Foundation Education Reviews 

i spoke with staff Nicole on the phone and she was amazing! she stayed on the line and was incredibly kind and paintent with me while i looked for documents and uploaded things. she was extremely helpful and friendly and has helped me upload 2 assesments in the last ten minuetes. overall my experience with submitting work content was made so much easier and simpler by having her assistance over the phone. thankyou Nicole!

She is very helpful and give me clear information

Marc was really helpful today with my proof of enrolment request. Great Service! Thank you so much

Excellent support from Marc.

Review text:
I had a great experience with Foundation Education support today. Marc was very helpful, professional, and kind throughout our chat. He understood my concern about my final placement logbook assessment, explained everything clearly, and kindly arranged priority marking for my final unit so I can complete my Certificate III in Individual Support. Thank you, Marc, for your excellent customer service and support. Highly appreciated!

Nhat has excellent student services expertise, she ensured that she clearly explained how the process works and was very understanding of my circumstances. I was very stressed but she put my mind at ease at the end of the call and put an appropriate solution in place.
She was amazing.

Marc was really helpful and delight to chat with and super quick to respond, he has very kindly forwarded my query to the correct faculty. Thanks Marc! :)

Nhat was very helpful

CRIS was super helpful and addressed all my queries - i was very much satisfied with her responses and she solved the issue i raised concern about. Thankyou Cris

Quick response is great.

The foundation education team are wonderful, whenever I required assistance regarding my course I had a kind and understanding teacher that explained things without making me feel dumb or stupid, we always had a laugh during my coaching calls.
Overall a lovely experience

My query was settled asap. The staff ate really helpful.

Thank you
Theodora Kila

Quick and easy, the chat responses and assistance very good.

CAYE made my experience quick and efficient while being very friendly

Nicole in Faculty was excellent. Great orientation - highly recommend.

Just when I was at the verge of giving up my studies due to unfortunate events, talking to Francis was a breath of fresh air. He explained to me the options that best suits my current situation and I couldn't be grateful enough for his informative yet comforting advise. That's what student services should be.

Thank you, Francis!

Samuel from foundation education was prompt and very helpful with my questions.

Samuel was amazing in customer support, and was really helpful and supportive in helping me complete my assessment.

Samuel from Student support responded fast.

The flexibility that you are able to do it anywhere and anytime that suits you. The team is easy to talk to and helpful. However, couples pictures in assessment is not clear and hard to see to answer the questions.

I was needing to complete a school based education certificate to relocate internationally and secure a job at a school in Thailand. After reading many different websites I decided to go with foundation education due to how easy and straightforward the course was going to be. I needed something with no practical work included due to working full-time and only wanting online assessments and foundation education seemed to fit that perfectly.

Shortly after successfully enrolling, I jumped onto my student portal to take a look at the online assessments and majority of them required all video footage and role play in a real work environment, this was NOT at all what I read and I was very angry that Nearly all of them were practical. Soon after, Thailand changed all there requirements resulting in this certificate to be a waste of time. I requested to terminate the course because I didn’t even start it yet and it wasn’t necessary anymore, but due to just being outside the cooling off period, I was not able to quit the course and still required to pay the remainder 12 months direct debt which equaled to $4500 from my memory.

I understand when you sign up to something you agree to a contract, but I believe proper reason for terminating should defintely be considered and you should be allowed too within reason. I also didn’t appreciate being mislead with the what the course was about and felt I was completely fooled. I also think it’s very strange that you can’t pay extra money to it with your online banking, your needing to call everytime to make additional payments and majority of the time you can never get a hold of them.