I’d like to share my sincere thanks to Jessie from Flolab’s customer service team. I reached out with a query, and Jessie was incredibly patient, supportive, and understanding throughout the enti... Toon meer
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Screen protector box missing (1) wet wipe and (2) sticky lint remover — as displayed on instructions! Things are getting worse and worse with all online orders these days.
Bedrijf heeft geantwoord
Arrived from overseas within a week. Faster than my phone did. Didn't realise they had a lifetime warranty which is a huge plus. Supposed to best screen protectors on the market so I look forward to s... Toon meer
Bedrijf heeft geantwoord
I've been a FLOLAB customer for a long time and used to receive my orders in about 3-5 days. This time, it took over 14 days. For the price these cost, waiting 2-3 weeks for a screen protector is u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Embarking on a Journey to Deliver Exceptional Products for the People Drawing from our extensive experience sourcing products for some of the world's most renowned brands, we felt inspired to establish our own unique mark as a distinguished, people-centric brand in the marketplace. At FLOLAB, we bring you a diverse array of outstanding products that not only look fantastic but also perform impeccably, setting us apart from other emerging brands. Our mission, rooted in the fusion of simplicity and technology, led to the birth of FLOLAB—FLO symbolizing movement and LAB representing innovation. We recognize the challenges faced by customers in navigating a market filled with grandiose promises and unfulfilled expectations. That's why we're here to redefine the norm by delivering the most cutting-edge products at unmatched prices, all while prioritizing our customers' needs. So, let's embrace the FLOLAB revolution together—join us today at flolab.io and discover a world of innovative excellence, crafted with you in mind.
Contactgegevens
Verenigde Staten
- flolab.io
3,3
Gemiddeld
984 reviews
Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I’d like to share my sincere thanks to…
I’d like to share my sincere thanks to Jessie from Flolab’s customer service team.
I reached out with a query, and Jessie was incredibly patient, supportive, and understanding throughout the entire process. She took the time to listen carefully and made sure I felt heard, which I truly appreciated. Her kindness and professionalism made a real difference to my experience.
I’m very grateful for her help. Thank you, Jessie!
16 april 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly glad to hear that Jessie was able to support you in such a thoughtful and attentive way. Providing patient, understanding, and professional service is exactly what we strive for, and it means a lot to know that this made a positive difference for you.
Thanks again for your support!
Probably the best screen protector out…
Probably the best screen protector out there protects well and is great in direct sunlight
6 november 2025
Review zonder uitnodiging
Antwoord van FLOLAB
Thank you for the great feedback!
We’re glad to hear the screen protector is performing well for you, especially in direct sunlight. Protection and clarity are exactly what we aim for, so it’s great to know it’s delivering on both.
If you need anything in the future, we’re always here to help.
Very-Nice customer support and good…
Very-Nice customer support and good Experience with return policy
10 april 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Thank you for your kind words!
We're glad to hear you had a positive experience with our customer support and return process. Providing a smooth and reliable experience is very important to us, and we truly appreciate your feedback.
If you ever need anything in the future, we're always here to help.
Items missing from box
Screen protector box missing (1) wet wipe and (2) sticky lint remover — as displayed on instructions! Things are getting worse and worse with all online orders these days.
31 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for your feedback, and we’re sorry to hear about your experience.
The package should include all installation components, including the wet wipe and dust removal stickers. It seems something may have been missing in your case, and we understand how frustrating that can be.
Please reach out to us directly with your order details, and we’ll be happy to assist you.
Best regards,
Arrived from overseas within a week
Arrived from overseas within a week. Faster than my phone did. Didn't realise they had a lifetime warranty which is a huge plus. Supposed to best screen protectors on the market so I look forward to seeing it's durability.
26 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hello,
Thank you for your review!
We’re glad to hear your order arrived quickly and even ahead of your phone—that’s great to know. It’s also nice to hear you found the lifetime warranty valuable, as we aim to provide long-term support and peace of mind.
