Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Toon meer
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Toon meer
Bedrijf heeft geantwoord
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Contactgegevens
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Verenigd Koninkrijk
- support@freetrain.com
- freetrain.com
3,7
Gemiddeld
325 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Terrible Service
customer service and contacting is terrible wouldn't deal with them again
1 december 2025
Antwoord van Freetrain
Hi Ian,
We’re sorry to hear you were unhappy with your experience.
Our team responded promptly and offered assistance as soon as the order was reported missing. Following our standard process, the delivery was located and confirmed as received.
We’re pleased the order is now with you and remain committed to providing helpful, responsive support.
Thanks & Happy Christmas.
Freetrain
Antwoord van Freetrain
Hey Kathryn,
Thanks for your great review - we appreciate your kind words & we're so pleased you found the ordering process & delivery quick & easy :)
Freetrain
A great vest for my phone
A great vest for my phone , gels and a great velcro car key space on the shoulder.
1 december 2025
Antwoord van Freetrain
Hey Marc,
Thanks for your great review!
Freetrain
Great company
Great clothing and accessories for runners. Really well priced and not over the top.
28 november 2025
Antwoord van Freetrain
Hey Christopher,
Thanks for your excellent review - it's appreciated!
Freetrain
Great products and service !
1 december 2025
Antwoord van Freetrain
Hey Anton,
Thanks for your fantastic review!
Freetrain
Highly recommended
Ordered two sets of the Aerolyte tops/Hybrid shorts. A genuine error with their dispatch, resulted in the non arrival of this order and in its place, something else. Excellent customer service from Freetrain, a prompt reply to my message, a timely resolution and the relevant order dispatched and arriving with me within 2 days. Yes, I needed to take some photos, but that's no problem!. I have read some of the other reviews here, and would urge you to make contact with Freetrain through their Email which is clearly displayed on their website. Give them a chance to rectify any issues before leaving negative comments and I am confident you will not be disappointed. I am still waiting for an exchange for the Black Hybrid shorts, which came up a little tighter than the other colour of the same size, but given the time of year I would be surprised if they are able to get this to me before Xmas, and I wouldn't blame them if not. This exchange request was easy and again a prompt response (within hours), providing the address to send them to and clear instructions. This was my first order with them, my son loves the feel and quality of their products and I have no doubt that he/me will be a returning customer. As the title of this review says - HIGHLY RECOMMENDED company.
12 december 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hey DJ,
Thank you so much for your kind review! We’re really glad we could get everything sorted quickly for you and appreciate your understanding with the photo request. It’s great to hear your son loves the products too.
We’re on hand if you need anything else, and we’ll do our best to get your exchange out as soon as possible.
Thanks so much again 💙
Freetrain
Awful product and terrible customer…
Awful product and terrible customer service (not that they care what you think).
1 december 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hi AH,
Thanks for taking the time to leave a review. Unfortunately, we weren’t able to locate your order as no details were provided, so we’re unable to comment on your specific experience.
Our team is always happy to help, though - if you can share your order information with us, we’d be more than happy to look into this further.
Thank you again for your feedback.
Freetrain
Unknown fees
Throughout process was unaware of fees added for an item under 100$ shipping from UK to USA, apparently not gona receive package so just waiting on my refund!
1 december 2025
Antwoord van Freetrain
Hi Stephen,
Thanks for your review - we're sorry for the frustration.
We haven’t had any contact from you, so we’re unable to look into this or confirm the details. All fees are shown at checkout, and any customs or import charges are set by the destination country, not by us.
Please reach out to our support team with your order number so we can assist and make sure this is resolved for you.
Thanks,
Freetrain
placed an order over two weeks ago and…
placed an order over two weeks ago and it still hasn’t been shipped. There’s been no meaningful update, no tracking information, and no clear communication about what’s causing the delay.
I understand things can happen, but going this long without any progress is really frustrating, especially when I was expecting the item within a reasonable timeframe. At this point, I wouldn’t recommend ordering from this company unless they seriously improve their shipping times and customer communication.
8 december 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hi Blare,
Thanks for your review.
We haven’t received any contact or an order number from you, so we’re unable to check the status of your order. We don’t automatically monitor every individual dispatch, which is why we always encourage customers to reach out if something seems delayed, our team is here specifically to help with situations like this.
Please note, all orders are dispatched within 1-2 working days, and we have no outstanding orders, so we do please ask you reach out so we can see why the courier is delayed in delivering your order.
Please get in touch with us so we can look into this and resolve it for you as quickly as possible.
Thanks,
Freetrain
I still don’t have my order
I still don’t have my order. And the shipping cost was more than the product. Absolutely ridiculous.
12/8/2025 as of today I still don’t have my order. No updates via shipping from the tracking number provided. I have a few emails from Dani from freetrain customer support who didn’t have any updates. The additional shipping cost were fees from customs in order for it to clear and be shipped into the USA. These additional cost were never told to me or mentioned anywhere.
Please respond. Order number 14566
23 november 2025
Antwoord van Freetrain
Hi Jonathan,
Thanks for your review!
