Focus Furnishing Reviews 

155
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

Update: 2 days later than originally planned Kojo and his colleague delivered an amazing 8kg washing machine. Once Kojo made contact he kept in constant contact amd ensured that I was updated with eve... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have used Focus Furnishings several times over the past 18 months or so to fit carpet or provide goods to our residents and have to say that they really are fabulous. They are kind, friendly, effi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I just wanted to pass on my thanks & appreciation to the 2 delivery guys & also the call handler is helping to advise as best as possible around the time of delivery. The 2 delivery guys were a real c... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing service! Engineer that came to help with my washing machine and oven was so so helpful! And incredibly polite! After having such a bad experience with other company’s and loosing trust, focus... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel
  2. ook in
  3. Gasingenieur
  4. Jaloezieënwinkel
  5. Reparatieservice voor huishoudapparatuur
  6. Vloerenlegger
  7. Vloerenwinkel

Geschreven door het bedrijf

Focus Furnishing is a nationwide provider of furnishing and property services, proudly supporting the social housing and private rental sectors since 1988. With over 35 years of experience, we specialise in fast, reliable turn-key solutions that include furniture, flooring, appliances, window coverings, and property maintenance. We are trusted by housing associations, landlords, and developers across the UK, and are known for our same-day delivery on contract items, Crib 5-compliant products, and end-to-end service. Our teams are DBS checked and trained in safeguarding, and we operate with full accreditation including ISO 9001, ISO 14001, Gas Safe, Constructionline and SafeContractor. Committed to sustainability and community impact, we recycle old items, support charities through Focus Favour Days, and uphold the London Living Wage. Whether it is a void turnaround, key worker housing, or student accommodation, we make properties move-in ready with care, speed, and professionalism.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

155 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(155)

25 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Focus on speed dial

The level of service offered and provided is impeccable. The team are always available when required and very efficient, I have been using Focus for 6 Years and there have been no disappointments.
The products from furnishing to appliances have been at great quality and there timeline to supply and fit and the workmanship on property repairs, redecorations no complaints.

Focus are a great asset to our service and can always be relied on the staff are helpful and continually offer a great services.

Thank you Focus for support and commitment

7 oktober 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Blinds

Its the second time I've brought my Venetian Blinds from here! Measured so well, fit perfectly and installed quickly too. Always look so fresh and lovely in my home!

24 september 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well done for improving our home

I would recommend Focus Furnishings for the quality of their carpet and the professional carpet fitting done by their team. It was effective and efficient and done within the agreed timing. I am 9 months pregnant with young children and I feel appreciated that the active communication between myself and the customer service teams. They have listened to me and made minimum disruption to our family life during the work. Thank you 😊

8 april 2019
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Helfpul workers onsite second time.

My viny not adhered to the floor properly when the work was done October 20th 2018. I was unable to hover They have since (3 months later), adhered it better as well as provided aftercare advice, which is appreciated. My reason for the 3 star is then ammending it and being helpful onsite,but as a company, I wish Focus Furnishing would be a bit more thorough from the beginning. I really do think that when the work was done initially , the workers rushed.

22 januari 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 stars are not enough

5 stars are not enough! #TeamFocus #OneOfAkind

Focus not only take care of the businesses they work on behalf but also the people that live within their homes.

You are outstanding at what you do and business will be sure to continue to flow your way as you never let me down!

THANK YOU!

5 november 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

6 stars

Focus a great name for the company and this what they do. I constantly have to order furniture and they are my first point of contact all the time. The admin staff are great and respond to your e-mails very quickly and have good product knowledge. They deliver quickly giving time slots which is really helpful and the drivers can call when their e,g 30 mins away. The delivery guys are very friendly, helpful and remove all the packaging, and set up the furniture.
I think they should have 6 stars.

27 juni 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5* Service

Great service, would highly recommend

8 mei 2018
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Thanks for the feedback we will continue to provide a high level of customer service! Its great to hear you would recommend us!

Beoordeeld met 5 van de 5 sterren

Repaired my cooker

Repaired my cooker, they fixed it first time and the engineer went above and beyond. Thank you. Will be using again. :)

1 mei 2018
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

You are welcome thank you for the review, we always try our best to please our customers and leave them completely satisfied.