We hope the screen protector continues to meet your expectations in terms of durability and performance.
Avoid Flolab at all costs
Avoid Flolab at all costs. I purchased the NanoArmour ONETIME PRO and Camera Protector (Order #286284) for my iPhone 17 Pro Max, and it is an overpriced gimmick.
First, the customer service is nonexistent. I tried to return my order immediately after receiving it (Request #178133), but they never responded to my emails. I decided to give the product a chance, but it failed instantly. The screen protector broke after a minor 2-foot drop—something even cheap protectors handle easily.
Don't believe the hype from YouTubers like MobileReviewsEh; his assessment is not accurate to the actual quality of this "garbage" glass. Save your money and buy a MagicJohn protector instead; it’s significantly better and more durable.
28 november 2025
Review zonder uitnodiging
Antwoord van FLOLAB
Hello,
Thank you for your feedback, and we’re very sorry for your experience.
Upon checking our records, we were unable to find a follow-up response after December 4th under ticket 178132. It’s possible that your message did not come through on our end, and we sincerely apologize if this caused any delay or frustration.
We understand your concerns regarding both the product and the support experience, and we would like the opportunity to make this right. Could you please confirm and reply the ticket 178132 if you are still seeking a resolution? We will prioritize your case and assist you accordingly.
Thank you for your patience.
Flolab Apple Ultra 3 screen protector
great product, easy installation, the border protect the watch and the glass is of great quality
5 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hello,
Thank you for your feedback!
We’re glad to hear you found the installation easy and that the border protection and glass quality met your expectations. It’s great to know the product is providing the level of protection you were looking for.
We truly appreciate your support!
Bad product bad customer service this…
Bad product bad customer service this company should be ashamed and be shut down
9 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations. This is certainly not the experience we want our customers to have.
Our team would be happy to look into the issue and see how we can assist. Please feel free to contact us at hello@flolab.io with more details about your order or the issue you experienced so we can review it and help find a solution.
Best regards,
Review about there support
I really wanted a tempered glass AR screen protector because film scratches too easily. After my first bad experience with this product, I decided to give it another try and wanted to order. When I logged into my account, I noticed my review about the poor fingerprint performance wasn’t on the website. I contacted them again after 8 months to ask why, and they simply told me to send a picture or video of the screen protector so they could check it. I was shocked (did they really think I’d still have it on my phone after 8 months if the fingerprint didn’t work?) I sent them a video showing the fingerprint not working well from 8 months ago, but their excuse was that I didn’t press hard enough, and they asked for another video pressing firmly. I explained I no longer had the protector on my phone. I still wanted to test it again, maybe I just had bad luck twice, and I was willing to pay for it, but they kept insisting on a video. It was so frustrating. They didn’t offer any discount after ignoring my review for 8 months and not posting it on their site. Maybe I’m foolish to buy this screen protector again, but it’s my only option at the moment.
I hope this review will be on the website this time and if not its also on trustpilot.
7 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for sharing your experience and for taking the time to leave this detailed feedback.
We're sorry to hear about the frustration you experienced regarding the fingerprint performance and the support process. That is certainly not the experience we want for our customers. Our team typically requests photos or videos when investigating product issues so we can better understand what may have happened and provide the most accurate support or solution.
We also want to clarify that reviews submitted through different platforms may follow different moderation or publishing processes, and we appreciate you bringing your concerns about this to our attention.
We would still be happy to assist you if you would like to give the screen protector another try. Please feel free to contact us again at hello@flolab.io and reference your previous communication so our team can review the situation and see how we can help.
Thank you again for your feedback.
Best regards,
Two weeks passed and i'm still trying…
Two weeks passed and i'm still trying to get from them uk based return address for the item that was shipped from the uk with Royal Mail label.
7 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thanks for reaching out.
You can check the messages we sent you regarding the issue you encountered.
