fraicheur.com Reviews 91

SCAM AVOID!!!

I would strongly advise avoiding this company.

I ordered a specific product (blue ice globes) and received a completely different colour. When I contacted the company, instead of resolving the issue, they claimed I had ordered a different version and provided a receipt with an incorrect date that does not match my original order confirmation.

Despite providing clear proof of what I ordered, they have refused to take responsibility or offer a replacement or refund.

This has been a very frustrating experience, especially as the items were purchased for my workplace and are now unusable due to being the wrong colour.

Poor customer service and lack of accountability. I would not recommend & they took over a month to arrive!

I should have read the reviews to save myself money and frustration. The company uses some highly dubious delivery company (Speedx) which, upon review, also has horrible customer stories. My shipment has been “en route” for a month now, inside the US. Clearly it has been lost but Fraicheur basically advised that’s not their problem. No refund, even though it is their choice to use the cheapest delivery service - not the customer’s.

I purchased what I needed from another company and it was promptly delivered by a reputable service.

Excellent quality products from the ice globes to the gua sha

Similar experience with other reviews on here. They added extra face masks to my order and charged me without my consent m neither could i review the order before they charged me. The face masks cost even more than the items i actually ordered, the ice globes. When i contact customer support they kept offering other options, instead of refunding/modifying the order. After having to repeat myself 2 times that i only want to cancel the face masks, they say it is no longer possible since the package is shipped. Now they only offer the option of returning the masks, but i have to pay for the (expensive) international shipping fee myself.

Update: I got my refund eventually, but it took 3 months

This company is complete scam until last week my order was supposedly to be delivered between 18-26th and i could track it until it reached Dubai. Today when i did the tracking there is a website issue and no information is available about my order. Please do not buy from this company and get scammed. I am going to write to my credit card provider to seek reimbursement of my money which was taken away by them.

Einwandfreie Abwicklung, tolle Produkte!

Update

Once I commented here, they reached out to me and reimbursed full cost. This all could have been avoided if they helped me when I approached them first time.

Their flawed website and customer service divert attention from the product itself (Ice Globes), which I really like.

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Last week, I wanted to buy Ice globes, which I did and I entered my credit card information. Then, somehow, they also took my money without my consent and sold me 4x of comfort sets, which I never wanted or planning on buying. Right away, I contacted their customer support to cancel 4x comfort sets and reimburse money. They came back with lame excuse that they could not help me because it was shipped already and now I have to send them back 4 massive boxes and they wont even cover the costs. This is unethical and unacceptable behaviour from the company. I will keep telling people about my horrible experience and to stay away from this company.

keine Retoure möglich, kein sofortiger Widerruf wird akzeptiert, ständig werden neue zwielichtige Offerten angeboten, um die Retoure zu erschweren, und am Ende muss man 17€ Retourekosten nach Litauen bezahlen für eine Ware, die einem unseriös aufgedrückt wurde, es ist unfassbar

This product is made of high quality, organic materials and is made to last. The shape of the ball and handle makes it easy and effective to glide around the face, eyes and cheeks. After much searching, I chose this product and I’m glad I did.

I was looking for face massagers and stumbled upon their website offering a huge 70% off on the ice globes. I should have closed their website right there. But I ordered 2. And then the nightmare began. They then proceed to bombard you with additional offers, the order process is now a 7-step process, each step a new offer e.g. comfort set, pink colored ones. Take note that under each additional offer, there’s a small print to click to not avail of the offer, but even though you do click on skip offer, the items still get charged to your card from the initial order. I ended up being fraudulently charged 4x comfort set, 4 x pink globes. As soon as I realized this, I immediately closed the browser and opened a new one to find Support. I wish I could say that at least support was good, but no, I was once again made several offers to try to change my mind about canceling my order. It was free gifts, and then a $72 discount. I made it clear I wanted a refund and then they said they would get in touch with me. They just emailed me now and said that they are unable to modify my order and that if I wanted to return it, I would need to pay for shipping cost. (But that the $72 discount is still on offer). I will of course return all items. I read another reviewer eventually got their refund. But this company’s practices I would say are still less than above board. I am now proceeding with lodging a complaint with the ACCC. Companies like this should not be able to operate in Australia.

Whilst I like this product the company Fraicheur won’t stop calling and harassing me to buy more products. They call all hours of the day and night even after I have continually asked them to stop. I regret ever purchasing these Ice Globes.

