Flight Centre Canada Reviews 396

The travel expert who assisted us, Ben, was extremely helpful, and made the process of booking flights quite easy and straightforward.

Amanda McLellan has been our agent for many years
and I would not book a trip without her .She is very professional and knows exactly what we would like in a trip. We booked our trip to Punta Cana in January
and we have just booked our cruise with her in August

Christina, Flight Centre Travel Advisor courteously took my in-bound phone call and patiently and thoroughly answered my Flight, Luggage and Elite Travel Alliance Membership queries. Those eight discourteous and poorly-trained Travel Consultants I reached in the previous 48 minutes before reaching Christina? Completely worth them. Thank you Flight Centre!

Thank you, Flight Centre, for Leigh Vultao. Truly a “group expert.”
I had an amazing experience working with Leigh while planning my first family vacation. From day one, she was fully engaged, informative, and incredibly patient. She made me feel like she genuinely cared about my travel plans and took the time to truly understand what I was looking for.

We began planning our family vacation back in September (2025). Once I made my choice of Jamacia Ochio Rios from Leigh’s suggestion list, she guided me through every step with professionalism and expertise, ensuring no detail was overlooked. Her dedication and attention to detail gave me complete confidence throughout the entire process.
What really stood out was her expertise in coordinating travel for a large group of 21 people, thoughtfully considering everyone’s preferences and needs. Despite the complexity, she handled everything seamlessly and provided options that worked beautifully for the entire group. Leigh is not only highly skilled but also incredibly personable and genuine—you can tell she’s not just doing a job, but truly passionate about what she does. That passion shone through in every interaction, and she even shared in my excitement, which made the experience all the more special.
Even when I asked repeated questions, she never once made me feel like a nuisance. Instead, she reassured me that she was always there to help and encouraged me to ask anything, no matter how many times. That level of patience and care is something I truly appreciated.
While in Jamaica, I needed assistance, and her response was immediate. That level of reliability and commitment is rare and made a huge difference in my overall experience.
I’m truly going to miss staying in touch with Leigh. Although 99% of our conversations were about my family vacation, we also shared a few lighthearted moments chatting about our lovely Canadian winter, even making ice cream in the snow. I highly recommend her to anyone looking for a knowledgeable, attentive, and genuinely caring group travel expert.
If there is an opportunity to recognize Leigh for her outstanding customer care, it would be incredibly well deserved. She exemplifies outstanding customer service and goes above and beyond for her customers. Flight Centre is lucky to have her. I will absolutely be a repeat customer should the need arise and will gladly share my fantastic experience with others.

Carrie from Coquitlam branch, was extremely efficient once again knowledgeable in delivering the service we needed and in obtaining the flight times we required for our vacation. Thank you from Laura and Ray

My husband and I were experiencing the winter blues hard, and so we thought using a travel agency to help us find an all inclusive somewhere warm and where we had not yet experienced was the way to go.
We got connected to Kay, who went above and beyond for us! She listened to our wants AND needs, and asked all the right questions to book us an all inclusive that exceeded our expectations in Cancun, Mexico, within Playa del Carmen! Kay also ensured to keep us well informed as we looked into our options, and ensured we understood what we were committing to from start to finish. Not only did she do this, but Kay was also very communicative regarding any changes or concerns we or Flight Centre had, even when we were already on our trip and experiencing it - for example, reaching out to make sure we knew our flight had gotten delayed, and checking the weather/ocean conditions.

All in all, we feel so lucky and know we got the best service. We had an incredible, memorable time and will definitely be using Flight Centre and ask for Kay again!

We had a fantastic trip thanks to Leigh at Flight Centre. She went above and beyond for our group. Our group had never gone overseas before and Leigh made every step so simple.
I would highly recommend Leigh and Flight Centre for any and all group bookings!

The agent are very good for updating flights and ready to assist us by the time to upload or even check in online.

Paul was great to work with, no issues whatsoever. It was my first time using an agent and it won't be my last.

I always contact Steve Peca when i want to book a flight somewhere. He is great to deal with and always gets the job done.

Nate has always been super helpful. We are looking forward to our holiday !

