Frontier Airlines Reviews 1.502

My daughter had a flight to see her sister. She flew from Austin Texas. Frontier cancelled her flight from Denver to slc and she had to stay overnight in the airport and lost a day so far in her visit. Frontier is not a reliable airline. Frontier will run your vacation. Cheap flights are not worth losing days on your vacation and being forced to sleep in the Denver airport. Frontier ain't worth a one star review.

Frontier hat mein Gepäck zerstört und weigert sich seit Dezember 2025 mich zu entschädigen.

I wouldn’t even give Frontier airlines 1 star. They charged us $289 for a checked bag that was 47 lbs and one carry on bag. The flight was delayed and the gate attendant was rude when we had a question about our flight.

Hidden fees all over the place. Poor customer service. You can’t even print your boarding pass even though you have checked in prior. They want to charge $25 to print a piece of paper. Extremely rude staff.

Can I rate less than one star? If I could they would get negative stars probably a-3. Immediately after checking in on line our flight departure time was changed by 5 hours! It is so frustrating that an airline feels it’s ok to change a family’s travel time, many other activities were affected by this. Then add to the dissatisfaction as we are checking our bags we learn that there fee for a checked bag begins at 41 pounds! First and last time we will ever fly Frontier, and I will be sure to share my dissatisfaction with folks.

I was on flight F91875, Conf# VB4U5Y: Fri March 27- Tues March 31 from MCO to Las Vegas. Someone was supposed to contact me regarding my First Responder Registered Nurse off duty services I helped/gave for a passenger on the flight who passed out and had a seizure. The flight attendant took down/documented all of my information and told me someone would be contacting me regarding this incident and compensate me for my services. No one has reached out to me or have I been given any compensation for my time/services.

When I followed up with Frontier, they proceeded to tell me that there was no record of this incident. I escalated to a supervisor- Vikas, and he only repeated what the previous rep told me. I emphasized how this is even possible, when paramedics came on board to pick up assistance, when we landed. Still nothing.

This is ridiculous, negligent, and unprofessional!!

Frontier is the WORST airline!!!

GO WILD SUBSCRIPTION IS A FRAUD!!! YOU CAN NEVER BE ABLE TO USED ON YOUR OWN NEEDS. NO MATTER WHAT DATE YOU CHOOSE IS ALWAYS SOLD OUT. IF THEY HAPPEND TO HAVE SOMETHING YOUR 2HOUR FLIGHT BECOMES 12 TO 17 HOURS , AND ONLY 2AM, 3AM FLIGHTS. NO MATTER YOU DESTINATION IS THE SAME PROBLEM. NOW THE HAVE THE EXCUSE THAT MEMBERS ARE BOOKING RETURN FLIGHT, MAKING THE OPPORTUNITY FOR ME TO BOOK A FLIGHT LESS POSSIBLE. ME AND 6 OF FAMILY MEMBERS PURCHASE THE GO WILD PASS AND NEIGHTER OF ME OR THEM HAD BE ABLE TO USE IT.

How terrible. Awful from the service to the seats. Delays all the time. No offerings when delays or cancellation. Overall a terrible company. Would def not recommend. I saw another review and I really do agree. I’d rather hike across the us than experience whatever this was again.

At the last minute they decided that my two daughters could be separated and my 14-year-old daughter had to sit with two people that she didn't know. When I called customer service I couldn't reach anybody I kept on getting fax line signal.

I’ve had consistently frustrating experiences with Frontier Airlines, and unfortunately it just keeps getting worse. Their flights are almost always delayed, and last-minute schedule changes seem to be the norm rather than the exception. It makes it nearly impossible to plan anything with confidence.

Customer service is another major issue. Getting help feels like a battle responses are slow, unhelpful, or nonexistent. Even worse, it often feels like the employees themselves know how bad the experience is and, instead of helping, come across as rude and dismissive. It’s incredibly frustrating when you’re already dealing with travel disruptions and are met with that kind of attitude.

One of the most disappointing experiences was during a recent flight when passengers were told that the front bathroom was out of service. However, I personally saw crew members using it throughout the flight. It really felt like it was being reserved for employees only, which is unfair and misleading to paying customers.

On top of that, the overall in-flight experience is extremely bare-bones. The seats don’t recline, there’s no TV or entertainment, and not even basic snacks are included you have to pay for everything. By the time you add it all up, the “low fare” doesn’t feel like much of a deal anymore.