Currently, we have the US return address for the return and refund process, and international orders will be shipped from the Asia warehouse.
Best regards,
Terrible
This is completely unacceptable! Both phone cases STILL HAVE NOT BEEN SHIPPED! Only label created. I ordered these 2/24! Unbelievable. Good luck getting any real communication from this company.
Do NOT recommend doing business with Flolab
5 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the shipping delay.
Upon checking your order, we can confirm that one of the phone cases has already been delivered, while the second package is currently still in transit.
We normally ship orders from our U.S. warehouses in Ontario, California and New Jersey. However, when inventory is temporarily low, our system may automatically fulfill the order from our Asia Pacific warehouse. This does not happen often, but when it does, the transit time can be slightly longer.
Our team is currently monitoring the remaining shipment closely. If you would like any updates or further assistance, please feel free to contact us directly at hello@flolab.io and we will be happy to help.
Thank you for your patience.
Best regards,
First time ordering
I recently ordered from this company, and I must say, the ordering and shipping process was incredibly fast and easy. The products exceeded my expectations, especially since it was my first time ordering from them. The quality is impressive; even the camera lens protection feels like it’s made by Apple. After applying them, I couldn’t tell which was which. However, I did notice that the 17 Pro Max case tends to scratch a bit too easily. Despite this, the quality and feel of the case are at least on par with, if not better than, the Mous case I was using for my previous iPhone. Overall, a great experience!
13 februari 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for sharing your experience and for choosing FLOLAB for your first order.
We're glad to hear the ordering and shipping process was smooth and that the products exceeded your expectations, especially the camera lens protection.
We also appreciate your feedback about the 17 Pro Max case scratching more easily, and we’ll share this with our team as we continue improving our products.
Thanks again for your support.
Best regards,
Flowlab Tri-Fusion case not suitable for using with a lanyard.
Bought my Flowlab Tri-Fusion case for my iPhone 16 Pro almost a year ago and the transparent back plate is detaching from the flexible side wall which, has lost its flexibility and resilience. Its grip on the the iPhone has loosened rendering pretty much useless. I've used a lanyard looped the case's usb opening allowing me to carry the phone in my hand and let it dangle from my wrist from time to time. While the case may not have been designed to support the phone it does not explain why the transparent backing should detach from the 'side band' at the opposite end. Satisfied with the unit until it started deteriorating. Have not applied for warranty replacement as it won't alter performance. NOTE: 'date of experience' stated below is more or less when I first noticed the issue.
1 januari 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for taking the time to share your feedback, and we're sorry to hear about the issue you experienced with your Tri-Fusion case.
We understand how frustrating it can be when a product begins to deteriorate after use. While the case is designed to provide durable protection under normal use, using a lanyard through the charging port opening may place additional stress on the structure of the case over time, which can sometimes affect its integrity.
That said, we would still be happy to review your situation and see how we can assist you. Please feel free to contact our support team at hello@flolab.io with your order details and photos of the case so we can take a closer look and provide further assistance.
Thank you again for your feedback.
Best regards,
Extremely long standard Delivery >14days
I've been a FLOLAB customer for a
long time and used to receive my orders in about 3-5 days. This time, it took over 14 days. For the price these cost, waiting 2-3 weeks for a screen protector is unacceptable.
When you have a broken screen protector, you need a replacement immediately to protect your phone…you can't wait half a month. The website advertised 3-14 days, but they seem to lean into that maximum limit, which feels deceitful. Great product,
but the shipping logistics have become a major dealbreaker.
3 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for taking the time to share your feedback and for being a long-time customer.
We sincerely apologize for the delay you experienced with your recent order. While our standard shipping estimate is typically 3–6 business days, depending on the destination and courier processing times, we understand how frustrating it can be when a replacement takes longer than expected—especially when your screen protector needs to be replaced quickly.
