Stephanie, artist, creator, proprietor, is lovely to deal with. Thoughtfuly, reaching out to see if I would like to include a note as my order was a gift! My 3rd order, beautifully finished and pac... Toon meer
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Lees wat reviewers zeggen
My foil art turned out amazing!! It's so intricate, and every little detail appeared perfectly. I emailed Steph shortly after ordering it because I had selected the wrong colour, she replied quickly a... Toon meer
Surprise flight ticket I just got mine in the main for my sisters birthday and I’m so so impressed with it. It came with fast delivery within 3-4 days and it’s just as expected on the picture. T... Toon meer
My scratch card voucher arrived within the time specified and was exceptional quality. Delivery deadlines were straight forward and clear when purchasing. Very good value for money given the qual... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We pride ourselves on producing high quality foiled prints and tickets, uniquely designed and crafted using a hand-foiled technique.
Contactgegevens
Unit 12, Fusion @ Magna, S60 1FE, Rotherham, Verenigd Koninkrijk
- sales@foilux.com
- foilux.com
4,8
Uitstekend
494 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service products are…
Great customer service products are amazing can't wait for kids to see them at Christmas 100% recommend 😀
4 oktober 2024
Excellent service absolutely loved the…
Excellent service absolutely loved the Coldplay ticket to surprise my daughter at Christmas thank you so much. ☺️
2 oktober 2024
Amazing quality and customer service
Steph has been amazing in responding and meeting my requestings. Outstanding quality and customer service.
27 september 2024
Steph was absolutely incredible, products were stunning
Steph was absolutely incredible, she created a ticket plus 8 itineraries for my sister's Hen Do in Milan.
I sent her over some details and she created the most stunning products and she was able to send them over to me very quickly. She was very polite, very kind and friendly and the products were honestly incredible, brilliant quality. Would 100% recommend her products to anyone.
Thank you Steph!!!
20 september 2024
Review zonder uitnodiging
Absolutely love it
Absolutely love it!
This is honestly the best product!
The lady that makes them will message you if she needs the tickets came within a few days!
They look lovely!
So exited to give them to the kids at Christmas
Thank you so much!!
10 september 2024
Highly recommended
Good communication when I accidentally placed a duplicate order. Item received and was a lovely addition to a pending special trip. Would highly recommend and I will be sure to use the service again.
4 september 2024
very good servise!!!
2 september 2024
Great website and easy to use
Great website and easy to use. Quick delivery. Quality of the product is fantastic. Communication is top notch
9 augustus 2024
Beautiful product
Beautiful product, quick delivery and amazing service. Will definitely buy from here again.
14 augustus 2024
Fantastic Service
So easy to order and Steph went above and beyond to help me with what I was looking for. Can't fault anything. The finished product was absolutely stunning and it will make a perfect gift. Would recommend to anyone.
30 juli 2024
Great product customer service was…
Great product customer service was second to non I will order again in the future thank you
16 juli 2024
Excellent!
Friendly and fast from ordering to receiving! The most perfect attention to detail too.
3 juni 2024
Placed an order with 24hr tracked…
Placed an order with 24hr tracked delivery. They said this was on its way on the 19th of June but did not provide a tracking number it is now 24th of June and still not received this. This was a gift for my partners 30th which was on the 22nd so you can understand ed my disappointment. To further add to this I have emailed multiple times with no reply and also messaged multiple times on Instagram again no reply. This had left me with no other option than to leave this review. Very poor customer service won't be ordering again.
19 juni 2024
Antwoord van Foilux
Hi Nathan,
I'm really sorry to hear about your experience with your recent order. I understand how disappointing this must have been, especially since it was a gift for your partner's 30th birthday.
I made a mistake and sent your order via 1st Class instead of Tracked24. I completely overlooked the shipping upgrade, and I’m really sorry about that. I've put new systems in place to make sure this doesn't happen again.
Although 1st class should have still arrived on time, it seems there was a slight error in the shipping address entered at checkout, which might have caused the delay.
As a small business, I always aim to communicate well with my customers. Unfortunately, your Instagram messages and DMs were sent over the weekend when I don't monitor them. I picked up your emails on Monday and responded right away, issuing a full refund.
I'm truly sorry that you felt our customer service wasn't good enough. I really appreciate your feedback and will work hard to improve. I hope you'll consider giving us another chance in the future.
Steph
Super happy
Bought for my hubby after seeing page on tik tok! Was not disappointed it looks amazing and prompt delivery would order
Again.
7 juni 2024
Great service
Beautiful made. Such a amazing way of telling her where we are going for her 18th birthday. Customers service was so quick to respond and sort out my problem. Highly recommended
4 juni 2024
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