Utterly dangerous driving today (08/06) in Aylesbury. On a right turn where you have to wait for parallel traffic to finish, a car was already established in the turning area and the removal van push... Toon meer
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Items very poorly packed and a number of breakages found due to this, all totally avoidable. It is negligent to pack a heavy metal bracket in with pictures in a picture box.
Bedrijf heeft geantwoord
Purchased from these people multiple times before, got the accounts, but yesterday I purchased 100 1+ skin accounts and 1 20+ skin account, guess what, I received all the accounts. 101 of them, AND NO... Toon meer
Awful!! I could go on for weeks but thoroughly unprofessional apart from the guys that actually did the packing and unloading who were amazing and were very used to saying sorry on behalf of the compa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
FN Worldwide are a leading removals and storage company with over 35 years of experience. We offer removals, storage & shipping services around the world.
Contactgegevens
Unit 14, Dysart Rd, NG31 7DD, Grantham, Verenigd Koninkrijk
- 01476 579210
- info@fnworldwide.com
- fnworldwide.com
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52 reviews
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Excillent service
20 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer
We appreciate both good and bad feedback as we always strive to improve our service. However, 'Excellent service' is what we strive for every time. Thank you for taking the time in writing us a review. We would like to wish you all the best in your new home. Yours sincerely, F&N.
I wouldn’t have reviewed but you asked…
I wouldn’t have reviewed but you asked me twice. Guys who moved us were great but over stretched which led to a big delay in moving. A box went missing in transit which included some low value but important furniture and fixings, so a claim wasn’t cost effective. We were assured that our items were the last off the truck, but I know it wasn’t. We were promised a visit to collect the boxes and
packaging after letting the move guys away to sort it ourselves, and after two further phone calls it still didn’t happen.
Great guys on the road but terrible experience
from the company.
Update to reply:
I reported the box missing twice, you’re the one who told me to claim on insurance.
20 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Andy.
Apologise for requesting a review twice. We try very hard to provide a great service for all our contracted customers and value everyone's feedback. We have only now been made aware of the missing box from your feedback. We hope that you contact us directly with your concern in an opportunity for us to locate your missing box. It is very uncommon for a box to disappear as we have service quality measures in place for part loads. Thus, making sure that all boxes listed on the inventory are packed and delivered at your new address. We hope you allow us the opportunity to resolve your missing box. Unfortunately, logistics were unable to organise a box collection for you. During the month of your request, we were at full capacity and collection would have resulted in delays to deliveries. We hope that you accept our sincere apologies. We wish you all the best in your new home. Yours sincerely, F&N.
Update to reply: Upon review of your above comments. I have further looked into your shipment and I have had all the inventory’s and warehouse unloading report sheets double checked by are warehouse manager and with all the processes we follow when receiving effects into are warehouse from an overseas agent I am 100% confided all items that were received were delivered . Therefore that is why we directed you back to the company that collected your effects and your insurance (reply written by Philip).
Great service from start to finish.
20 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Mr Lamb
Thank you for taking the time in writing us a review. We appreciate your feedback. We would like to wish you all the best in your new property. Yours sincerely, F&N.
Service excellence exemplified!
19 november 2018
Review zonder uitnodiging
Overall a reasonable service provided
Overall a reasonable service provided, a couple of issues but nothing that couldn't be solved
19 november 2018
Review zonder uitnodiging
F&N EuroGroup Partner
Representatives met at the Expo were informative, friendly and professional.
15 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer.
Thank you for taking the time in writing us a review of your experience. We are very pleased with your feedback. We would like to wish you all the best in your new property. Yours sincerely, F&N EuroGroup Partner.
good experience - but with faults
Overall a good experience, but some damages were found as we unloaded. This was caused by transfer of furniture from one lorry to another at the depot. This caused damage to some items of furniture. This was reported at the time, but we didn't hear anything further - hence the reduction in score.
Another point was lost as the first lorry failed to arrive on time due to breakdown. This issue was made good with a additional second lorry and extra staff, but this caused some stress and concern.
14 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Mark.
We appreciate the time taken in writing us your review. We apologise that your removals experience weren't as professional as we promised. We reassure you that we haven't stopped having the utmost care for our customers' belongings, even over the last 35 years. We, unfortunately, did not receive any information regarding any damages until your feedback. We hope that you allow us the opportunity to resolve any issues or damages that did occur. We would like to wish you all the best in your new home. Yours sincerely, F&N (Reply written by Philip).
Good service.
Great service - the removal men were exceptionally helpful and caring towards handling our items.
14 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear J.P.
Thank you for taking the time in writing us a review. We hope that over the last 35 years within removals we have continually improved our service, making sure that customers feel that they are in professional hands and are reassured that if any issues do arise within your removals, we will help in any way possible. We wish you all the best in your new home. Yours sincerely, F&N EuroGroup Partner.
Multiple breakages in several boxes
Multiple breakages in several boxes, including pictures, glassware and a TV. Report met by indifference.
14 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear GH
We apologise that your items were not delivered to your property as collected. We have since passed on your information to our international partners who collected your belongings, with an effort to identify the issue. We help all our customers within the claims process, adhering to the BAR terms and conditions. We would like to send you our sincere apologies and hope you allow us an opportunity to make it right. Further, reassuring you that we don't make mistakes twice. We would like to wish you all the best in your new home. Please don't hesitate to contact us if we can help in any way. Yours sincerely, F&N (Reply written by Philip).
You have charged me for being over…
You have charged me for being over capacity when the container was less that 2/3 full and therefore under my limit.
14 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Mr Hackney.
