommend Paul and Fusion My Business to others.

I had a very disappointing experience with Fusion Kitchen POS and Fusion My Business. In my view, their service felt highly unprofessional, Fraud, scammer and lacking transparency, especially around fees and payouts.

I personally had to take legal action to resolve issues, which I eventually won—but the time, stress, and effort involved were significant and not something any business owner should have to go through.

Based on my experience, I strongly recommend:

Avoid handling important matters over the phone—keep everything documented via email
Always request detailed reports and clear breakdowns of payouts
Double-check their fee structures, as I found them unclear and difficult to track

If you're considering using them, be very cautious and make sure you fully understand what you're signing up for.

I have a great relationships with Fusion over 5 years and more.
Currently I have opened another business and also started working with Fusion again and helping the business grow and expand. We work together, share ideas how we can succeed.

I must say from day one sign up the contracts to till now Shatish was with us still continuing supporting and great customer service 10 out of 10 .

Any questions or issues resolved promptly or reply with the details.

Highly recommend Fusion. And thank you all 🙏🏻😊

Order from through this guys at your own risk .
This company simply take money on behalf of restaurants who scams you for your hard earned money . Yesterday at 6.56pm I placed an order from. Smak burgers and Shakes , these guys never delivered my order , they don’t answer calls and still had the audacity to mark my order as delivered , since yesterday I have been trying to get my money back and it’s been from one story to another . I regret coming accross them but one thing is certain I will get my money back

Absolutely horrible... stay clear from these cowboys... They'll make you run around, charge fees that are not due... if you need trouble go these guys

Fusion my buissness is a scam compnay i has very bad experience with them never trust on this company you would regret after loosing money

I usually don’t leave reviews, but after the nightmare I went through with this company, I feel I owe it to other business owners to warn them before it’s too late.

When I first signed up, I was told there was no minimum contract period and no long-term commitment. That sounded fair, so I went ahead. For the first few months, I tried to give them the benefit of the doubt, but their service was nothing like what was promised.

When I decided to switch providers, everything took a very ugly turn. Instead of handling it professionally, they became hostile and dismissive. I spent months trying to reach my account manager, and it was clear they were deliberately avoiding me. Every time I tried to get answers, I was brushed off.

The most shocking part was what happened with my payments. They held onto two weeks of my shop’s sales and kept giving me contradictory stories. First, they blamed the bank for withholding the funds. Later, they admitted that they were the ones holding the money. Then came the demands:

Return the machine before I could see my money.

Pay a “cancellation fee” (even though I had no binding contract).

And finally, a new excuse: apparently my contract was for a minimum of 12 months. I went through my paperwork line by line — there is no mention of this anywhere.

At every step, it felt like I was being lied to, manipulated, and cornered. As a business owner, there’s nothing worse than knowing the people you trusted with your payments are deliberately holding your money hostage.

This experience has been exhausting, stressful, and deeply frustrating. I honestly cannot put into words how much time and energy they drained from me. What should have been a simple, professional process turned into a battle just to get what was rightfully mine.

I wouldn’t wish this experience on anyone.

Customer service is nonexistent once you challenge them.

They use delay tactics and excuses to avoid paying you.

They twist the contract to suit themselves.

To me, this feels like a scam wrapped in a service contract.

If you are a business owner reading this: please, please save yourself the heartache. There are companies out there that are transparent, fair, and actually care about their clients. This is not one of them.

I will never forget how unprofessional and dishonest this company has been with me. This was more than just bad service — it was a betrayal of trust.

I requested to cancel my Fusion POS services for my takeaway, Chinese Cottage in Didcot (OX11 8QL), after repeatedly not receiving payouts for my hard-earned money. Despite asking multiple times, they refused to release my funds.

Left with no other option, I had to file an official lawsuit (Case No: M4QZ3179). Once I raised the lawsuit, they finally came back to me and said they would pay my money, but only if I withdrew the case first. I knew this was a lie and just a way for them to escape responsibility without paying me.

Along the way, I discovered hidden charges and a lack of transparency as they do not give you direct access to your transactions. Instead, they send you an Excel file, and you have to wait seven days just to receive it.

Because of this company, I have lost customers, revenue, and a significant part of my business. They have no physical address, and from my experience, they operate in a way that feels deceptive. A few weeks ago, I even called the Vice President of the company, Ajai, only to be told he had resigned because they could not even pay his own salary.

Based on what I have gone through, I strongly warn others that your money is not safe with this company.

If I had the option of a zero I would have chose that.
This company is the worse company I have dealt with being in the food industry. They are so incompetent it is a joke. I cancelled my subscription with them, yet they are still taking money. Cancelled my direct debit they tried to set up a new one. STAY AWAY FROM THIS COMPANY.

Very bad service these people are scammers. I had very bad experience with them they are fraud . I can provide screenshots of proofs as well . Stay away from these scammers.

I strongly advise any business to avoid FusionPOS. Our experience with them at Indos Peri Peri (SO14 2BR) has been nothing short of a nightmare. They made false promises, misrepresented their service, and locked us into a system riddled with hidden charges and dishonest practices.

FusionPOS has repeatedly acted in bad faith. On several occasions, they have suspended our Google business page without valid reason, directly impacting the visibility and revenue of Indos Peri Peri. This appears to be intentional sabotage whenever we push back or raise concerns.

Despite requesting to terminate services and take down our website, they continue to ignore our communication. Their customer support is non-existent, and their attitude is completely unprofessional.

We are now preparing to take legal action against FusionPOS if they do not resolve this matter immediately. FusionPOS has caused unnecessary stress, loss of business, and reputational damage to Indos Peri Peri.

AWFUL COMPANY scammed me and will not settle my money in