frasers.group Reviews 

My order never arrived. HOF supposedly carried out an investigation with Fastway Couriers who stated that it was delivered and signature obtained according to the limited tracking I received.
I have requested several times a copy of my signature and the GPS mapping of the delivery. HOF have basically told me, it's not their problem and case closed.....
Have I got news for you....
I would advise anyone who considers to purchase on line with this company to AVOID AVOID AVOID.
Their staff need educational courses on customer service and politeness. I have received better communication and Customer Service from Shein so that says a lot. If they think I am. going to let them away with an order for €230 not received, they have another thing coming.
This store was once a 5 star rated store and now it's barely 1 star....

Awful service, accidentally used the wrong email when I ordered and the customer service team advised they can’t amend it. Still waiting for a refund for an item returned and showing that they have. Customer service just advise there are issues but won’t say what and end the live chat without thoroughly explaining the problem. I imagine any correspondence has been sent to an incorrect email address. I’m not sure where the customer service team are based but suspect their English isn’t great hence why there is no phone number. I have now raised an issue with my credit card company for them to sort in the hope someone from a uk office will end up dealing with it and get the issue resolved. If any of you aren’t happy waiting for refunds or items etc just complain to your bank as the more people that do the more these people won’t get away with it.

Just don’t bother

Avoid at all costs!!
Have ordered shoes for a Christmas present and they are laughably faulty and they wont pay for a free return or free postage on a replacement.
Cannot speak to a human. Emails disappear into the ether and feels like one in a million shot that will get connected to a human on chat. Do yourself a favour and buy elsewhere even if more expensive.

I purchased Nike trainers from Sports Direct and they took 3 weeks to arrive which I didn’t complain about but I had bought them for my son’s birthday and when he opened them we had UK size 10 rather than UK size 11, as the size advertised was American sizes! I contacted Sports Direct by email a number of times and got no response so I went on the live chat for customer assistance and, after 3 attempts at that, they finally agreed to send me a returns label as I was 2 days outside the 28 day return rule. They emailed me a returns label label and I have screen shots of them confirming I would definitely get a full refund, but when Fraser Group received the return, they sent them back to me saying I could not have a refund as it was outside the 28 days to return!!! I am beyond annoyed and have been totally ignored by Fraser group customer “service” (worst customer service I have ever experienced)!!!!!!!!!!!

Ongoing issue. Used a gift voucher to order goods. One item was out of stock so they amended the order and charged the full amount to my card. This meant I lost the voucher value and it is now lost. Tried to get this refunded or the voucher reissued but all contact ignored.

Honestly the worse service ever. I can't even be bothered now to elaborate as to how so over this company I am. Wasted to much of my life already... Simply avoid, trust me.

Ordered a coat off the app payment was no issue by bank transfer or direct debit did hit an issue at the end with balance but was promptly sorted by roya was a simple uninstall install off the app n was all sorted

Worst experience, wrong advertising. I was told the pair of trainers was £35 if you pay through fraser card. Got the card and the payment was £70. The pair had the sticker of £35 and the staff at sports direct said it will "definitely" be charged @£35. Made a complaint as well nothing happened, I was told a long ass story. Stay away. Proper con scheme, I hope FCA looks into it.

I wanted to amend/add to an order. Within a few minutes I managed to get into a webchat and then a real person. It took some time but I did all this well within 30 minutes The website says you may be able to alter an order within 30 minutes of placing it but the customer service advisor said it wasn't possible at all.
When I said that that was not what the website said, he asked me what I wanted to do. I said - add to my order. He said you can't. So we went round in circles until I gave up. Avoid.

Don’t even deserve one star. The whole company is a huge scam. I ordered a dressing table for my daughter’s 3rd birthday. No emails but after 8 days I contacted them. Customer service are rude & bullies. They told me I said the item was too bad & returned it. It was all lies. Please don’t ever buy from this company.

I would give no stars but don't have the option. I ordered a fitbit, which needless to say hasn't arrived, there doesn't seem to be any contact email or numbers. I mistakenly thought I was buying from House of Fraser but sadly I've bought from House of Fraudsters. I really wish i had seen the trustpilot reviews prior to my purchase...Never Ever use this company

Ordered three items, only 2 ever arrived. No apology, no communication and impossible to chase up. It’s essentially theft really. I’ve never contacted trading standards before but I think I might over this.

Item was wrongly described, they've since updated their website, but refused to accept they were wrong an insisted I paid for the return postage. No wonder they only seem to get 1 star reviews

Please read all reviews before even thinking about using this company. I have been online shopping for years and have never come across such a dishonest company.
Sent a garment back well within 28 days, unworn, unwashed, with original labels and packaging but their returns department have rejected my refund. Can’t be legal surely! So now they have the garment back along with my money! No customer service number available- that certainly speaks volumes of the sort of company they are - obviously hiding from their valued customers! Shop at your own risk

Please DO NOT purchase online! I paid for a Ted Baker handbag and received 3 squash balls. Sent proof of what I had received and they still prefer to investigate internally rather than refund the inconvenienced customer. I still have no refund. Aftersales service is shocking and they take forever to reply.

Like most of the reviews of this company it’s an absolute scam, purchased 6 items only kept one item due to size, sent the other 5 items back only to be refunded for 3 items, despite getting a confirmation e mail that they had received all 5 returned items… took days to answer an e mail then be told that they had investigated and basically tough ! Please do not purchase from this company!

Absolutely terrible company no customer service & as evri left my parcel in a bin I'm £333 down. I'm going through PayPal for a refund

Refund for misdelivered parcel refused as “photo shows delivery to secure dry porch” sent photos showing my home on google maps and the delivery photos which show two different types of building and different types of front door in different colours. FRASERS claim for refund from evri was rejected so they rejected my refund claim, entirely illegal. Luckily paid via PayPal, absolutely never using FRASERS again.

Worst customer service in the world have keep cancelling orders as don't show up what a joke.