I just received 3 pairs of small/medium AlpacaCloud® Crew Socks. The material feels nice enough, but they are too tight around my ankles. If they had a streamlined process to return items for credit... Toon meer
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Lees wat reviewers zeggen
I bought the Navy sweatshirt for the Alberta winter (I'm also a cold weather whimp) I got this last winter and love it. Came on the website to grab another one and I'm surprised about the low reviews
Long waiting time before delivery. They also shop from outside Europe and before you can receive your order count min an extra charge of 60% of which they do not inform you when you order. In that asp... Toon meer
Quite comfortable socks and nice colour. Size wise quite small for L/XL. As others have noted no wide toe box, actually narrower than some "normal" socks I own. Dispatch time quite lengthy but was ex... Toon meer
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It's quickly become my favorite shirt
It's quickly become my favorite shirt. especially when chilly out! Keeps me nice and warm and easy to care for too!
They are SCAM!
Months ago, i ordered 2 hats and they gave me a Legend Magazine as a gift (it was automatically included).
I received this order 1 month later, without the Legend Magazine (ok, who cares about it) + 20EUR fine for customs.
Then, today, after almost 3 month, i found a charge of 25EUR for my subscription to the Legend Magazine!!!!
I think this website is a completely scam!
I had to call my credit card customer service for blocking my card into their website.
I also tried to log in an i didn't find at all my PAYMENT SETTING! I never save my card into any website, i am very scrupulous. I don't know why they have been able to do it.
Stay AWAY from them!!
Ordered a hoodie and sweatpants of the…
Ordered a hoodie and sweatpants of the same colour my first problem is they suggest sizing up which is completely wrong it was way too big almost impossible to talk to customer service I finally got an address to send it back to I had to pay for shipping they scam you buy always having a “discount” which is the real price of what they want they only do that so you can’t get a refund
Nice products. Admin needs improvement.
Second time of ordering a heavy Alpaca Cloud hoodie and joggers, as son was so happy with his.
Paid by Apple Pay. No confirmation email though.
Emailed them and got a reply, quite quickly, with a tracking link, that didn’t work.
Items arrived a few days after that.
Both items are very comfortable and warm. I particularly like that the labels just pull off.
An amazing sweatshirt
An amazing sweatshirt. It was delivered to me shortly after I ordered it.
Would rate zero if I could
Would rate zero if I could. Received the bracelet on 9/3 filled it with my parents ashes on 9/7 realized the braclet was gone because the magnets don’t stick. Now I am out of a bracelet as well as my parents ashes. Luckily I have buyer’s protection from my cc company. Reached out to legend with no response.
I ordered on 8/30 it is now 9/8
I ordered on 8/30 it is now 9/8. My package hasn’t been shipped, but I’ve been sent a review to fill out.
The site says same day shipping not at at true
The site says same day shipping. My product shipped days later. I think 4. Why say this if you can’t do it?
Paying $12 to have a hoodie shipped from NY to CA that take 2 weeks to get to the recipient?
Product may be fine. I don’t know I still have not received my product. Garbage.
Avoid this company
Delivery is fine they sent me a small hoodie I ordered XL and it's almost impossible to send for a return , l just recommend all to avoid this company
Son unos estafadores
Son unos estafadores. Han pasado 3 meses desde que hice mi pedido. Me he puesto en contacto con ellos mas de 6 veces. En dos de ellas pedí información del pedido, y las otras 4 son intentos de un reembolso, pero no hay manera, de ninguna forma me quieren devolver mi dinero, siempre contestan que me enviarán el pedido pero será otra de sus mentiras.
cute products, but delivery is a joke
I ordered a hoodie and paid extra for fast shipping, yet it took almost two weeks and they still charged me for customs. Quality’s okay, but shipping and fees? Not worth the hassle!!
They won’t allow returns for refunds! Scam!
They won’t allow returns for refunds! The customer service is terrible and takes days to respond (if they respond at all). Do not buy from this vendor!!!! It is a scam!
Communication with your customers about…
Communication with your customers about delivery and extra costs should go by personal email. Not via AI bots. Also, accepting money for items on the website that are not available is unfair. There is really a lot missing within your organization to deal with customers like this. Shame on you.
charged me for expedited shipping at…
charged me for expedited shipping at 16.99 for a small stuffed animal - should have been 2-4 days. Now I am informed it will be at least 12 days. Has not been delivered and no mention of refunding my shipping charge. would not use again.
Hohe Versandkosten im Wert von 10€ und…
Hohe Versandkosten im Wert von 10€ und bei Zustellung des Pakets erneute 10,31€ Zollgebühren. Qualität der Kuscheltiere sehr minderwertig und Form sehr deformiert auf Grund der schlechten Verpackung. Alles in allem war das meine erste und letzte Bestellung.
A non transparent and dishonest company
This company is pumping out false adverticing about their products, claiming the use of warm and soft alpaca wool. They even compare it with cashmere wool...
When recieving the hoodie, it only shows to contain 20% wool on the inside layer of the double layer fabric. All in all It's barely 10% alpaca wool.
The rest is 40% polyamide, some tencel and cotton - nothing they show in their ads on social media.
This is just false marketing at a very high price, fooling the customers with highlightening the use of pure alpaca wool.
I will go far until I get my money back. That is just principle to me.
Avoid Ordering From This Company
Avoid Ordering From This Company – Extremely Unreliable Service!
I placed an order on July 12th for a shirt and caps, and after more than 40 days, my package is still “in transit.” Tracking shows it stuck at customs, yet the company keeps repeating the same response: “There is nothing we can do.”
When I requested a refund, they told me to refuse delivery and send the package back. This advice is meaningless, because the main issue is that the order has never been delivered in the first place. Effectively, they are refusing to take responsibility.
As a consumer, it is important to know that according to international consumer protection principles (such as the right to timely delivery, the right to receive goods as described, and the right to a refund when goods are not delivered), the company is legally obligated to either deliver the order within a reasonable timeframe or issue a full refund. Passing the responsibility onto the customer is unacceptable and misleading.
I will be filing an official complaint with the relevant consumer protection authorities and payment provider to recover my money. No customer should have to go through this frustrating experience.
This is not just poor service – it is disgraceful business practice.
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