Overall, Frontier may offer low fares, but you definitely get what you pay for and not in a good way. I would not recommend flying with them if you value reliability, transparency, or even basic comfort.

Frontier Airlines is by far the worst airline I’ve ever flown with. My experience was extremely frustrating from start to finish. The airport staff were rude and unprofessional, and when I tried to question a charge, I was actually threatened with having my flight canceled. It was clear that staff were either poorly trained or unfamiliar with their own policies. Customer service was equally disappointing—slow, unhelpful, and inconsistent. Boarding pass processing took an unreasonable amount of time, and there were constant delays and last-minute gate changes with little to no communication. To make matters worse, they lost my suitcase and charged me $100 for checking in at the counter, despite being told by their online customer service that international check-in at the airport should be complimentary. When I requested a refund, they refused and instead offered only a credit for future travel. I would strongly recommend avoiding Frontier Airlines.

I sat in the airport a total of 12 hours just to get banned from boarding my flight. I came with a backpack that I always take with me, that fits under the seat, a personal item. I did not have a purse or anything else. The backpack was all I had, but being at the airport so long I had purchased a charger, water and food so I was carrying that plastic bag with my personal item as we were boarding. I was told to step aside to speak to someone about my bag. Not at the counter, or outside of the boarding area, I was standing at the entrance of the boarding area. After standing there several minutes and no one approached me I thought maybe she wasn’t talking to me. After all, I have never had a problem with this bag. I start walking towards the ramp and a lady asked me to come back. I explained to her what I just explained to you and she said that my plastic bag of food counts as my personal item so I have to pay $99 for my backpack. I’m flustered because I fly allllll the time and everytime I’m in the airport I get water and snacks and take them with me. Not one person on 100s of trips have ever approached me about that bag! The lady already told me I had to pay, but continues to make me weigh it. As I’m weighing it, it now doesn’t fit because I put the bag of snacks there. After she yelled for the 10th time “it’s $99!” I said, fine, here is my card!! After I said that she says, “you’re being loud and disrespectful so I’m not letting you on!” I never once raised my voice or was rude. She thought I didn’t have any money and when I did she created another problem. I pleaded with her to let me on because I had been at the airport 12 hours and I needed to get home to my children! She wouldn’t even look up from her phone. I pulled out my phone to text my babysitter that I might not be coming home and she goes “I was about to let you on but you’re secretly recording me!” I picked up my phone IMMEDIATELY to show her my text thread and she continued to tell them to close the door.

You get what you pay for. Cheap flights come with high cancellation rates. Even Spirit Airlines is better than Frontier. If flights run on time Frontier is ok. The major issue with Frontier comes from cancellations. Then they have bad customer service at airports like Sky Harbor with low skilled workers which they will try to break you down to the worst options you can have.

On my outbound flight to OKC on Tuesday, March 31st , one of my suitcase wheels was broken off and missing upon arrival. I immediately attempted to report the issue at the Frontier check-in desk, however, no staff were present to assist. Upon my return to Denver early Saturday morning (approximately 2:20 a.m.), I spoke with a baggage service agent who instructed me to submit a claim using the QR code in the office within eight hours. When I attempted to do so later that morning at approximately 9:00 a.m., I received the following message: “Too much time has passed to be eligible for self-service. To report a problem with your baggage, please contact a Frontier Service Agent.” I then contacted customer service online and was directed back to the airport to speak with baggage personnel, despite that being my original point of contact. When I returned to the airport, I was told by a representative that I must complete the claim online, and she declined to assist further, stating she could not submit the claim herself, that she would be fired if she did so. I informed her that I had been a loyal mileage member and a GoWild Pass subscriber and that I would be moving my business and personal travel arrangements away from Frontier Airlines not because of damaged baggage, but due to atrocious customer care. The representative made the following remark: “everyone says they won’t be back, but you’ll be back because Frontier Airlines is cheap airfare.” This statement was unprofessional, dismissive, and inappropriate. At this point, I have been repeatedly redirected between online support and airport staff without resolution. This circular process has created an unnecessary burden and has effectively prevented me from submitting a timely claim. The experience suggests a lack of coordination between service channels (or something more sinister) and raises concerns about the accessibility of your claims process and more importantly, accountability. I would request immediate assistance in filing and resolving my baggage claim, but I don’t believe Frontier has any interest assisting this customer. My recommendation to all Frontier patrons is to avoid this airline at all costs. The “cheaper airfare” referenced by their people isn’t worth the hassles that come with flying Frontier. Five consecutive delayed flights, damaged baggage and horrible customer service has pushed me to another airline.

