Flexispot Reviews 

Great customer service and Regine was amazing! Very very fast delivery. Good products

I am grateful to have spoken to customer service agent: Regine.
Regine was very patient with me and she went through all my emails and took her time to provide me with very satisfying resolution.

Before speaking with Regine I happened to speak to other agents who were not all professional and didn’t provide an iota of good customer service. Few of them ignored my repeated request for tabletop replacement saying they haven’t received the video, please send the video again. They didn’t try to read my emails and understand my concern. All the email replies I received were not straight forward and were missing crucial information and on my constant follow ups I still couldn’t get the information I needed.

Overall I feel flexispot products are good and in order to stay assured of customer service you need to be in luck of getting an agent who is professional and good enough to understand your concern.

I ordered a desk and then changed my mind on the specs. I requested the change a few hours after putting in the order. While processing the change request, my desk frame shipped out. The agent helping me realized this as he was finalizing the request.
He didn't tell me 'too bad', he didn't put me on an infinite hold to check with someone else what to do, he didn't fumble around on how to make the change.
Instead, he gave me clear instruction on how to send back the frame, and as soon as I SENT IT (not they received it, as soon as I sent it) they sent me the replacement. I ordered it on Monday and got the second REPLACEMENT frame 4 days later.
I mean, that's incredible by any account.
To recap:
1. They effectively delivered my desk to me in one day. Incredible.
2. I changed my mind about the specs and they kindly accommodated despite the complications it presented.
3. They efficiently and effectively navigated a complex exchange process without delay.
4. They delivered the replacement within 4 business days of the ORIGINAL order.
I'm going to write a separate review on the desk itself, but for the customer service and delivery service - they are in rare company as to how good they are.

Great and quick customer serving when the rack didn't fit our space.

Customer support
I have received wonderful customer support when my standing desk had an issue with one of the leg. Customer support was very quick to provide troubleshooting steps after multiple tries we couldn't solve the problem, they promptly provided the replacement parts. Replacement part delivered withing two days. They service and delivery in Australia are very quick and reliable.

I really appreciate the customer servicer, Patrick. I was a little bit disappointed at the beginning because I was really excited for receiving my new desk but it got broken when delivered. However, Patrick patiently helped me work through the replacement process and getting the most ideal solution in the most sufficient way. I hope my new replacement will be a perfect desk for my study room.

This review is about customer service. Today my standing desk frame arrived but when I came out to meet the delivery driver, he told me that the box had fallen out of his truck and a car had hit it. The box was mostly open from being hit by a car. After bringing my package into the house, I contacted customer service right away. Patrick was my customer service rep. He was polite, professional, and reassuring. He instructed me to email photos of the damages to the order confirmation email while he waited on the call with me to receive the photos. I was super anxious about what was going to happen and how I would send the box back. After receiving the photos Patrick eased my concerns and provided a solution. Thank you Patrick for being so patient with me when I was in distraught. Your team is so lucky to have you.

customer service was amazing patrick did an amazing job helping me out!!

They are very quick to respond to customer support requests. Shout out to John and Patrick for helping me with my support tickets in a very speedy manner!!

Had some issues with my product but customer service was very helpful and forthcoming

Thank you Patrick for helping me process the replacement.

I was looking for an office chair for sometime and have recently purchased an ergonomic chair C7 from flexispot. My overall experience was awesome. The delivery was very fast, the assembly process was simple. I had few questions and I had to reach out to customer service via email and I was amazed with their timely response and assistance.

Contacted Flexispot to exchange my tabletop for different size. Agent Patric was awesome to work with, was extremely fast and provided great support and positive outcome.

Great customer service from my man Patrick. Ordered the EN1 standing desked from amazon but it came damaged from shipping. I contacted customer service at Flexispot and Patrick sent me a replacement promptly. Great experience.

I was sad about the damaged product however the customer service was responsive, accurate, and gave me great guidance. Looking forward getting a part for my desk.

I bought two Kana Retro beds. UPS lost one of the packages. When I contacted Flexispot, they were quick to respond. They promptly sent me out a new one and communicated well through the whole process. The customer service was impeccable.

I ordered a one-piece standing desk but unfortunately the top of the desk came in damaged. I contacted customer support and spoke with Patrick who sincerely apologized and had a new part ordered/shipped in minutes! I truly appreciate his excellent customer service and timely response.

Although the initial delivery of our FlexiSpot desk had an issue with the desktop, the FlexiSpot team was very responsive and helpful throughout the resolution process. They worked quickly to find a solution, and the matter was resolved to our satisfaction. We are very pleased with our Pro Plus desk and would recommend FlexiSpot to anyone considering a height-adjustable standing desk.

Excellent customer service! Patrick was extremely helpful in resolving my issue and has given my the confidence to place future orders with this company. 5 star service!

My H7 adjustable over bed table top came damaged. I contacted support for a replacement part and they are now sending a whole new table. In the meantime, I assembled the first table anyway and it matches my expectations for the money except for the damaged top. If it had been underside damage, I probably would have ignored it. Patrick helped me out on the phone, reviewed my images of the damage and got a replacement sent out. Thanks Patrick!