We dealt with Ryan Milne at the Burlington Centre location. We came in with a list of requests and preferences and Ryan custom designed a trip for us that we will never forget. He was patient and understanding. Thanks again Ryan. We will definitely recommend you to friends and family.

Never again, this resort was maybe a 1 star resort and I feel the travel agent should be aware of the condition of any resort before recommending them. Our room in building 6 was disgusting, old and dated. Mold in the bathrooms, shower door looked like it was never cleaned in months, rusty fixtures, moldy mattresses, bedding was worn and had holes in it, a broken patio door. The room stunk like sewer. I was ready to pack up and leave. The only thing the resort would do for us was upgrade with a fee. We had to pay $215 US to upgrade to a different building which was cleaner but still just mediocre. We were informed by resort staff that anyone booking through Air Canada or West Jet were assigned buildings 6,7 and 8. We had friends who booked through Expedia, paid a cheaper price and were given vip status with better rooms. The food was disgusting and a few people on the resort fell ill, including people who travelled with our group.
The wedding itself was beautiful, and the food and drinks served were great. But then again for the price we paid as group we could have had an optimal experience else where. We spoke to
many tourists on the resort who have visited other resorts in Mexico and everyone had the same feeling in regards to the price, condition of the resort and food. The grounds of resort were pretty and the serving staff were amazing. However, that is not enough to make me return. I will never return to l this resort again and I will never book through Air Canada again.

My experience working with Kay from the onset was beyond incredible. I felt like a priority at all times. Our trip to Cuba was cancelled less then a week before we were set to depart, with no flexibility to change our dates. Kay quickly gathered options, and ones that checked all our boxes based on her listening to what was important to me and my budget. The level of information, and what to expect at our new destination was so appreciated and it made this experience stress free. While down in Mexico, Kay made it a point to check in, make sure we were good, and once home I received a welcome home email. Other agents at different organizations have never done this... basically once the deal was sealed they moved along, but not Kay, she still continued to make me a priority. I will continue to trust Kay at Flight Centre with all future trips/destinations we have on our bucket list. It's apparent she loves what she does, and cares about her clients.

This was my first time booking through a travel agency, and I’m really glad I chose Flight Centre.

We were a group of 16 guys traveling together, which is not easy to organize, but Hiba and her team handled everything extremely well. From the start, she worked hard to find a resort that fit our group perfectly and stayed within our budget.

Throughout the whole process Hiba kept me informed and made sure everything was in order before our trip. Even after the initial booking, when we had a few changes and adjustments, she was quick to help and made the process smooth.

Planning a trip for a group this size could have been stressful, but Hiba made it easy. I honestly don’t know how I would have managed it without her help.

If you’re looking for a travel agent, I highly recommend reaching out to Hiba. She’s professional, responsive, and clearly very experienced at what she does. I’ll definitely be recommending her to others and will be booking with her again in the future

Once again, Katrina at Coquitlam branch was awesome…we have 8 upcoming cruises and she has gone above and beyond in all of them….always quick to assist, answer questions and always makes sure we have what we asked for. I appreciate the fact that Katrina understands my need to have all my plans organized long before we go…she is always there if we need her..sometimes even after her shift was supposed to end. We would recommend Katrina for anyones travel plans! She is awesome!

Mary Jarvis helped us with a rather complicated multiple versions of 2 bookings. She is the most calm and helpful person you can imagine.

The service of the Customer Representatives, in particular Jane Cundari was absolutely 5 star.

No question was unimportant and recently Jane and Flight Centre were able to save us a substantial amount on an upcoming cruise.

I fully recommend Flight Centre , particularly Jane .

Thankyou

Stan Falkowski

We walked into the flight Centre in Burlington mall looking for ideas for an all vacation. We walked over to meet Vicki Malcom and she helped us find the holiday we were looking for. She is extremely knowledgeable and well travelled. It should have been a minefield for us as we have only gone all in once but she gave us all the pros and cons of different destinations and hotels. We walked out a little later with what looks to be an incredible visit coming for us in April. Thanks again Vicki
Kev and Bev

Nicki was so friendly and kind. She booked my reservations in a very professional manner. I will surely make sure to get her for my next travel plans. I would recommend Nicki to anyone who requires assistance with their booking.