The Fronteir Airlines GoWild Pass is a complete SCAM and the company should automatically offer all customers who paid for it a refund. I was on the phone with a Fronteir Airlines customer service representative for over an hour, trying to find literally ANY flights from ANY city that were included/covered by the Go Wild Pass, and could not find anything at all.

I had the same experience over the last 5 months that I had the pass and could never find any flights - even from the largest airports. The horrible thing is that there were in fact plenty of flights offered by Fronteir at these airports, but none of them were covered/included with the Go Wild Pass (even on non black-out days). So, in order to get the flights you wanted, you had to pay full price - rendering the Go Wild Pass completely useless and a waste of money.

It took me several weeks of calling customer service to actually get a customer service agent to answer (no one ever called me back when I chose that option), and even then - the agent tried to convince me that I was "doing it wrong". After the Fronteir Airlines agent tried to find several Go Wild Pass flights from numerous random airports in different states (not the ones I was trying to fly from), she finally realized that no flights were ever available for the Go Wild Pass, and reluctantly offered me the refund of the pass.

I know several Fronteir Airlines customers that have had the same experience, and Frontier makes it very difficult to contact them and to eventually try to get the pass refunded.

One of the worst airline experiences I’ve had with Frontier Airlines.
Our 10:50 PM flight was delayed to an estimated 11:45 PM—but staff confirmed the crew hadn’t even arrived. So that “estimate” meant absolutely nothing. We were left with no real departure time, just waiting with zero clarity, communication, or accountability.
Cheap flights should not mean poor communication, disorganization, and complete disregard for passengers’ time and money.
To make matters worse, we paid extra for priority boarding (Group 4), but after calling Groups 1, 2, and 3, they proceeded to board all remaining groups at once, completely defeating the purpose of paying for priority.
And unlike most airlines, there wasn’t even a basic complimentary service offered, not even water on a short 2-hour flight. I’m used to at least minimal service like water, juice, coffee, or a small snack, and the complete absence of it was very noticeable. Seats are very uncomfortable.
This experience was extremely frustrating and unacceptable. Definitely not flying with them again, and I would strongly think twice before recommending it to anyone.

Dear Sir or Madam,

I am writing to formally report a very disappointing experience on a recent flight with Frontier Airlines from Atlanta to Miami.

The flight, scheduled at 10:30 AM, went smoothly until I encountered an issue with a flight attendant named Maria.

Upon boarding, I found other passengers seated in the seat I had personally selected and paid for in advance. When I approached the flight attendant and presented my boarding pass, she immediately displayed a dismissive and condescending attitude, questioning my claim and instructing me to “check my app,” clearly implying that I was mistaken or not telling the truth.

This interaction was both humiliating and unprofessional. After it was confirmed that the seat was indeed mine, no apology was offered. Instead, I was treated with continued disregard and relocated without proper consideration, despite having paid for a specific seat.

This kind of behavior reflects poorly on your airline’s customer service standards. The lack of professionalism, especially on a flight where passengers may already be tired, is concerning and unacceptable.

Such an experience damages the reputation of your company and raises serious questions about staff training and accountability.

I expect this matter to be taken seriously and would appreciate a response, as well as appropriate compensation for the inconvenience caused.

Sincerely,

Originally set to fly at 11 pm, they kept on delaying the flight endlessly, had to book another flight due to this. Worst flying experience I have had in my life. Never taking this joke of an airline again.

I booked a flight through them 3 months before my trip from PHL to Cancun, everything booked and paid for, including hotel stay. First issue was that I was supposed to leave Cancun at 152pm, and they changed the flight to leave at 1030am over a 3-hour time change. At least they informed me of this change. Worst was randomly checking my flight status a month before my trip to find that my nonstop flight there had changed to a flight leaving an hour earlier and stopping in Orlando for a 17hr layover. I got no email informing me of this major change or phone call. Got on the phone with the customer, they could not accommodate a change in flight for the day that I was scheduled to depart and offered no other. I have now cancelled my booking and will never book with Frontier. I am now paying double the cost it would have taken if I had booked a different airline 3 months ago.