Focus Furnishing Reviews 

155
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Update: 2 days later than originally planned Kojo and his colleague delivered an amazing 8kg washing machine. Once Kojo made contact he kept in constant contact amd ensured that I was updated with eve... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have used Focus Furnishings several times over the past 18 months or so to fit carpet or provide goods to our residents and have to say that they really are fabulous. They are kind, friendly, effi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I just wanted to pass on my thanks & appreciation to the 2 delivery guys & also the call handler is helping to advise as best as possible around the time of delivery. The 2 delivery guys were a real c... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing service! Engineer that came to help with my washing machine and oven was so so helpful! And incredibly polite! After having such a bad experience with other company’s and loosing trust, focus... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel
  2. ook in
  3. Gasingenieur
  4. Jaloezieënwinkel
  5. Reparatieservice voor huishoudapparatuur
  6. Vloerenlegger
  7. Vloerenwinkel

Geschreven door het bedrijf

Focus Furnishing is a nationwide provider of furnishing and property services, proudly supporting the social housing and private rental sectors since 1988. With over 35 years of experience, we specialise in fast, reliable turn-key solutions that include furniture, flooring, appliances, window coverings, and property maintenance. We are trusted by housing associations, landlords, and developers across the UK, and are known for our same-day delivery on contract items, Crib 5-compliant products, and end-to-end service. Our teams are DBS checked and trained in safeguarding, and we operate with full accreditation including ISO 9001, ISO 14001, Gas Safe, Constructionline and SafeContractor. Committed to sustainability and community impact, we recycle old items, support charities through Focus Favour Days, and uphold the London Living Wage. Whether it is a void turnaround, key worker housing, or student accommodation, we make properties move-in ready with care, speed, and professionalism.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

155 reviews

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4,5

Alle reviews

(155)

25 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

⭐️⭐️⭐️⭐️⭐️ Highly Recommended!

⭐️⭐️⭐️⭐️⭐️ Highly Recommended!

We couldn’t be happier with the refurbishment work carried out by Focus Furnishing on our new building. From start to finish, they were efficient, reliable, and incredibly professional. The team worked quickly and meticulously, ensuring every detail was completed to the highest standard.

One of the most impressive aspects of their service was their problem-solving approach—any unexpected issues that arose during the project were identified and resolved swiftly, without delays or compromise on quality. Their communication throughout was excellent, keeping us informed every step of the way.

If you’re looking for a skilled, trustworthy, and responsive team for your refurbishment project, we highly recommend Focus Furnishing. Their commitment to excellence and customer satisfaction truly sets them apart!

Thank you again for transforming our space—we are absolutely thrilled with the results!

10 januari 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Beware! Faulty repairs and unresponsive!

Focus Furnishing were subcontracted by Curry's care plan to repair my washer dryer. It took very long before they did, they replaced the heating element in the dryer on a Friday, but on Saturday it already broke down again. Since then, they have not been responding to phone calls, I only managed to speak to the reception desk who for nearly two weeks have been telling me that someone would call me back urgently, but nobody ever did. Basically, they denied to correct a faulty repair and there seems to be no redress, no working complaint procedure, no response since the first appointment. Beware! (job number 715-14-145196-D

13 januari 2025
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Thank you for taking the time to share your experience. We’re very sorry to hear that our service fell short of both your and our expectations, particularly regarding the repair of your washer dryer and the subsequent communication issues. We fully understand how frustrating it must be to face issues shortly after a repair.

Please note that, although we act as an agent on behalf of major retailers like Currys, if our engineer has reported the appliance as being left in good working order, we are unfortunately unable to reopen the job until we receive a recall request from the warranty provider. Until advised to attend again but the retailer, it is essentially out of our hands.

That said, we take customer concerns extremely seriously and sincerely regret any inconvenience caused. We want to investigate this matter further and work towards a satisfactory resolution. At your earliest convenience, please contact our customer service team on 0208 452 9997 or email us at customercare@focusfurnishing.co.uk, quoting your job number. We appreciate your patience and look forward to sorting this out for you.

Kind regards,
Focus Furnishing

Beoordeeld met 4 van de 5 sterren

Oven repair

The problem with the oven was fixed; then the oven door was not put back correctly but was fixed shortly after. The company’s Director of Business Operations monitored the job and ensured it was completed to my satisfaction.

16 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great work all

Great work all. I was astonished that so near Xmas that Focus actually completed the clearout of the three homes and then refurnished them to my spec. Unusual to see a company actually surpass expectations these days! Much appreciated.

10 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank you great service

I booked a move for 2 days and another job for items removed from my garden. The drivers were amazing, they completed the move and came back for the old items in the evening. Damien was very helpful on the day and a pleasure to deal with.

20 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful company my cooker caught fire…

Awful company my cooker caught fire and they said they would fix it I’ve been waiting 3 months now had no contact from them every time I called them they told me they were waiting on the spare parts ridiculous I’d stay clear of this company

2 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Utterly useless

Utterly useless, call them up with a problem and they pass the buck, their management team don't know how to talk to people, what hope is there for the rest of the team, they have taken the hob top from my cooker, albiet probably by mistake however I've been on the phone to them for 2 weeks now with no sign as to when the problem will be resolved! Avoid if you can!!!