We have multiple warehouses one in Ontario, California one in New Jersey, California. However, if inventory is short, we will send it directly from our Asia Pacific warehouse.
We normally ship from our US warehouse, but it looks like inventory was low at the time, so your order was automatically fulfilled from our Asia Pacific warehouse instead. It doesn't happen often, but occasionally it can.
Your feedback regarding the delivery time is very important to us, and we will share it with our logistics team as we continue working to improve our shipping experience.
If you need any further assistance with your order, please feel free to contact us at hello@flolab.io, and our team will be happy to help.
Thank you again for your support.
Best regards,
Nice all round
Easy installation, great packaging. I got the screen protector, phone cases, chargers and camera lens protector. All looks nice. No complaints
2 maart 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for your feedback.
We're glad to hear the installation was easy and that you're enjoying the screen protector, cases, chargers, and camera lens protector. It's great to know everything met your expectations.
We appreciate your support.
Best regards,
I attempted it redeem my lifetime…
I attempted it redeem my lifetime warranty but have no way to submit because it won’t accept my Amazon order number. I have only one email thanking me for registration but nothing else regarding my warranty.
25 februari 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Sorry for the inconvenience caused by the warranty process.
Could you check the issue with FLOLAB website customer service regarding the warranty replacement, as the Amazon system differs from the FLOLAB website system.
Best regards,
Love this company.....THANK YOU
Love this company.....I've been buying screen protector from FloLab for years, and not only are the products amazing, their customer service is top notch. They are super responsive, knowledgeable about their products, and offer solutions to any situation.
Their customer service team goes above and beyond to make sure that we keep coming back.
THANK YOU FLOLAB FOR EVERYTHING!
23 februari 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for your feedback.
We're glad to hear the installation was easy and that you're enjoying the screen protector, case, chargers, and camera lens protector. It's great to know everything met your expectations.
We appreciate your support.
Best regards,
Customer Support Terrible
I got their phone case for the iphone 17, screen protector and camera protector. They use the cheapest delivery services possible so my camera protector got delivered to the wrong address, I had photo evidence that the driver went to the wrong place. I still don't have a resolution to this and it has been over 2 weeks since contacting their support. The phone case and screen protector is nothing special, could've got a case off of amazon for half the price.
16 februari 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
I hope you are doing well.
Upon checking, it seems that the misdelivered issue has been resolved.
Could you tell me what else we can do to help you?
Best regards,
Boss-level bubbles. Impossible to defeat.
The glass material seems superb. But it produces bubbles that are impossible to get out. I've just installed it on a brand new iPhone, removed the original screen paper and immediately put on the flolab installation kit. It was all dust-free as I wiped and blew it all of with pressurized air. Still there are bubbles which just won't go away.
13 februari 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for sharing your experience and for your detailed feedback.
We're glad to hear that you found the glass quality to be good, but we're sorry to hear about the bubbles you experienced during installation. Even with careful installation, small bubbles can sometimes appear if there is microscopic dust, slight alignment shifts, or trapped air during the application process.
In many cases, smaller bubbles may gradually disappear within 24–48 hours as the adhesive settles. However, if the bubbles remain or affect usability, our support team would be happy to take a closer look and assist you further.
Please feel free to contact us at hello@flolab.io and, if possible, share a photo or short video of the bubbles so our team can review the installation and help provide the best solution.
Thank you again for your feedback.
Best regards,
Easy to install
Product was easy to install except for one small thing, pulling the tab. Instructions were clear.
Took a long time to get the product but it was not an issue for me.
The kit has everything you need to put on a highly rated screen protector.
12 februari 2026
Review zonder uitnodiging
Antwoord van FLOLAB
Hi there,
Thank you for sharing your feedback.
We're glad to hear the installation process was easy overall and that the instructions and installation kit were helpful. We also appreciate your note about the pull tab and will share this with our team.
Thank you for your patience with the shipping and for your support.
Best regards,
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