Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Toon meer
Bedrijf heeft geantwoord
Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
Bedrijf heeft geantwoord
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Contactgegevens
11 Scott's Road, PA2 7AN, Paisley, Verenigd Koninkrijk
- floormonster.co.uk
3,9
Goed
298 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Floor Monster
Thank you Anita, great to hear!
Antwoord van Floor Monster
Fantastic, thank you for your feedback
I think that their service was good but…
I think that their service was good but delivery took some time. Having said that I will still be ordering from them in the future.
Their chat person Jennifer always responded and updated on delivery with honesty.
17 februari 2025
Antwoord van Floor Monster
Thank you Raj we appreciate your order and as this was a special order item this needed to come from our supplier directly, we are glad you made use of our online chat team and that all the information required was provided to you. We hope the floor is looking well down!
Antwoord van Floor Monster
Great to hear the sample is good for you and if you need any assistance with making an order please do not hesitate to let us know
Sent the samples very quickly and…
Sent the samples very quickly and followed it up with a phone call which I missed. Samples appear very good quality
2 februari 2025
Antwoord van Floor Monster
Thank you Mark for letting us know and if you need any assistance making a purchase do not hesitate to get in touch
Antwoord van Floor Monster
Really great to hear Aidan thank you!
Staircase steps
Purchased staircase steps, Customer service very helpful and quick at responding to my queries, sample
Sent very quickly. Good quality product.
22 januari 2025
Antwoord van Floor Monster
Thank you Mayada we are glad you are happy with the steps
Antwoord van Floor Monster
Thank you John for your feedback much appreciated
Floor Monster Staircase
Customer service was 1st class I spoke to Jennifer who was amazingly helpful & knowledgeable. She helped me with what I needed to order & arranged the delivery to suit my availability. The product was as specified & delivery was quick. The excellent customer service was definitely a decisive factor in purchasing from this company.
2 december 2024
Antwoord van Floor Monster
Thank you Irene for your great feedback, much appreciated and if you do need anything further please do not hesitate to let us know
Fast sample delivery
11 december 2024
Antwoord van Floor Monster
Great Elizabeth, if you need any other help please just let us know
Antwoord van Floor Monster
Super David great to hear
Antwoord van Floor Monster
Hi Frank, thank you for your feedback and emailing us the damages which I can see were replaced for you thanks
Good service,very pleased with product.
26 november 2024
Antwoord van Floor Monster
Great to hear Keith and really appreciate your order
Great service and product delivery came…
Great service and product delivery came on the day I asked for and everything looks great
16 november 2024
Antwoord van Floor Monster
Thank you Rikki we really appreciate your feedback
Good quality, good proce
Delivered on time, usual quality, right price and another happy customer.
18 november 2024
Antwoord van Floor Monster
Super Chris, great to hear and if you need anything further please do not hesitate to get in touch
samples ordered were too small compared…
samples ordered were too small compared to those previously supplied
19 november 2024
Antwoord van Floor Monster
Hi Damien thank you for your feedback, feel free to get in touch and we can look at organising bigger samples to be sent to you
Received items late
24 november 2024
Antwoord van Floor Monster
Hi Leo, sorry to hear the consignment was delayed via TNT, we are aware they had suffered delays to your consignment due to the amount of freight on their network but granted we would have preferred this to not had caused a delay to your order.
Very disappointed I wouldn’t recommend…
Very disappointed I wouldn’t recommend this to anyone. Bad service and poor quality
18 november 2024
Antwoord van Floor Monster
Hi Matt, thank you for your feedback, I have checked the notes and I can see you queried the sample sent and the steps received as not been similar colour. They were the correct product but we advised not a close match to your flooring so I can see we then directed you to a closer match to the floor you have. We also helped to cover the swap over cost for this and have had no further correspondence from you regarding quality nor issue with the product we suggested. Feel free to get back in touch if there is anything you need help with
Fast delivery and the product is great…
Fast delivery and the product is great Quality
25 november 2024
Antwoord van Floor Monster
Thank you Jodiemae we are pleased to hear all went well for you and you are happy with your flooring. If you need anything further please do not hesitate to let us know.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.