Unfortunately, we are not involved in your volume allowance. Your volume allowance is supplied to us by your provider. Within your removals, we were only in control of packing and delivering your belongings safely and securely. We apologise for any confusion that you may have experienced. We hope that from your feedback that you were happy with our part of the service. If we can help in any other way, please don't hesitate to contact us. We will be more than happy to help. We would like to wish you all the best in your new home. Yours sincerely, F&N EuroGroup Partner.
Move went very well
Move went very well. Timings were as predicted, staff worked hard and where very courteous. Worked around what we needed. Items were packed well and move with care.
14 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Mr. Parker
Thank you for taking the time in writing us a review. We are very pleased that your move went very well. When or if you decide to move again, please don't hesitate to contact us. We will be happy to help you move. Yours sincerely, F&N EuroGroup Partner.
Not recommended.
The office team and the admin was poor. The actual crew were very good. Cannot recommend them due to the poor admin.
13 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Mr & Mrs Barber.
We appreciate the feedback of your experience and the time taken to write a review. For us to reassure you that this will not happen again are you able to let us know what part of the admin process was not to your satisfaction? We pride ourselves in offering a first class service and appreciate that there is always room for improvement. We look forward to hearing more from your experience and wish you all the best in your new property. Yours sincerely, F&N EuroGroup Partner.
Very good service
Very good service. Very hard working and nice team of guys. Fast and reliable team.
13 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer.
We are very glad that your removals were up to your standards. We have since passed on your positive message to the crews. Thank you for writing us a review. The team would like to wish you all the best in your new home. Yours sincerely, F&N EuroGroup Partner.
Not too bad
Not too bad but the guy who came first to check what we had in the house miss lead us on the amount of stuff we can take he told us our fridge and dinner cannot go it’s end up going we had space for lot of stuff to go and he told us half of the house won’t go so we didn’t pack anything the removals day was stressful and draining and the pre marchout guy told us we got to be quick because he got to reach on time for football he didn’t take his time
13 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer.
Firstly we want to apologise that your removals was not stress-free. Due to your contractual requirements supplied by your provider, we are limited in the volume of goods that we can take. However, we try very hard to take all your belongings. Therefore, on the day of the removals we give all customers the opportunity to use up all of their allowances if space is still available after inventorying. This can, however, make the process more stressful than normal. We can only apologise if the crews made this process more difficult, by acting unprofessional. All our staff uphold the most respect for all customers, further assuring customers that they are in good hands and will be well looked after. F&N would like to wish you all the best in your new home. Yours sincerely, F&N EuroGroup Partner.
Very good all round quick helpful and…
Very good all round quick helpful and took really good care of my belongings thank you
13 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer.
Thank you for taking the time in writing us a review. We hope that over the last 35 years within removals we have continually improved our service, making sure that customers feel that they are in professional hands and are reassured that we will answer any concerns or queries. We wish you all the best in your new property. Yours sincerely, F&N EuroGroup Partner.
Overall good service
Overall good service, recommend to friend.
13 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer.
We appreciate the time taken in writing us a review. If you would offer us how we could achieve the final star next time, we would be very grateful. We take all feedback on board and we believe that talking to our past customers is the best way to improve our service and provide a better complete removal service for our next customer. We wish you all the best in your new property. Yours sincerely, F&N EuroGroup Partner.
Awful!
Awful!! I could go on for weeks but thoroughly unprofessional apart from the guys that actually did the packing and unloading who were amazing and were very used to saying sorry on behalf of the company!
13 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer.
We very much appreciate your feedback. As we gain knowledge and further understanding of where we didn't meet your satisfaction within your removals, we are able to review the necessary improvements needed to make sure all customers are happy with our service. However, within your special case, we were not involved at the start. Therefore, we hope that with your feedback we can work with you to direct your concern to the correct party. Regarding your delivery, we are very happy that we were able to exceed your expectations. We have since passed on your appraisal to the crew that were involved. The crew and team would like to wish you all the best in your new home. Yours sincerely, F&N EuroGroup Partner.
Overseas pack move was outstanding and…
Overseas pack move was outstanding and delivered with no damages or problems. However the consignment from storage was delivered by an inexperienced team and multiple damages and breakages were sustained.
13 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer.
Since receiving your feedback we have reviewed with our crews the issues that occurred on your delivery. We apologise that our crew were unable to reassure you that you were in professional hands. This is achieved through the training process and guidance that all crews must take before handling any personal belongings. Additionally, this is the first time that we have been made aware of such feedback, and are making every precaution to prevent it from happening again. Further, recognising that mistakes can happen. We hope that we can help in any way possible within the claims process, with an effort to resolve any damages to your belongings. We are glad that the overseas packing and delivery was up to your satisfaction. The team would like to wish you all the best in your new home. Yours sincerely, F&N EuroGroup Partner.
Good move
Courteous and friendly service. Some issues with staff not turning up as planned on day 1. Fortunately, as we had boxes from a previous move, we had packed some rooms in advance. No damage or breakages so overall a good level of service. No team to mention but Sammy did a great job from start to finish, thanks.
13 november 2018
Review zonder uitnodiging
Antwoord van FN Worldwide Removals
Dear Customer.
Unfortunately, on that day, we had to be reactive to uncontrollable events. Which, resulted in a delay of crews arriving at your property. We are aware that we did arrive on the day scheduled, however, the crew that arrived on day 1 only had limited resources. We hope that we managed to correct the issue and reassure you that you were in professional hands.
The crews that helped with your move have received your praise, and wish you all the best in your new home. Yours sincerely, F&N EuroGroup Partner.
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