Flownbeauty Reviews 

Carol made the long wait for a replacement GoBrush acceptable with her compassion and her effort to expedite the replacement.
Lucille Cormier

I had a question about using flow in Europe. If I’d thought about it I would have realized you charge at the outlet. But anyway. Very usable in Europe. Darwin had my answer right away. Great job!

Thought this brush would be great for me, but it was nothing like I thought it would be. Got a partial refund and I still got the brush to keep, which saved me from returning it. Will definitely give to someone who can use it. Thank you for your prompt attention to my request.Carole

I was treated kindly and given options that were fair. I appreciate the help they gave me as well.

THIS PRODUCT AND COMPANY ARE A TOTAL RIPOFF! I got my styling brush fairly quickly, but experienced problems quickly. The brush only held a charge for one use. I put it on the charger and it wouldn’t charge. I tried different charging cords with no success. I reached out to return and after a week of “try this” and “try that” it still didn’t work. I asked for a refund under their policy. They finally agreed and then I found out I would have to return to China at my expense. I have been burned by this before. I was pretty upset because the company has a business address in WYOMING! I thought the return would have been straightforward. They offered me a 30% refund which I took.
UPDATE: COMPANY REACHED OUT AND HAS GIVEN ME A REFUND OF 70%.

Marie wz the representative who assisted me with a refund that worked well in handling my return—thank you again!

I really couldn't afford to buy this month and they let me cancel my order within 12 hours after I placed the order.

Lester was quick to answer and help with what I needed to be done. Well done Lester..we need more people like you ( Lester) to help us when needed. Such a great help..no hassels.. just understood what I needed..WELL DONE LESTER!! 😀 THANKYOU 😀

Well I was sent the incorrect charger for my Numoya heated brush. I contacted the company. There was back and forth which was frustrating HOWEVER, Erica gave my issue attention, corrected my incorrect assumption and then apologised for the frustration and went the extra mile to correct the original mistake which was theirs. I can forgive mistakes. We all make them but negligence is almost unforgiveable. Erica was great!

Do not…. I repeat do not purchase this item it doesn’t work as advertised. A regular hair brush does better than this thing!
And as far as a refund …… forget it you just lost your money
Wish I had read reviews before I ordered
Hope someone reads this before they give their money away to get rich scammers 😡

I received excellent customer service from Flown Beauty, the item that I ordered didn't quite meet my needs and I was helped through the process by Aaron who was extremely helpful and responded promptly. He provided me with all the information I needed and assisted me in finding a suitable alternative.

Very quick response.

Wasn’t happy with product I received and Aaron helped with the refund process that I thought was fair. Thank you

Erica is the person who handled my complaints. She asked very good questions to ascertain the problem and even asked for a picture of my appliance. She seemed determined to find the best solution even after I suggested a workaround.

Do not shop with this company. I purchased a FLOWN hairbrush and was dissatisfied with the design and performance. I tried to return it and was told I had to send it to China with tracking, a cost that exceeded the cost of the brush, roughly $65. Returning it to China is not stated in their advertisement of the product, which is false advertising. It took 5 emails to learn that I could get a 30% refund or I could "give it to a friend." Horrific that they lie in the ad and then are presumtuous about the value of money - just give it away. Do not shop with this company.

This is the second time I’ve ordered from your company. I’m happy with the brush I bought! I now mistakenly ordered 2 instead of one hair dryer. When I realized this after ordering, I immediately emailed requesting refund for 1, heard back from Darwin shortly after, and was told I could expect it within 5-7 days. Excellent customer service!

I purchased the Portable Straightener Brush and after trying it out requested a return. I worked with Marie and was offered two options, partial refund or item of choice of product of equal or lesser value free. I chose the replacement item and Marie responded promptly with details. Good customer service, quick responses.

I lodged a complaint about my Go Brush Pro as it wasn't keeping its charge. Ella handled the matter quickly and efficiently. She kept me updated throughout the entire process until the replacement was shipped. I truly appreciate the care she showed in looking after her customer, along with her excellent communication skills. I truly appreciate the amazing service. Thanks Ella and Flown for your great customer service.

Horrible product and horrible company to do business with.
Don’t waste your time and money on this product. It doesn’t work properly and only in Celsius temperatures. No way to control temperature.

I asked the vendor a question about the product I bought which I should have checked before purchase, the reply was so quick, so pleasant and informative. I will buy more from your site and encourage my friends and family to do so as well. Thank you Judith UK.