We haven’t received any contact from you, so we haven’t been able to look into your order yet for you.
Please note that none of our shipping fees are ever higher than the product cost. Please reach out to our support team so we can sort this for you right away.
Thanks,
Freetrain
Antwoord van Freetrain
Hi Chris,
Thanks for the great feedback! We’re glad you’re happy with the fast delivery and quality.
Freetrain
Fantastic
Fantastic , highly recommend this running vest best on the market by far for me
28 november 2025
Antwoord van Freetrain
Hi Keith,
Thank you for the fantastic recommendation! We’re thrilled you love our running vest.
Freetrain
Great shopping experience
Great shopping experience, good communication and excellent product!
27 november 2025
Antwoord van Freetrain
Hey Diane,
Thank you for your kind words! We’re glad you had a great experience and love the product.
Freetrain
Antwoord van Freetrain
Hi Mihai,
Thanks for your second review. We’re sorry about the missing item and delay. As discussed over email, we’re already working to resolve this and appreciate your patience.
Freetrain
Order NOT RECEIVED
Order NOT RECEIVED! Delivery stated 1-3 days and charged at £3.99, placed on the 26th Nov, and still awaiting updates from the courier regarding delivery 9 days later! This is a Birthday gift, ordered in plenty of time and is NOW LATE! Very disappointing and frustrating! Freetrain are only sending me generic emails stating they wouldn’t chase my order until 7 working days after it was placed? If that’s the case they shouldn’t be advising customers delivery is 1-3 days OR charging for it! I’m still no further forward and help/assistance is not forthcoming! It appears they see it as my problem, not their’s! But I’M THE CUSTOMER!
26 november 2025
Antwoord van Freetrain
Hi Sally,
Thanks for your review.
We understand your frustration, but we do want to clarify the situation. You selected Standard Delivery, which typically aims for 1–3 working days but is not guaranteed (or advertised as). Standard delivery can take up to 7 working days in a normal week, and as explained to you via email this morning, this timeframe is often extended during peak periods such as Black Friday, when all couriers experience significant delays.
We have kept you updated and asked that you allow an extra day for the tracking to refresh, which is standard procedure when couriers are behind. If there is still no movement, we will escalate this with the courier as advised.
We appreciate that this is a birthday gift, and we are doing everything we can within the courier’s required timeframes.
Thank you for your patience.
Freetrain
Quality material and fits really well
Quality material and fits really well. Quick delivery
18 november 2025
Antwoord van Freetrain
Hey Andy,
Thanks for your great review - we're so happy you're pleased with your order & the quality! This is exactly the type of feedback we love & aim for :)
Thanks for your support!
Freetrain
Didn’t even receive order
Didn’t even receive order. Reached out to customer services and they were no help.
18 november 2025
Antwoord van Freetrain
Hi Jack,
Thanks for your review. To clarify, the courier’s delivery scan and timestamped photo confirmed your parcel was delivered to your secure location used for your previous orders. You advised it must have been taken from that spot, which means it must be treated as a potential theft.
In these cases, couriers require a crime reference number before they will open an investigation or allow us to issue a refund or replacement. Our last email requested this so we could raise the claim, but we didn’t receive a response.
Without the crime number the courier won’t accept a claim, so we’re unable to proceed. If you can provide it, we’ll be happy to reopen the case and assist further!
Thanks again,
Freetrain
It’s a nice product but the phone…
It’s a nice product but the phone holder is smaller than my previous version. Barely got my iPhone into the sleeve. Otherwise, nice product. Company should tell you about additional fees that will be added AFTER charging a flat rate on shipping. Overall, won’t buy again. Too expensive. Will look for Made in USA
10 november 2025
Antwoord van Freetrain
Hi Chris,
Thank you for taking the time to share your feedback, we really appreciate it.
We’re glad to hear you like the product overall, but we’re sorry to learn about your concerns with the phone holder and shipping charges. To clarify, the phone pocket remains the same size as in all of our previous versions, so your iPhone should fit as before. If you’re having difficulty, you can gently try sliding you finger inbetween the plastic on the phone case & the phone when inserting or removing, when separating the two during insertion or removal, this should make it a little easier.
Regarding the additional fees, any customs or import duties are set and applied by the destination country’s customs authorities, not by us. These charges can vary depending on location, and unfortunately we have no control over them.
Thanks again for your feedback!
Freetrain
Shipping took a little longer than…
Shipping took a little longer than expected but that was due to problems with evri which free train customer service where very helpful with,
other than that a very good running vest will definitely be ordering from here again 🫡
13 november 2025
Antwoord van Freetrain
Hey HG,
Thanks for your great review - we're sorry the shipping was a little slower than expected, but glad you're pleased with your vest now it's arrived!
Freetrain
Every item I ordered arrived
Every item I ordered arrived, love the quality and style!!!
17 november 2025
Antwoord van Freetrain
Hey Mrs Ramsey,
We're so pleased you're enjoying all of your items from us - we truly value your feedback & support :)
Freetrain
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