delivered with a damaged work bench. contacted customer service , no quibbles , i sent a couple of photos of the transit damage. they sent out a new work bench that arrived the next day. easy to put t... Toon meer
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Lees wat reviewers zeggen
Great little machine. Easy start, produces fine chips and leaves do not clog the machine up when chipping leafy branches. I have not tried just leaves. I did read some reviews that the blades were sof... Toon meer
Absolutely superb customer service. I connected with real human people instead of andafone or robotic services. Order was placed and paid for. Before I knew it the order had been delivered to us an... Toon meer
My log splitter stated leaking oil when not in use Contacted tech help and recieved fantastic help From all tech staff great to have a customer service dept that listens and reacts fast Many thank... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Forest Master Ltd is a UK based company that expertly design, manufacture and sell award-winning forestry machinery equipment and tools, such as log splitters, wood chippers, sawhorses, workbenches and an extensive range of spare parts and accessories. We make it possible to turn the laborious splitting of the pile of logs that would normally take you hours upon hours, into a fun stress relieving past-time. for you to heat your home with natural resources. That’s not all, we also provide next day delivery* on all of our products, at no extra cost. We’re committed to providing exceptional customer service to all of our customers, all of the time. Our experts are always on hand to help you with any problems or questions you may have.
Contactgegevens
Forest Master Ltd, Industry Road, Heaton, NE6 5XB, Newcastle upon Tyne, Verenigd Koninkrijk
- 0191 265 5000
- info@forest-master.com
- forest-master.com
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just what i needed and quick
great machine ,great service
I had researched this company and…
I had researched this company and chipper on line and was expecting good things - i have not been disappointed - a really excellent product and company with super fast delivery!
This review is not about a product but the service
This review is not about a product, but the service they provide.
If you are outside of the UK dont touch this company. They have absolutely no idea about shipping procedures to other countries and do not care to inform themselves before they ship anything. In our case after we got told they ship world wide and take care of everything,we ordered and paid. They shipped the product (a shredder in our case) to Hungary. Soon we found out that this is not possible unless you have an official importer's ID number which we naturally did not have. We even filled out the Customs forms, but without the ID number the goods could not be cleared and got returned to Forest Master UK. After even accusing us that this was all our fault and we did not cooperate, although we did even more than one would need to and filled out Customs forms and send them forward and backwards they told us that the cost for shipping will be deducted from our refund. This is simply outrageous and proofs that this company (we dealt with Adam Bowey) provides absolutely terrible customer service. If we were told about the import procedures before we ordered we would have never ordered. All they needed to do was asking FedEx about the rules or mades themselves knowledgeable before blindly shipping something to another country. Now we are some 80 Euros lighter and they don't even admit that they stuffed up. They even went as far as telling us that the refund can take up to 10 Days due to being international.... I am speechless. They received my money within minutes (credit card) so does it work in reverse. What a heap of bullshit and excuses. So my advice is to stay well clear of this company and don't even think about buying or ordering anything if you are not in the UK.
Very professional
Very professional, very helpful and very quick
Towar zgodny z opisem i dobrej jakości.
Towar zgodny z opisem i dobrej jakości - sprawdza się przy pracach ogrodowych. Przydałoby się dorobienie rączki transportowej u góry oraz pełny zakres regulacji pochyłu przy zmianie z mulczera na rębak, jest nieco ograniczony. Mimo drobnych utrudnień z odprawą celną w moim kraju, sprzedawca pomógł skutecznie rozwiązać problem i przesyłka dotarła.
Hat alles super geklappt
Hat alles super geklappt, Ware ist Super gut verarbeitet, kann ich nur weiterempfehlen 👍
Exceptional service
I must say that the service was exceptional. Very quick, I was happy with the price and the socket worked perfectly.
Very fast delivery and very good parts
Very fast delivery and very good parts, very professional.
kindling / log splitter
kindling / log splitter - quick delivery and quiclkly put on to a log - ready for the next kindling making session !
Excellent customer service
Excellent customer service! Item arrived missing a part, one phone call, all sorted now, missing part dispatched for next day delivery!!
The support was fast and perfect.
Excellent Service
Excellent, ordered new blades for the chipper. Delivered the next day. Outstanding service.
Swift service and as advertised.
Great Service. Great Machine.
Bought my FM6DD after much research.
It did everything it claimed, but then after about 3 hours running it ran lumpy and wouldn't start.
I checked all vital signs and found there was no spark.
I call the Fiorest Master Tech support and spoke to very helpful Joseph Jordan. He posted me a new plug which arrive the next morning.
New plug in, started first time and now runs like a dream.
Great Service. Great Machine.
Shredder not up to the job.
Electric powered shredder was not up to the job. The product is excellent but the feed so awkward and too small that you have to cut all of the side branches off to get it to work. The exit chute is so low that you have to shovel the shreddings up off the ground. The power cable is too short and it failed after about three hours use and will not reset.
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