Ich kann nach dem neuesten Stand der Entwicklung der letzten beiden Wochen guten Gewissens sagen, daß das Unternehmen Fraîcheur sich in meinem Fall so was von hilfsbereit und großzügig verhalten hat, wie ich es niemals erwartet hätte. Ich bin ganz einfach beeindruckt und sage vielmals "Danke!" für das, was ich kulanterweise erstattet bekam, nachdem ich meinem Unmut über mangelhafte Stornierungsmöglichkeiten für versehentlich bestellte Artikel und eine für mich nicht nachvollziehbare Retourenhandhabung hier auf Trustpilot Luft gemacht hatte. Ich finde es absolut bemerkenswert, wie Fraîcheur mit meiner Kritik umgegangen ist und welche Konsequenzen das Unternehmen daraus offensichtlich gezogen hat. Dafür verdient es nicht nur 5, sondern eigentlich 100 Sterne!!!
Und jetzt möchte ich noch was zu der Qualität der beiden Produkte, die ich dort regulär bestellt hatte, sagen: Ich finde, die Ice globes lassen sich sehr gut im Gesicht anwenden, wenngleich erst mal ein kleiner Kälteschock auf der Haut entsteht, wenn man / frau sie direkt nach Entnahme aus dem Tiefkühlfach des Kühlschranks auf die Haut aufbringt. Aber nach diesem kleinen Schock fühlt sich die Haut nach der Behandlung sehr erfrischt und gut durchblutet an - ich mag dieses Gefühl! Und der Gua-Sha-Massagestein aus Rosenquarz ist abgesehen davon, daß er sich angenehm kühl und (dank seiner glatten Oberfläche) weich in der Hand anfühlt, ein super Tool, um die Lymphflüssigkeit im Gesicht in Bewegung zu bringen und abzutransportieren. Und außerdem sieht er auch einfach sehr schön aus! Bin mit beiden Artikeln sehr zufrieden und wende sie gerne an, sie verleihen ein Stück Wohlbefinden und das Gefühl, etwas Gutes für sich selbst getan zu haben.

Purchased the Fraicheur blue ice globes .. packed beautifully and a lovely product . Really helpful to reduce puffy/red skin around my eyes after wearing goggles during my swims 2/3 times a week .. refreshing and relaxing - makes me glow .. thank you

Sto usando ogni giorno le sfere e trovo la mia pelle più liscia e luminosa. Meno segnata dalle ombre delle occhiaie e riposata.

Fab product lovely packaging sturdy product

Easy to use website and ordering. Good discounts available. Honest reviews. Good quality product (I compared this product to many others and found this company to be providing good quality above others)

Very disappointed with my purchases. I found the ice globes large and cumbersome basically too large for the face. They are not effective but gimmicky. Not worth the money even with the discount, as there are much cheaper, better brands and more practical alternatives you can purchase elsewhere with a reputable company. Be aware that when you have to return the items back to Lithuania the cost is quite high for which you are not refunded. I ended up out of pocket by £16.00 just for the postage.

Update: when I returned the globes on 13.11.23 Fraicher charged me an extra £4.95 for their delivery to me. They are obviously an unprofessional company.

Stay away. You have been warned.

Fraicher market their items purporting to offer good deals with high reductions when in reality it is just a publicity stunt to boost their sales. They have a hard selling technique and do everything possible to discourage you from returning their products by penalising you financially for doing so.

I made an error ordering from this sham company and would urge you to not make the same mistake.

I have provided the invoice to show I am a genuine customer.

Only use this company if you want to be bombarded by phone calls!
Despite asking not to be contacted and to be removed from their database they still insist on calling from random numbers that get blocked after every call!
So much for GDPR.
The product isn’t brilliant either you can buy much cheaper elsewhere
UPDATE 13/11/23 if you complain about their product they still try to contact you by email offering a refund & a free gift so that you take your review down.
Just had a call from the US asking for my bank details- do they think that I’m stupid?
Scam company & disgusting service! Yet another number blocked!
17/11/23 and after being promised never to be contacted again - another call from an 0203 number- they are now being reported to the ICO!
Avoid like the plague!

Fast processing and shipping, and solid quality product. I experienced a little mishap by not receiving the email confirmation after placing my order but their customer service was quick and helpful. Their ice globes are so good for my skin, feel luxurious and are worth the time and money. Buy the original!

It was good overall