Beoordeeld met 5 van de 5 sterren

I would highly recommend Focus…

I would highly recommend Focus Furnishing. Excellent renovation and professional. There is a vast array of services on offer and the work completed exceeded my expectations and left me impressed and satisfied!

1 mei 2018
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Thank you for the feedback we take pride in all works carried out by Focus.

Beoordeeld met 3 van de 5 sterren

I'm really not happy with their…

I'm really not happy with their service. I've called about 4/5 times to get my oven repaired. The first time no one informed me that they were waiting on parts I was just told it's done. The oven still not fixed. Had an appointment Monday and I was in and up all day, got no call and no one came. Was told to reschedule without a reason as to why the engineer didn't come. Ridiculous.

Update 29/04/18
Had an appointment booked for the Monday or Tuesday, took yet ANOTHER day off work to be called saying that the part needed was 'thrown away' and we have to reschedule which is ridiculous! They came Friday and ended up only doing 1 job and not fixing the main problem which I've called over 6 times about!

Update 01/05/18
Have contacted and sorted it on their end in regards to the next step. Been an up and down but finally getting it resolved . Thanks

11 april 2018
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

This order was for an intermittent fault with the cooker oven. This is key as when we went out there, it is not guaranteed that the fault would be acting up so we might not be able to ascertain where the fault is and therefore what parts would be required to fix it.

1st visit: was to ascertain what parts were required.

2nd visit: we went to replace the parts however the screws to remove the top of the cooker were greased up/threaded so our engineer could not remove them to get to the oven thermocouple which needed to be replaced. To remove the cooker top we would have to drill into the old one. So we would have to replace the cooker top when replacing other parts.

3rd visit: this had to be cancelled as the cooker top which our engineer sourced got thrown away by mistake as it looked like scrap/ rubbish.

4th visit: we sourced a new cooker top so our engineer drilled into the old one, removed it, replaced the part, and left it in good working order. This should have resolved the issue.

As this was an intermittent fault, like I said previously, it is difficult to determine the parts causing the fault.

We have gone above and beyond our usual call of duty to get this sorted and most other companies would have refused the Job this is simply not in our companies nature to refuse jobs.

We feel this review is a unfair reflection of our company, you can see from our other reviews that this review is not reflective of our business. We have over 300,000 satisfied customers over 30 years of business.

UPDATE:

We have complained to the supplier of the cooker and have arranged for an uplift of the old cooker and for a new cooker to be supplied, we have supplied the customer with an uplift number. We believe we have amended this situation for the customer and the customer should be completely satisfied.

---> Customer has updated the review to 3 stars <---

Considering we have gone above our requirements as a company to get the customer a new cooker we still believe 3 stars is not a true reflection of the service provided, the customer had an intermittent fault with the cooker and will be receiving a new cooker from the supplier, we only supplied the engineers, we didn't supply the cooker and fought on her behalf to get a new one from the warranty company. I'm not sure if there is anything else we could have done to completely satisfy the customer.

Beoordeeld met 5 van de 5 sterren

Professional company + Great Guys

Professional company. Great guys, very helpful. All the installation and delivery was done within time and people were so helpful they took the sofa 3 storey high all by themselves.

8 oktober 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I would recommend

I cannot fault the excellent service and prompt delivery from Focus Furnishing. Throughout the many years I have purchased from them I have not once had a problem. Always on time and consistently good products.

11 mei 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best company I had so far..

These guys did my moving yesterday and couldn't have been more helpful and friendly. There was a lot of stairs on both places and they powered through it like it was nothing. They helped me protecting delicate items like my mirror and monitor. Furniture was carefully moved around and arrived in perfect condition. This was the 16th time I moved in London and I wish I knew them sooner. Very good service indeed, totally recommend!

15 april 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love Focus Furnishing!

Really great personable company, the guys were very punctual, friendly and helped me with everything. A lovely company. Focus Furnishing is the company to move with! I will reccomend to all my friends and family.

22 maart 2017
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Service & Products

Great service, good and wide variety of products will continue using.

22 maart 2017
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Thank you for the review we will continue to offer a high level of service to our customers

Beoordeeld met 5 van de 5 sterren

Great

Fantastic company, great turnaround times and speedy responses to all requests.

22 maart 2017
Review zonder uitnodiging
Logo Focus Furnishing

Antwoord van Focus Furnishing

Thank you for the review we will continue to offer a high level of service to our customers

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