Flownbeauty Reviews 

Daughter ordered by mistake so we didn't even open the box when it arrived. We asked to cancel the order right away and was told it was already shipped; it couldn't have been because it came three weeks later. Trying to return the unopened box took five emails and numerous requests from Zy to provide a picture of us using the product so obviously they didn't bother reading then emails. Finally they said I would have to return it to China which is prohibitive so they know you'll have to keep it. They offered a $17 refund off of $59. The address on the package had a US warehouse address but they say that isn't an address that they can use for returns. Even tho they say they have a full refund policy they do not fully refund total cost. Horrible customer support.

Ordered item from this company, then realised I had inadvertently added something I didn’t want. So wanted to cancel order. Contacted company, who almost instantly cancelled order and replied saying order cancelled and money was being refunded. Then had nice email from Zy confirming action taken. Would use company again after this.

Darwin was exceptional and solved my concern immediately. I would gladly work with this company again.

I did not receive the special charger I paid $18 for. My brush did not charge,and had to use a charger from another device. After requesting a $40 refund I managed to get $23.10 refunded. After being turned over to management ( I believe his name was Felix) by Erica, and ignored for 3 days, I managed to get back the money I paid for the special charger, I never received. I hardly think that the $5.10 (the difference) was appropriate compensation for the charger that didn’t work and the time spent trying to get a response from Felix. Erica was very kind, Felix ignored me. I agreed to the $23.10 refund, only because I figured something was better than nothing.

Sally West
Sa54west@gmail .com
King George, VA. 22485

Darwin fixed a wrong address within 24 hours, relieving stress and insuring a gift went where intended! Courteous, cheerful, helpful!

The customer service I received was timely and fantastic, thank you Marie for responding quickly to my emails. My only suggestion for Flown is not to advertise it as something that can be used on pixie short hair, it does absolutely nothing.

The company kept me informed about my query throughout.
We came to an amicable agreement. Thank you to Ella for all the help.
I had bought the brush in May 2026.

Been trying to get in touch with someone for two weeks to send my product back nobody has answered any of my emails and the phone number they give you is no longer in service so much for there 30 day return policy

Do not purchase anything from them as the products are inferior and when you have an issue the only way to return is to China which costs a fortune! They then offer you a third of the price back as a 'good gesture'! I shouldn't have been sucked in with the advertising as the product is rubbish and inferior and doesn't work!

I do not like the refund policy of the company. They said it would cost me a lot of money to send it back to China as they only have one storefront-so I was basically forced to just take half of the refund and keep the item that I don’t want.
However, the people that work for the company are very polite and a man named Aaron was very helpful-so the employee’s customer service was nice Store return policy is terrible.

I received my GoBrush and when I plugged it in and checked it several times it didn’t work. The on off button did not work. I contacted customer support and was told take make a video and send it in. Ella from the support team contacted me right away and offered to send me a new one. She has been so helpful to me. The customer support has been excellent. Thank you.

I was concerned about the order I placed and wanted some clarification on it. I sent an email and within minutes, Brooke answered my inquiry and was able to assure me that my order was correct.
I was very impressed how quickly it all was resolved.

I had place an order by mistake and I reached out to customer service to cancel an employee named Darwin to care to canceled the order. What a sweetheart!

After initially wanting to return an item - but the replacement item was out of stock, I was in communication with Marie who was very polite and accommodating - even though the item was not available. Unfortunately I assume due to the re-brand, the item I wanted didnt come back in stock so I ultimately took another one with a different country plug which Marie organised very quickly. I'm looking forward to receiving my new hair styler! Thanks Marie

The service was so fast I could not believe the promptness they showed me. Zy must be very professional to deal with in person particularly the way she handled my request.
Patricia Oliver

Carol made the long wait for a replacement GoBrush acceptable with her compassion and her effort to expedite the replacement.
Lucille Cormier

I had a question about using flow in Europe. If I’d thought about it I would have realized you charge at the outlet. But anyway. Very usable in Europe. Darwin had my answer right away. Great job!

Thought this brush would be great for me, but it was nothing like I thought it would be. Got a partial refund and I still got the brush to keep, which saved me from returning it. Will definitely give to someone who can use it. Thank you for your prompt attention to my request.Carole

I was treated kindly and given options that were fair. I appreciate the help they gave me as well.