FusionPOS - Takeaway Software Reviews 155

I wish i could give them zero star if there is an option never ever use them. Scammers stay away from them.

big Scammers ALERT, they fraud are

STAY AWAY from these SCAMMERS. their system and software doesn't work. they will sell you their broken and hardware with missing items. when you return they will ask for those things. now they are holding my £600. and refusing to pay.

Please do not trust this company. This company is already facing trouble from their clients and employees for their actions. Moreover VP has also left the company which makes the company more unreliable.

Over the last three months, my experience with Fusion My Business Ltd has been one of the worst I’ve encountered as a small business owner. Below is a factual summary of events:

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📅 April 2025 – Cancellation Ignored
• I formally cancelled their services on 8 April 2025 due to poor communication, delays, and service failures dating back to December 2024.
• Despite this, Fusion continued billing me, ignoring repeated requests to stop charges and confirm cancellation.

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📅 May 2025 – Contradictory “Goodwill” Offers
• In May, Fusion apologised for past failures and offered a 12-month free Premium plan plus a free POS device as a goodwill gesture to rebuild trust.
• They confirmed this in writing multiple times, and stated the device was being dispatched.
• Weeks later, I discovered the device had not even been ordered, contradicting their updates.

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📅 June 2025 – Shifting Terms and Threats
• When the device finally arrived, Fusion demanded £599 for it, despite previously confirming it was free.
• They downgraded the promised Premium plan to a Standard plan with unclear inclusions, despite written promises of Premium.
• They refused to clarify plan features, post-12-month costs, or marketing database capabilities despite multiple direct questions.
• During this period, I received late evening calls, contradictory emails, and unprofessional communication.

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⚠️ Threats Over Honest Reviews
• When I posted a factual review, Fusion implied legal action, attempting to intimidate me into removal. Under UK law, this is an unfair commercial practice if the review is factual and evidenced.

We’ve had one of the worst business service experiences with Fusion My Business. What started as a promising offer to help our restaurant (Delight Cafe) with digital marketing and a POS system turned into months of frustration, false promises, and unauthorised billing.

Here’s what happened:
• Dec 2024: Raised multiple issues about website bugs, driver tracking errors, non-functioning payment systems, and lack of support. Fusion acknowledged everything but failed to deliver a fix. SMS and social media marketing were supposedly “live,” yet I was never shown what was being sent.
• Jan 2025: After more delays and complaints, a senior manager assured me the problems would be escalated. Weeks passed, still no meaningful progress. Even basic communication was inconsistent.
• April 4, 2025: I formally cancelled their service in writing. Despite this, I was billed weekly for weeks afterward. I had to chase them over 9 emails, yet charges continued.
• May 2025: Fusion promised me a free one-year premium package, a POS system, and full marketing support to rebuild trust. But once again, nothing materialised. Even the POS system was claimed to be shipped but wasn’t even ordered.
• June 2025: They finally admitted the system was only just ordered, despite repeated emails telling me it had been dispatched the week before. I still hadn’t received tracking info or setup support.

To make things worse, I received calls as late as 10:30 PM, and their internal communication contradicted itself regularly.

After months of stress, wasted time, and lost money, I’ve had enough. This is a company that over-promises, under-delivers, and ignores clear service failures. I’ve now reported them to Trading Standards and the Small Business Commissioner.

If you’re a small business owner, I strongly urge you to look elsewhere.

The best team in the business, we have been using the fusion for few years in our multiple branches it has been quite useful and the team is very supportive especially Sathish. I would highly recommend fusion pos for hospitality operations.

Fusion company is providing a excellent technical service in POS systems and support
Sathish from fusion is really doing good and thanks for your continuous support for us!!
Keep up the good work!!

The staff Sathish was helpful and resolved my issue promptly. He was polite , helpful and patient.

sathish is very very polite and helpfull boy .
he help us from beginging and keep doing
Thankyou very very much for help us .

Well done Sathish 👍you done a great job for us really appreciate you guys thank you so much

Very good service especially Paul was very helpful and professional

Great prompt work within the deadline given special mention to Mr Akilan who did a wonderful job completing everything as I wanted

Great job on handling that customer's issue quickly and professionally….

I 100% recommend Fusion over any other company.

I have managed to manipulate and bring my ideas to life with my menu due to the brilliant programming from Fusion team.

Arun is a 10/10 leader and always gets the job done.

Many companies have tried taking me away but these guys are my go to, we make money together

Sathish from technical team, was very helpful to install our system in our computer very fast as well.

They do a great work! They are prompt to help. We are so happy with fusion pos.

My restaurant is based in Edinburgh the Sukanya and her team was amazing at their job😊They were incredibly responsive and respectful. Fusion POS has really increased my business sales, thanks to their amazing marketing techniques.

This is Tharun from Newcastle. I had a fantastic experience with Ajay and his team. They were incredibly responsive and respectful. Fusion POS has significantly boosted my business sales, thanks to their amazing marketing technology. I'm truly pleased to be a client.

They have really good POS support, anything you ask will be customized by them next day itself. 24*7 Support will be provided.