Fónfix Reviews 364

Such awful service I booked my phone into be same day repaired took my payment I travelled over an hour to store then to wait around at reception for 20 mins until someone arrived from out back . They explained my phone wouldn’t be fixed until tomorrow. Then another man came out and said that they don’t have iPhones backs as apple don’t give them and it would be over a week, I explained why allow me to book in my phone he said it was too expensive to change on website and they are closing down next month and no longer doing apple. It’s unacceptable they willingly took my €206 and will now have to wait up to 10 days for refund. I left my number for owner or manager to call and to my suprise no call. I would avoid and not waste your time. I was very frustrated as staff couldn’t answer my questions and felt like they were lying as one contradicted the other. They were clearly under staffed as it was mentioned by one staff member so that’s why they didn’t fix my phone.

Adam was fantastic! He was extremely helpful and knew exactly what needed to be done. I dropped off my phone for a replacement on Friday, and by Monday it was ready for pickup. I’m truly impressed with the speed and quality of the service at Fónfix.

Incredible service - so helpful and efficient . Adam Morton was particularly impressive.
Will be recommending to everyone

Timely, efficient and great customer service.
I had visited a few apple retailers before to see about my repair and the customer service was terrible. They just weren’t interested in dealing with me. But Adam at Fonfix sorted it in no time.

I visited Fonfix Sandyford for the first time with an issue charging my brand new Samsung. Adam was fantastic! He saw me as a drop in, checked everything throughly and explained the process clearly. He explained i would need the port replaced and as it was Friday evening, he asked to make sure I'd be ok for the weekend. I dropped my phone off to him on Monday morning and he couldn't have been more helpful and professional. Adam put my mind as ease by explaining what would happen very clearly and made every accommodation to make sure I would be able to collect the phone around my working schedule. I received texts throughout the day and he called me to make sure I knew the phone was ready for collection. I could see Adam had several customers and was busy, yet he had a way of making you feel like you are the only customer that day. Highly recommend.

Phone wasn't came in waited a couple hours phone works perfectly fine highly recommend to anyone with any phone problems

Had to bring my phone down for what I thought was charging port repair/replacement i was greeted by Adam who immediately checked my phone and now repair/ replacement needed all he had to do was clean out the charging port I had already paid for repair but as none needed he said he would organise a refund, I can only say about Adam he was very helpful and professional and an absolute pleasure to deal with, tks Adam review by Dave Harrington

Adam, the guy at the reception, was very responsive and very helpful. Ten out of ten

Adam was a great help, made the process very easy and fast. Couldn't of been happier with the whole repair

5 🌟 customer service from Adam from dropping off and explaining the issue with my daughters phone, being kept up to date with regular updates along the way, through to collecting my daughters phone, looking branding new and working perfectly.

Adam was brilliant, explained the process for repairing my phone. Dropped in at 8.30am and was fixed by 2.30pm. Amazing service.

Sent phone to be checked. Was sorted and back with week. Very efficient.

iPhone 11 Battery replacement.

Adam! Energetic, Agile and Intelligent Guy.

Thank you for the instant and timely resolution with my device.

Had an iPhone 15 screen repair through apple support.
Great service, all steps clearly communicated and Adam at the front desk was a great help.
Price came in at 100 cheaper than other retailers on the apple support app.

I had a great experience with Fónfix. They diagnosed and repaired my phone quickly, and Adam at the front desk was very friendly and knowledgeable. Everything was explained clearly. My phone looks and works like new again highly recommended!

Adam was outstanding. He is a model of what customer service should be but which is so often lacking. Peter

I can’t commend Adam (who is the prime point of contact for Fonfix in Sandyford) highly enough for exceptional customer service. Dealing with stressed customers whose mobile phones aren’t working can’t be easy. But Adam is calm, thorough and reassuring and has a great communications style, calling customers by their first name and offering help them tips to get them back up and running. I would heartily recommend Fonfix and particularly Adam

Excellent Service. Great communication with ongoing updates. Adam was fantastic to deal with.
⭐⭐⭐⭐⭐

I had a great experience with Fonfix when I needed urgent help with my new iPhone. Adam was incredibly friendly and comforting—exactly what I needed since I was quite frustrated and worried about my phone. He got my phone repaired in a very short time, and his calm, reassuring attitude made a big difference. Many thanks to him and the team at Fonfix for their fast and professional service!

I can’t say enough about the help I got when I called into get my phone fixed customer service and speed I was given was second to none. Can’t recommend enough. Also have to mention Adam thanks mate you really helped me out top customer service. Regards Ray. Ballybrack.