Foilux Reviews 

494
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Stephanie, artist, creator, proprietor, is lovely to deal with. Thoughtfuly, reaching out to see if I would like to include a note as my order was a gift! My 3rd order, beautifully finished and pac... Toon meer

Beoordeeld met 5 van de 5 sterren

My foil art turned out amazing!! It's so intricate, and every little detail appeared perfectly. I emailed Steph shortly after ordering it because I had selected the wrong colour, she replied quickly a... Toon meer

Beoordeeld met 4 van de 5 sterren

Surprise flight ticket I just got mine in the main for my sisters birthday and I’m so so impressed with it. It came with fast delivery within 3-4 days and it’s just as expected on the picture. T... Toon meer

Beoordeeld met 5 van de 5 sterren

My scratch card voucher arrived within the time specified and was exceptional quality. Delivery deadlines were straight forward and clear when purchasing. Very good value for money given the qual... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel

Geschreven door het bedrijf

We pride ourselves on producing high quality foiled prints and tickets, uniquely designed and crafted using a hand-foiled technique.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

494 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,8

Alle reviews

(494)

37 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The product was amazing just as…

The product was amazing just as advertised and the quality of the paper was really good. The buyer was very considerate and made it exactly how I wanted it. I will definitely be using again and recommending to family and friends such a lovely way of giving a gift thank you

16 januari 2025
Beoordeeld met 5 van de 5 sterren

Absolutely amazing I have ordered a few…

Absolutely amazing I have ordered a few time and Foilux never fails to impress. Customer service A* product A* customer service A*. Absolutely phenomenal. Thank you for making my events a special one to remember x

14 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Most heart Warming and Unique

I have used foilux a number of times and the communication and design have been spot on. The end product is second to none such a personal touch. The company is fantastic service is perfect and the product produced has put smiles on many faces I will continue to use foilux as I have previously. Thank you very much
for a pleasant service and exceptional product

14 januari 2025
Beoordeeld met 5 van de 5 sterren

WORTHY OF 10 STARS

What can I say . . But AMAZING!!
From my initial contact for advice to ordering and then receiving was first class. The attention to detail on the tickets I ordered honestly blew me away and I will 1 million % be ordering again,
Thank You So Much

27 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Updated review.

Beware when ordering, they will cancel your order with no notice if you question communication or delivery. I had three 'nice' list scratch cards ordered for my granddaughters for Christmas eve, because I placed a review on TP after trying to make contact twice re checking delivery, my order was cancelled and I was accused of bullying. There is no excuse for a business to do this.

Update response to the below: there is no excuse for a business to cancel an order so clpse the christmas without a conversation or explanation - in your email to me you stated you had cancelled my order due to my TP review after not responding to my messages - as you said I explained i had been scammed and was recovering from a serious illness, so I had to rely on online shopping this year - you cancelled my order before I had any opportunity to explain - i think on your part, a knee kerk reaction and not thought out at all as you state below.

16 december 2024
Review zonder uitnodiging
Logo Foilux

Antwoord van Foilux

I’m sorry to see this updated review and would like to clarify a few points. You emailed on Thursday, and I responded at 10am on Monday morning after seeing your follow up. For a small business during the busiest shopping period, this is not an unreasonable response time.

Your order was on schedule to be dispatched within the agreed timescales. In your email, you mentioned concerns about being “scammed” online three times this Christmas, which may have added to your worries.

I made the difficult decision to cancel your order after receiving your messages and review, as the tone felt unfair and accusatory. This is the first time I have ever had to do so, and it was not a decision I took lightly.

It’s disappointing to receive this review when I was working to fulfill your order as planned. I always strive to provide excellent service and clear communication.

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing! Beautifully done and seller goes out of their way to make it more personable. Also arrived in promptly timing. Would definitely recommend and order again!

16 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Definitely recommend

Such a great company! I asked if mine could be posted asap and she made sure to do that for me. Would definitely recommend and the design was perfect

16 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products by great owner

An excellent product by an excellent business. Timelines and expectations are made clear when ordering - it’s on the customer to do a bit of reading comprehension!

I am extremely happy with my order from this small business and will definitely use again. The owner is genuine, the products are top quality.

1 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely beautiful!

Been ordering for a few years now and everything I’ve had has just been beautiful! If there is any issues, they are dealt with so quickly (even though any problems have been very very minor!). You can tell they are done with passion and care and I won’t use anybody else for any foil gifts or tickets. One of my fave small businesses!❤️

18 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality

Great quality. Item arrived within specified timeframe. Can’t wait to give my little girls their tickets on Xmas day.
Highly recommend.

6 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5* every time

Having had several orders from Foliux now I can comfortably highly recommend to anyone wanting a personal touch to an experience / ticket gift. The service is always top notch and the end product is unique and high quality. Communication on orders has always been clear and delivery has always been within the advertised timescales. Thank you for great service and a really lovely product!

16 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent quality small business

I have made many orders with Foilux over the last few years. Every ticket I’ve ordered has been perfect, all information as I wanted it and packaged lovely, even with larger orders. I always ensure to check current delivery timescales and have never had a problem, prompt delivery. When I’ve contacted with a query response was professional and helpful. Would recommend and look forward to ordering again.

16 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought some experience gifts for my…

Bought some experience gifts for my daughters, they are BEAUTIFUL! They have pictures of the animals on them, they even have been approved by Father Christmas. They came within the stated delivery time (it is Christmas so is obviously a busy time!) Have been following foilux a long time on Instagram and so pleased I have finally been able to order from them. Would highly recommend!

6 december 2024
Review zonder uitnodiging

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