frasers.group Reviews 

Ordered a expensive perfume (over £100) for my wife from House of Fraser with Fraser Plus. When we received the parcel, there was no perfume inside apart from a plastic box/bag with Sport Direct label. It was ridiculous. Contacted customer service team of House of Fraser immediately, told me they would need to investigate and would reply me within 48 hours. And asked me to continue making payment in the Fraser plus to avoid affecting my credit score. After that I chased them four times and got same reply. After 2 weeks, they just replied that they believe the parcel was not empty during the delivery and closed the ticket. OMG, I never said that the parcel was empty. They just used £5 plastic box to swap my perfume. Then I contacted the Fraser plus to ask for help. They told me that they could do nothing for it and I have to continue paying. I would never use or recommend House of Fraser and Fraser Plus again. Rubbish services.

I've recently ordered from Studio and Get the Label,who are part of the Fraser group. On both occasions I've ordered items of clothing in size 18, but received half of the items in size 26. The error is that the cardboard label attached will say 18, but the label inside the garment will say 26. Why are they attaching the wrong paper labels to the clothes? It's frustrating as I've had to return two parcels now.

Customer service is appalling had faulty item returned to store and met with appalling attitude . Boycott this store from now on . Total disgrace

Wow, went on the outlet and toy reductions. Didn't expect to receive everything as 90 percent off much of it. Even though they are much more expensive if ordered now, I received everything (bit slow on processing) I'm so pleased, I nearly have Xmas done. I've ordered some home stuff now, such amazing outlet prices and shop sale prices.

Sent the wrong product for £5 postage then charged me another £5 to send back scamming b*****ds

Avoid! What a Joke of a company. Don't waste your time or money.
Received item described as Black, they are actually 3 shades of grey. Zero customer service. Online chat robot won't accepted my email address. Stuck with Sports directs Frasers group Rubbish. As you can see here on Trustpilot, they reply to nobody.

Shocking customer service.
Returned two items and only received a refund for one.
It takes them over a week to respond to each email and they have now refused to refund the other item and claimed I’m attempting to commit fraud.

STAY AWAY

Gotta give this one star as 0 isn't an option.
Sat on my order for 4 days, then told me most of it was out of stock.
I'm thinking that this is a scam to sit on your money for a few days and then refund you?
Won't be buying from these charlatans again.

Wast of time and money, absolute fake junk. Bought A set of Ralph Lauren towels. Towels were poorly packed, bag was ripped open towels looked like they had been used already very disappointing. I will never buy anything from Frasers again.

Ordered placed on the 8th September, missing items, no customer service, no refund, involved my bank.

I would give minus stars if possible ,
I purchased bedroom furniture about 4 - 5 weeks ago , the 4drawer chest of drawers came with the bases missing , so no bottoms , trying to contact customers service , is like pulling teeth , disgusting service , I have just sent my 4th email , each time enclosing a photo , I did get an email response a few days ago asking for my contact details , which I responded , but stil no actual contact

Don't shop online with House of Fraser. Awful customer service. If you have an issue with a product, they take up to 3 weeks to respond! Bought makeup and broke out with an allergic reaction, they came back 3 weeks later and said I should have tested it a store first! They don't have any stores in London! The worst customer service experience ever!

I finally got my refund. But honestly. It’s best to avoid. It’s not worth the stress

Just awful company with zero customer service and will never use again

I would never use this company again, have ordered 5 times from these greedy scammers and all orders were cancelled, they take YOUR money, earn the interest on YOUR money, cancel your order and then you have to wait for a refund! Be warned!

Terrible company to shop with. I ordered 2 pairs of identical trainers different sizes and returned the wrong size. Only been tried on inside. I received them back twice costing £10 in postage! Customer service non existent. Apparently they return if the goods aren't in perfect condition but these were! I now have a pair of trainers that won't fit anyone. Avoid shopping with this terrible company.

Would put 0 star if there was one. Ordered item for a birthday gift on 7 September, not arrived two weeks later.Difficult to find customer service contact details on their website -I'd go so far as to say hidden! Apparently order has been cancelled -but they didn't tell me.Agent also told me the onus is now on me to make sure that the payment has not been taken from my account and claim it back from my bank if it has.I will never shop with Frasers or House of Fraser again

Like the other reviews on I would love to give zero, purchased item never arrived can’t get my money back can’t contact them, please this company is illegal,

What a rubbish company and poor customer service with agents only interested in dismissing any complaints. I bought a pair of Solomon gortex walking boots which have recently started letting water in. Solomon have a 2 year warranty on manufacturing faults. I have had them since September 2023.
Contacted Customer Care and explained the problem. The agent said "Generally speaking, a manufacturing fault would become apparent within the first 3 month of use and that it's not unreasonable to assume, that your item has had fair use and the issue may not be a manufacturing fault but could be down to other factors, such as general wear and tear, among other things. At this time, it is down to you, the customer, to prove that the item has a manufacturing fault. We would advise that you have your item independently inspected by a reputable company.”
In effect he was saying that the warranty is only 3 months. The Salomon website clearly states they the are guaranteed against manufacture faults for 2 years. I included a photo showing that the boots had no damage.
He clearly wasn't interested. He finished by saying " It appears that the item you’ve reported does not fall under our faulty goods category. Our policy covers items that are defective due to manufacturing errors. However, in this instance, the issue seems to be unrelated to a manufacturing defect."

I contacted Salomon directly and they honoured the warranty and gave me £140 towards a new pair of boots. Salomon is a 5* company.

Ordered furniture. The first delivery date came and went. The second date apparently there was an incident with the van and now they don’t recognise the tracking number. Awful service and unable to get a number to speak to anyone