Representative was great, frustrating with how long the item took to be in stock, but that is not on the rep. 25 dollar “thank you” gift card doesn’t really get me anything from the website…
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve been using this companies products since April of 2025 and I’ve been impressed by the company. Started with the carta 2 and used it where I needed to used the warranty. Very satisfied with the cu... Toon meer
Purchased an item during Black Friday that said it would ship within 5 days. Was told after Black Friday (when all competitor deals were over) that they have a delay in shipment. I’ve had to reach out... Toon meer
This little mf is best bang for ya buck not overpriced like puff co in my opinion it’s better than puffco and this little thing rolls some smoke frr
Dylan fv thanks a lot thanks u guys a…
Dylan fv thanks a lot thanks u guys a lot already on 20 dabs
29 oktober 2025
Review zonder uitnodiging
Quick and great customer service!
2 september 2025
Review zonder uitnodiging
Customer Service solid
Customer Service solid, Product Solid what else can you ask for! 12/10
27 augustus 2025
Review zonder uitnodiging
Anthony was help ful quick and handle…
Anthony was help ful quick and handle my case quick and professionally very happy thanks
21 augustus 2025
Review zonder uitnodiging
Focus team was very attentive and…
Focus team was very attentive and accommodating in resolving my issue. In an era where customer service seems to have taken a backseat sometimes, this was a refreshing experience. You guys earned a customer for life
11 augustus 2025
Review zonder uitnodiging
The Focus V legends
Focus v is a god-send company that makes awesome products for the best prices on the market. The Focus V team is filled with kind and generous people who love the community almost as much as I love fat dabs. I can’t wait to see what the FOCUS family pushes out in the coming year, I’m truly excited to see what’s to come.
8 augustus 2025
Review zonder uitnodiging
Dylan and then Tony -- AWESOME!
Dylan and then Tony, were absolutely the best customer service reps ever. They actually listened to me. At first they thought it was the base of the unit, but I knew it couldn't be because we have two of the units here and I tried the base from the other unit that worked, and it failed on mine. So when I told them that, they heard what I was saying. Just awesome
5 augustus 2025
Review zonder uitnodiging
Wonderful communication and respectful…
Wonderful communication and respectful staff. Responded fast and answered my questions.
5 augustus 2025
Review zonder uitnodiging
Customer service was amazing
Customer service was amazing! I had an issue with my device and Tony in customer service replied to me right away. He helped me through my warranty request and consistently replied in a timely fashion. He made the process very easy and stress free. I own both the Focus V Carta 2 and Aegis and both products are amazing! FocusV is definitely the way to go!
5 augustus 2025
Review zonder uitnodiging
My carta stopped reconnecting with my…
My carta stopped reconnecting with my coil I reach out to Anthony and sent it in they shipped me a new one. When it went to the wrong address I reached back out to anthony.and he had a new one shipped to me again
5 augustus 2025
Review zonder uitnodiging
Tony DiBartolo and Focus V are the…
Tony DiBartolo and Focus V are the best! I misplaced my rubber stopper for my Carta V 2. I was planning on purchasing another but they were not for sale on the site. I reached out and got in touch with Tony. He sent me a new stopper at no cost to me at all. It was such a wonderful experience and he was on top of everything! I will always recommend your products and of course top marks for service. I love my Carta V 2 and I love Focus V. Thank you all so much, customer for life!
29 juli 2025
Review zonder uitnodiging
Have you tried it yet? You should.
Wonderful products with a wonderful team that listens! If you have issues, customer support is top tier quality. Worth the cost if you don’t want to waste your dabs on lower quality rigs!
4 augustus 2025
Review zonder uitnodiging
Quick responses and a full replacement…
Quick responses and a full replacement of my damaged product!
31 juli 2025
Review zonder uitnodiging
Very quick and helpful
Very quick, polite and helpful customer service. It was through email but was very quick and my issue was resolved right away
23 juli 2025
Review zonder uitnodiging
Dylan made my experience very smooth…
Dylan made my experience very smooth and easy. Super grateful 🙏🙏
28 juli 2025
Review zonder uitnodiging
Replacement Part
I broke a piece of my rig that wasn’t covered under warranty but they were accommodating and gave me a discount to replace it. They were responsive and kind.
28 juli 2025
Review zonder uitnodiging
Dylan was great and handling things…
Dylan was great and handling things professionally
21 juli 2025
Review zonder uitnodiging
Great experience with focus v customer service
Great and helpful customer service. Couldn't ask for more. Will definitely be returning as a customer.
23 juli 2025
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.