Rosie was helpful and knowledgeable. The sample was correct and had been accurately described on the website. It’s amazing how many 14 mm samples I received from other suppliers when I asked for 20mm!... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
For communication and dealing with Fran it’s a 5/5. Excellent communication, super helpful and was very helpful indeed. My only criticism is around the delivery timings as well as quality control... Toon meer
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Big thanks to Fran for a very straightforward purchasing and delivery experience. I rarely write reviews, but have been really impressed with Floorsave from start to finish. Their free samples were be... Toon meer
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Very pleased with our purchase, but still yet to install the click and lock tiles. 30 year warranty for residential use and 10 year warranty on commercial use. 100% waterproof. Built in underlay. What... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
One of the leading wood and laminate flooring suppliers online, we also offer a wide range of flooring accesories to complete. Established in 1993, Floorsave offers expert advice as well as quality products at low prices.
Floorsave - Customer service
Geschreven door het bedrijf
- Excellent customer service
- Due to our wide range of flooring knowledge floorsave.co.uk can offer expert advice on all your wood or laminate flooring needs.
Fast shipping
Floorsave can get deliveries to your property within 48 hours of order. (Excludes weekends and Bank Holidays)
Order before 1pm and have your flooring delivered within 2 working days
Contactgegevens
84 B&C London road, TN4 0PP, Tunbridge Wells, Verenigd Koninkrijk
- 01892576540
- sales@floorsave.co.uk
- floorsave.co.uk
4,8
Uitstekend
999 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Floorsave
Thanks for taking the time to review us. We are glad that it was an easy process and hope you are happy with the flooring.
Kind regards,
The Floorsave team.
Excellent service from Floorsave
Excellent service from Floorsave. I visited their Southborough shop where I was given lots of advice about the different floor options and was given lots of samples to take home and check in the space. When I decided to order it all went very smoothly and arrived on time. Would definitely recommend them for their choice and service.
4 augustus 2025
Antwoord van Floorsave
Thanks for taking the time to review us and for your great review! We are glad that you were able to visit the showroom and choose the flooring, we hope you are really happy with it.
Kind regards,
The Floorsave team.
Delivery was on time and exactly what I…
Delivery was on time and exactly what I ordered
4 augustus 2025
Antwoord van Floorsave
Thanks for your review, we are glad the delivery was on time and hope you are happy with your flooring.
Kind regards,
The Floorsave Team.
The product seems great
The product seems great, only a sample at this stage but appears to be good quality, website is difficult to navigate and sample was sent to the wrong address, a shame as the product is great, I will be placing an order but dreading the website
16 juli 2025
Antwoord van Floorsave
Thanks for taking the time to send us a review. We are sorry that you found the website difficult, we are currently looking to improve this, any further comments on why it was tricky would be really appreciated. Apologies the sample was sent to the wrong address, we send out lots of samples a day and it was simply a typo in the mailing system by someone in the office.
We can help with your order, if you wanted to let us know if you wished to proceed, we can try to make it an easier proposition for you. Please let us know how we can help.
Kind regards,
The Floorsave team.
Really helpful staff great service
7 juli 2025
Antwoord van Floorsave
Thanks for your review, we try to be flexible and find solutions where we can to sort out an order or delivery issue.
We are glad we could help.
Kind regards,
The Floorsave team.
Antwoord van Floorsave
Thanks for your review, please let us know if you needed any further help.
Kind regards,
The Floorsave Team.
Every aspect
Every aspect
From my telephone call
To the delivery
And it fitted easy and looks amazing
Very pleased
7 juli 2025
Antwoord van Floorsave
Thanks for taking the time to review our service, we are glad you were happy with the process and that you love your flooring too.
Kind regards,
The Floorsave Team.
Found floorsave on Google
Found floorsave on Google, and ordered a sample of oak flooring which I trying to match.
Sample arrived after 3 days and I rang and spoke to a lovely lady called fran who was extremely helpful. I only required 1 box but it was no problem and it duly arrived on time within 3 days.
I would definitely recommend this company for all your flooring requirements.
4 juli 2025
Antwoord van Floorsave
Thanks so much for taking the time to review our service. We appreciate all feedback but like the nice ones more! We are glad we were able to help match the flooring and that it all worked out well.
Kind regards,
The Floorsave Team.
Samples came fast and reliably and lots…
Samples came fast and reliably and lots of help on phone about project, thank you.
14 juli 2025
Antwoord van Floorsave
Thanks for taking the time to review our service. Please let us know if you need any further information.
Kind regards,
The Floorsave Team.
Good quick response to my request for…
Good quick response to my request for free samples…many thanks
30 juni 2025
Antwoord van Floorsave
Thanks for your review, please let us know if you need any further help.
Kind regards,
The Floorsave team.
Fast delivery and very well packaged.
Fast delivery and very well packaged.
Updated on delivery regularly
13 juli 2025
Antwoord van Floorsave
Thanks for taking the time to review our service. We are glad to hear that delivery went smoothly, we hope you will love your new floor.
Kind regards,
The Floorsave team.
Great product hopefully quality lives…
Great product hopefully quality lives up to it's name.
7 juli 2025
Antwoord van Floorsave
Thanks for your review, please let us know if you need any further information about this product.
Kind regards,
The Floorsave team.
Antwoord van Floorsave
Thanks for your review. We are glad you are happy with your flooring, if we can help in the future please let us know.
Kind regards,
The Floorsave Team.
Antwoord van Floorsave
Thanks for taking the time to review our service. Please let us know if you need any further help.
Kind regards,
The Floorsave Team.
Great solid wood floor at decent price
We are very happy with the solid wood flooring we chose, it looks very good. Delivery was quick and they phoned ahead of time to check date / time.
23 juni 2025
Antwoord van Floorsave
Thank you for taking the time to review our service. Delivery to London and some areas in the SE can be within a couple of days.
We hope you really love your flooring, thank you.
Kind regards,
The Floorsave Team.
Antwoord van Floorsave
Thank you for your review. We are glad you are happy with your flooring, we are always at the end of a call or email, if we are busy in the showroom, to help with any enquiries.
Kind regards, The Floorsave team.
Excellent service nice people and…
Excellent service nice people and advise. thank you floorsave team.
2 juni 2025
Antwoord van Floorsave
Thanks for your review. We are glad that you liked our service and thought we were nice too! Double bonus.
Kind regards,
The Floorsave Team.
Impressive customer service
Called up with a query about matching a floor 7 years old. Really helpful and sent samples that arrived the next day. Thankyou. Exemplary service
20 juni 2025
Review zonder uitnodiging
Antwoord van Floorsave
Thanks for taking the time to review us. We will always do our best to try to help with new or old flooring enquiries, let us know if you need any further help.
Kind regards,
The Floorsave team.
Fantastic help line regarding…
Fantastic help line regarding engineered floor, or advice how to find 15 years old floor board. Free sample was send same day received promptly with additional samples. Thank you for your service.
5 juni 2025
Antwoord van Floorsave
Thanks for taking the time to review our service. We are always happy to help with advice via email or phone, we are glad we could help.
Kind regards,
The Floorsave Team.
Promt delivery of sample but decided to…
Promt delivery of sample but decided to look elsewhere.
Many thanks.
21 mei 2025
Antwoord van Floorsave
Thanks for your review. Please let us know if there is anything else we can help with, or if you wanted other options sent out.
Kind regards,
The Floorsave Team.
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