1 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely thrilled with the new…

Absolutely thrilled with the new carpet! From start to finish, the entire experience was fantastic. The team was professional, knowledgeable, and incredibly helpful in guiding us through the selection process. They took the time to understand our needs and preferences, ensuring we found the perfect carpet for our home.
The installation itself was seamless. The fitters arrived on time, were courteous and efficient, and the finished result is flawless. The new carpet has completely transformed the look and feel of our living spaces, and we couldn't be happier. We would highly recommend this company to anyone looking for a top-quality carpet installation experience!

2 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I've been a customer of Focus…

I've been a customer of Focus Furnishing for several years, and I can't speak highly enough about their exceptional service and top-notch products. From the very beginning, they've been my go-to for all my furnishing needs. As a private landlord, it's crucial for me to work with a reliable and efficient company, and Focus Furnishing never disappoints.

Their range of furniture is of excellent quality, competitively priced, and they always manage to strike the perfect balance between affordability and high standards. The fact that they're GAS SAFE registered gives me great peace of mind when it comes to appliance installations. The staff are professional, knowledgeable, and always go the extra mile to ensure everything runs smoothly.

The convenience of their online shop is fantastic too—quick, easy to navigate, and packed with all the essentials. I highly recommend Focus Furnishing to any landlord or housing association looking for a hassle-free, quality solution for their furnishing needs!

10 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thank You Focus Furnishing

I had a great experience with Focus Furnishing. Their team was very professional, answered all my questions and completed the job quickly and to a high standard. Will definitely recommend to family and friends.

6 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have had a great experience working…

I have had a great experience working with focus Furnishing for many years. The communication is very good. I was extremely pleased when a new washing machine was installed at one of the services within a short space of time. I was happy with the service and so were the residents thanks.

30 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very Professional and friendly service

Very Professional and friendly service. Would definitely use them again.

15 augustus 2024
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Thank you so much, Anthony! We're glad to hear you had a great experience with our service. We look forward to helping you again in the future!

Beoordeeld met 5 van de 5 sterren

Had a really good experience with Focus…

Had a really good experience with Focus Furnishing while doing up my property. They provided and fitted the carpets, white goods and soft furnishings. The lads were all very helpful and friendly would definitely use them again. Will happily recommend to all.

1 juli 2024
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Thank you, Kesang, for your kind words! We're thrilled that you had a positive experience with us. It's great to know our team was helpful and friendly. We'd be happy to assist you with any future projects.

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service. Gave me exactly what I was looking for. All questions and queries were dealt with in a timely and professional manner. Highly recommended.

15 augustus 2024
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Thank you, Chris! We’re delighted to hear that you had an amazing experience with our service. It's great to know we met your expectations and handled everything professionally. We appreciate your recommendation!

Beoordeeld met 1 van de 5 sterren

Trash

Worst curtains company I have ever dealt with , they never turn up on time , 5 appointments & the job still not finished , sometimes they keep you waiting for 8 hours and at the last minute they messaged you " sorry, your curtains are not ready so you need to email the office to arrange another appointment " , then you start wondering why they sent me a text message at 9am saying " your curtains have been dispatched to be fitted today between 9am & 4pm !!!??? . they will never answer your phone calls , all you get from them is the standard emails .
once they have your money they will make your blood pressure go sky high bcz they never keep their promises . Stay away from " focus furnishings ltd. This review is about focus furnishings based in 715 north circular London NW2 7AH .

22 juli 2024
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Dear Francisco Martinet,

Thank you for taking the time to share your feedback. We have no records of any orders under your name in our system. Additionally,

If by any chance this review pertains to an order placed with us, we would like to resolve any issues immediately. Please send your order details to our customer care team at customercare@focusfurnishing.co.uk, and we'll do our best to assist you.

We take customer satisfaction very seriously, and if this review is indeed about our company, we would appreciate the opportunity to make things right.

Kind regards,
The Focus Furnishing Team

Beoordeeld met 5 van de 5 sterren

Impeccable work men

I rarely leave reviews but this set of people got me, I was completely impressed by the professionalism to work, and will work with them again and again.

Harlesden

20 juli 2024
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Hi Jacqueline,

Thank you so much for your kind words! We’re thrilled to hear that you were impressed by the professionalism of our team. It means the world to us to know that we met your expectations, and we look forward to working with you again in the future.

Best regards,
The Focus Furnishing Team

Beoordeeld met 5 van de 5 sterren

Amazing service!

Amazing service! I have been using Focus for over 10 years and have never been disappointed. David is amazing, very professional, knowledgeable and always goes over and above! The team are great, they provide a top quality service and products are of a high standard.

12 juli 2024
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Hi Ms. Ally,
Thank you for your loyalty over the past 10 years! We're delighted to hear that you've consistently had a positive experience with David and the rest of our team. Your satisfaction with our service and products means the world to us. If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to continuing to provide you with excellent service for many years to come.

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