Fountain installed our water softer very quickly after. payment and its working very well. I would not be without this important piece of machinery it saves a lot of money in the long run. That yo we... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’m really late with this review. My block salt softener was stuck in regeneration mode. With the help of YouTube I managed to identify the problem, it needed a new shuttle valve. Found Fountain... Toon meer
Bedrijf heeft geantwoord
Very happy with Fountain and the Harvey Crown, having purchased and fitted one 14 years ago in my previous house. So when fitted softener needed replacing after 10 years went back for another Crown.... Toon meer
Bedrijf heeft geantwoord
We inherited a water softener when we bought our house. It had been purchased from Fountain Softeners around 8 years earlier. When we had a fault I called them up for advice and James was brilliant. S... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Wateronthardingsapparatuur leverancier
- Waterfilterleverancier
- Waterzuiveringsbedrijf
- Waterzuiveringsapparatuur leverancier
Geschreven door het bedrijf
For over 60 years, our independent, family-run business has been a trusted supplier of high-quality water softeners, water softener salt, kitchen filter taps, and water filtration systems for homes and businesses across the UK and worldwide. We also provide all the necessary plumbing fittings for installing or relocating a water softener. Experience the benefits of soft water—less cleaning, reduced detergent use, softer skin and hair, and no more stubborn limescale on your surfaces. Plus, your appliances, including dishwashers, washing machines, and boilers, will run more efficiently. As an established online retailer, we understand that choosing the right water softener is an important decision. That’s why we offer expert, impartial advice to help you find the best solution to fit your needs and budget. Trust us to provide quality products, excellent service, and reliable support every step of the way.
Contactgegevens
Unit 6, The Yard, Guildford Rd, Bucks Green, Rudgwick, RH12 3JJ, Horsham, Verenigd Koninkrijk
- 01403 700794
- customerservice@fountainsofteners.co.uk
- fountainsofteners.co.uk
4,5
Uitstekend
235 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always promp & good communication
13 maart 2026
Antwoord van Fountain Softeners
Thank you leaving us this feedback.
Excellent after sales service
I had a few follow up questions after I bought a Coral 15l water softener, mainly around how to take care of the discharge. The after sales service was absolutely fantastic. Every question I asked was answered swiftly and precisely, and I had quite a few questions. Top marks!
25 juni 2026
Review zonder uitnodiging
Antwoord van Fountain Softeners
We are really pleased to hear that our after sales service has provided you with the support you needed. Thank you for taking the time to leave this feedback.
Antwoord van Fountain Softeners
Thank you for your feedback, we really appreciate it!
I always have my products brought right…
I always have my products brought right to my door and the blocks are more often than not in perfect condition.
13 mei 2026
Antwoord van Fountain Softeners
Thank you for taking the time to leave your feedback, we really appreciate it!
Good After-Sales Service
I have dealt with Fountain Softeners on-and-off over a period of eleven years, and I have always found their level of service to be very good. They are happy to give technical advice by phone or email, to supply spare parts and the service engineer that visited me went the extra mile to ensure my softener was set up just as I wanted it. I would recommend this company without reservation.
15 mei 2026
Review zonder uitnodiging
Antwoord van Fountain Softeners
We are constantly striving to provide our customers with excellent customer service that means they return year after year, so we are really pleased to receive your feedback. Thank you!
Ive been ordering from FS for sometime…
Ive been ordering from FS for sometime and I am always happy with their speed and diligence .
28 mei 2026
Antwoord van Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it!
Easy to use ordering process with…
Easy to use ordering process with tracking available.
Competitive pricing.
Goods arrived, well packaged, in timely fashion.
22 mei 2026
Antwoord van Fountain Softeners
We are constantly striving to provide excellent customer service, so we are really pleased to hear that your experience with us was positive. Thank you for taking the time to leave this feedback.
Very helpful staff and delivery driver.
20 mei 2026
Antwoord van Fountain Softeners
We are pleased to hear that your have had a good experience with our company and our staff. Thank you for taking the time to leave this feedback.
Antwoord van Fountain Softeners
Thank you for leaving your feedback, we really do appreciate it!
Everything went how it should.
Everything went how it should.
Easy to find and order what I required
Delivered when you said it would be
Thank you
18 mei 2026
Antwoord van Fountain Softeners
We are constantly striving to provide excellent customer service so we are very grateful to receive your feedback. Thank you.
Antwoord van Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Block salt ordered for my softener
I ordered block salt for my softener, and found some of the bags delivered in cardboard boxes were torn.
6 mei 2026
Antwoord van Fountain Softeners
Thank you for taking the time to leave this feedback. We are sorry to hear that some of the cardboard boxes have been torn in transit by the courier, but we trust that the salt was undamaged. If you have any continuing issues, please contact us directly.
Antwoord van Fountain Softeners
Thank you for taking the time to provide this feedback, we really do appreciate hearing about your experience with us.
Great product
Great product, great service, reasonably priced.
Delivered on schedule.
Thank you.
29 april 2026
Antwoord van Fountain Softeners
We are always looking to provide our customers with excellent customer service, so we are really pleased to receive your feedback. Thank you!
Reliable company
Great advice on the phone about replacing my current unit. Friendly installation engineer and a reasonable price.
27 april 2026
Review zonder uitnodiging
Antwoord van Fountain Softeners
Thank you for taking the time to leave this feedback, we are glad to hear that the installation went well.
Won't buy from nor get near they again
Won't buy from nor get near they again. Ordered a new softener on 22-Mar as replacement for an old one bought from them. Web site stated despatch within a few days. A week gone by and no delivery nor status update. Chased on web chat 3 times for delivery status update. Each time was promised an email update will follow but none ever received. Rang on 7-Apr to cancel order and was promised an email confirmation that never received. Rang again on 14-Apr to chase up on credit card refund. This time finally received an email confirming order cancelled and refund should be received by end of the week. Nothing appeared on credit card account and had to chase again today 23-Apr.
23 april 2026
Review zonder uitnodiging
Antwoord van Fountain Softeners
We are really sorry to hear that your experience with our company has not been positive. Whilst we always aim to get customer's orders to them within 3-5 working days, this is not always possible. Some of our water softeners are made to order by our suppliers, so we are reliant on them producing the softeners in a timely manner.
In relation to your refund, we apologise for the time this took to action, however we understand from our accounts team that this has now been resolved.
Excellent service from purchase to…
Excellent service from purchase to receipt of softener.
10 april 2026
Antwoord van Fountain Softeners
Thank you for taking the time to leave this feedback, we really do appreciate it.
Antwoord van Fountain Softeners
We are pleased to hear that you received excellent service from us, thank you for leaving the feedback.
Antwoord van Fountain Softeners
Thank you for taking the time to provide this feedback.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.