frasers.group Reviews 

What a joke. I placed an order, one item being completely faulty, cannot believe it was sent out like it. Trying to return it is a joke. You cannot speak to anyone or contact them via the website. It says contact customer service but you just spend 20 minutes going around in circles. Never ever again will I give them my custom. No wonder they have all closed down. Worst customer experience iv had for a very long time. Avoid at all costs

Order still not arrived 2wks later . But took payment straight away. Appalling service cannot speak to anyone only on web chat who said it had been delivered. When I asked delivered where to , no answer . Asked for refund but said no so iv been billed £60 and got no trainers.

Avoid at all costs, I didn’t receive my order and didn’t realise I had to continue paying as I was waiting for a refund. Furthermore I needed to update contact details to get alert for payments, their app doesn’t allow you to do this. A missed payment has now been sent to credit agency and significantly affected credit score.

Im honestly shocked at my recent experience with the customer service (if you would even call it that). I have ordered two items from Flannels and they were supposed to be delivered by DPD. The driver said that they could not deliver the parcel and sent it to a DPD drop off location and I picked it up then. When I opened the parcel I found that only one of the two items I have ordered was in the package. So, I contacted customer service and then was told that they have done all the necessary checks and that the item was sent and that they are 'satisfied' with these checks and have rejected my claim.

I then called them again to explain that the order was missing an item. I took picture of the package and explained that this is not right and extremely disappointing and frustrating. I have actual evidence that I did not receive the item I have PAID FOR. Their only response is that they know this is frustrating, however, they are not changing their minds! The language of the emails I have received is appalling and I am genuinely shocked by their lack of care. Specially that I have photo evidence of the fact that I have not received a complete order.

I am honestly so shocked at the level of negligence and the fact that they do not care at all about customers. They told me to contact a 'third parts' if I want to - what the hell?? Really??

I dont know if I should be more insulted by the fact that they are basically calling me a liar and saying that they have shipped the goods - deal with it, or if I should be more angry about the fact that they are not doing anything about it and that they are satisfied by their 'so called' checks.

I have purchased several things from this store over the years, so they can see that Im a loyal customer. However, not any more. This will be the last time I ever deal with this scam of a store. One would think that with an actual store that sells high end products they would have the basic knowledge of understanding anything about dealing with loyal customers ad trying to resolve issues. However, sadly, they are absolutely rubbish at it and they do not care about customer retention or satisfaction. I will do by absolute best to make sure that I share my experience on ALL social media so that people can avoid being as disappointed as I am.

I have not seen anything worse than this company. I paid in installments and paid the entire amount, and they still call me asking me to pay the amount. I called them and sent emails with copies of all payments from the bank attached, and they still ask me to pay the amount and put my name on the blacklist.

Waiting 2 weeks on items and then says returned to sender, sent my refund but deducted shipping.
I did not receive anything so why do they not refund my shipping cost, unbelievable.

I strongly advise anyone considering using Frasers Plus credit to pay for their order to avoid it at all costs. I encountered an issue with my address on the order and had to cancel. While the agent assisted with the cancellation promptly, the process of having the credit refunded back to my Frasers Plus account has been an incredibly frustrating experience. The customer service agents don't seem to fully understand my requests, and I've been bounced back and forth between Sports Direct and Frasers Plus customer service teams, with each one claiming that I need to speak to the other team to resolve the issue. I was informed that it could take up to 7 days for the refund to appear in my account, but in some cases, it could take as long as 28 days. This means I could be forced to pay for an order I cancelled and never received, just to avoid damaging my credit. This is completely unacceptable, and I will never shop with them again.

It’s a huge waste of your money to buy something from this company.
Do not do it!!!!
Lessoned learned on my part!

Ordered a pair of trainers on the 17th March took my money then cancelled on the 19th saying now out of stock please wait 2 to 5 days for refund it’s now the 3rd April still not refunded absolutely awful service

Useless company
Do not respond to support tickets
Payment collection fails (at their end) and they then charge you for the mistake!!
Avoid!

Absolute joke of a company all these reviews I'm reading are exactly what's happened to me placed an order on sun 23 mar next morning they cancelled as the pick up point didn't take delivery any more but confused by that.....as I know they do....anyway said I will get full refund in 2 to 5 days still waiting on day 8 .....must have gone on their robot web chat 10 / 15 times just fobbing me off.....one of them said it's been paid and my bank is at fault....taking it further till i get paid........

Rude, arrogant and do not care about customers thoughts or feelings - just want your money and then turn their back when you have something to say - avoid shopping with this company at all costs - go elsewhere.

Absolute hopeless customer service. This company clearly does not care about reviews or public perception. No such thing as customer satisfaction nor service. As good as stole £170 from me.

Terrible customer service, placed an order, money swiftly taken from my account. 1 hour later I recieved an email stating my item is out of stock and I will have to wait 7 days for my money back.
Explained in an email that it was for a birthday present and I couldn’t wait 7 days for a refund as I need the money to purchase my child’s present seeing as they couldn’t fulfill the order.
Somebody named Andiswa replied saying, sorry can’t help you.

Do not be mistaken for thinking Frasers is anything like House of Fraser. Complete opposite to be honest. The sale prices lure you in looking like great bargains against original price, but the quality of the items are so poor , you would never pay anywhere near so called original price . Material is flimsy , thin and cheap looking. Three piece set turned up with two bits missing. Spent hour of my life trying to explain to an AI bot before being passed to a virtual customer service chat . Offered full refund as item were no longer in stock but then only received £9 when item was £12 ??? Had bought disney outfits for trip later this year but wouldn't put my grandchildren in any of it as looks cheap and like its been worn and washed a hundred times .Total disappointed and will never use them again.

I ordered a cardigan and it fit like it was made by Omar, yknow Omar the tent maker. Their offer was a 30% credit or I can ship it back to China on my dime. I would not shop here again for that reason.

Purchased a leather jacket when it arrived it was plastic. tags cut off contacted Edward Fraser they offered me 50% refund do not waste your money absolute garbage clothing can't believe they are still in business

Shirts came and had no labels on them. Looks like they were cut off. Nothing like the pictures show. This is a scam. Material is so thin. No instructions on how to wash the item.

The worse shop ever, I paid cash for a jacket, it was bit small for my husband, i returned back and asked for my money back and they said No, will give you a credit, staff not nice, and actually there is non of them, you can wait hours for a pair of shoes. I will never buy anything from this shop.

********(((NEVER ORDER FROM FRASERS THE CUSTOMER SERVICE IS DIABOLICLE ))))**********
####--- I ORDERED ITEMS IN THE SALE TO PUT AWAY FOR NEXT CHRISTMAS AND ALL THE BOXES ARE DAMAGED AND WONT REFUND########## i have been trying to get a refund since 12th Jan