Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Toon meer
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Toon meer
Bedrijf heeft geantwoord
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Contactgegevens
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Verenigd Koninkrijk
- support@freetrain.com
- freetrain.com
3,7
Gemiddeld
325 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Great quality
Great quality, looks and fits perfectly
Great customer service
Couldn’t recommend enough
18 november 2025
Antwoord van Freetrain
Hi Billy,
Thanks for your fantastic review on your new Freetrain gear & our service - your support is appreciated :)
Freetrain
Antwoord van Freetrain
Hey Steven,
Thanks for your fantastic review! We're so pleased you were happy with your order :)
Freetrain
Great product and fast delivery
Great product and fast delivery, does exactly what it’s intended for. Upgrade from the original free train vest.
10 november 2025
Antwoord van Freetrain
Hey Lee,
Thanks for your great review - we're so happy you're pleased with your upgraded vest & appreciate the support :)
Freetrain
Freetrain running vests are by far the…
Freetrain running vests are by far the best in fit, utility, comfort and value for money - so good.
5 november 2025
Antwoord van Freetrain
Hi Elliott,
Thanks so much for your fantastic review - we can't disagree :D
Freetrain
Good quality product but poor customer service.
Products seem good quality. However, please be aware of the returns policy and customer service approach. To even get the returns address there are multiple hurdles to get over, questions to answer via email, finding the correct email address, just to get the return address. Also the emails on the website are not up to date. This makes the whole customer experience really poor. Which is disappointing when the products seem good quality. I will not be purchasing again and go elsewhere to purchase my training products, as I don’t mind paying return postage etc but the whole challenges around getting the right fitting products particularly for training is important. Would recommend cutting down the steps for returns, increased transparency over how to return and increases customer trust.
6 november 2025
Antwoord van Freetrain
Hey R Cross,
Thanks for your feedback - we’re glad to hear you were happy with the product quality.
We’re sorry the returns process felt frustrating for you. After reviewing your case, we can see that no order details were included in your first message to us. We request these (on the website where you found our email address) so we can provide the correct returns address & instructions straight away. Once we received the information, the return was resolved within one reply, so we are a little unsure how we could have made this more seamless. However, we'll ensure your feedback is passed on!
Our contact details on the website are up to date, and we aim to make the process as smooth as possible. Your comments on clarity and transparency are appreciated and will help us continue improving.
Thanks,
Freetrain
One size does not fit all
For to tight and to be honest very little information on the website regarding sizing. I will give it to my daughter who is a size 6 but as a guy with a 42 inch chest don’t waste your money. Slow delivery but that was to do with the ever rubbish Evri
3 november 2025
Antwoord van Freetrain
Hi Darren,
Thanks for your feedback. Sorry to hear the fit wasn’t right for you - fit can be down to personal preference, and we do have many customers with a 42" chest who find the vest comfortable.
Apologies too for the courier delay, and we’re glad your daughter can make use of the vest!
Freetrain
Antwoord van Freetrain
Hey Jay,
Thanks for your great review - we appreciate your support!
Freetrain
Brilliant
Delivered on time, quality of the product great and service was excellent. Thank you
17 oktober 2025
Antwoord van Freetrain
Hey Theresa,
Thank you so much for your great review! We’re delighted to hear that your order arrived on time and that you’re happy with the quality and service. Your feedback means a lot to us.
Freetrain
Wrong Product / Poor Customer Service
I placed my order on the 01/10/2025, it was delivered on the 04/10/2025. The wrong size was sent, however the order had the correct size. I sent the item back as requested by customer services, which arrived back with Freetrain on the 09/10/2025. I was told the issue would be resolved with in 3 working days of the item arriving back with Freetrain. It is now the 22/10/2025 and I am still waiting for the correct item to be delivered myself. I have contacted customer services a number of times and just keep being told to wait for further updates which never come.
A customer service phone number is what this company requires. So customers can phone and get the required information in one call not a massive email chain that never comes to any form of resolve.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hi Jerome,
Thanks for your review.
We’re really sorry for the mix-up with your original order and for the inconvenience this has caused. We can see that our team have been in touch and that a replacement was sent within our usual timeframe once your return arrived back with us. Unfortunately, there was an unexpected issue with the courier delivering your replacement, which caused a further delay.
We’ve since rectified this and arranged for a second replacement to be sent to you. Please be assured we’ve done everything we can to resolve this as quickly as possible, and we sincerely apologise for the delays that were outside of our control.
Thank you for your patience and understanding while we’ve worked to put this right.
Freetrain
I purchased this for my brother who is…
I purchased this for my brother who is a long distance. He loves the quality and fit.
10 oktober 2025
Antwoord van Freetrain
Hi Zahier,
Thanks for your fantastic review - we're so pleased your brother is enjoying the order!
Freetrain
Really fast service and delivery
Really fast service and delivery. Lots of communication and tracking for product. Excellent product. An upgrade to my previous vest.
10 oktober 2025
Antwoord van Freetrain
Hi Jo,
Thanks for your fantastic feedback - we're so pleased your order arrived quickly & you were happy with our communication - we're sure you'll enjoy your upgrade!
Freetrain
Antwoord van Freetrain
Hey Darlene,
Thanks for your fantastic review :)
Freetrain
It's unfortunate that this version of…
It's unfortunate that this version of the vest does not fit my phone. It sticks out of the top and isn't safe. My other version fits my samsung nicely so I'm not sure why they have reduced the size
29 september 2025
Antwoord van Freetrain
Hi Gill & Rick,
Thanks for your review.
We haven’t reduced the size of the phone pouch in our newer vest models. However, larger or bulkier phone cases can affect the fit.
If you’d like help or want to arrange a return or exchange, please contact our support team at support@freetrain.com
Thanks,
Freetrain
It’ll be 2 weeks Sunday since order…
It’ll be 2 weeks Sunday since order paid €10 for 5 delivery and subsequently 12 for custom charge still have got item
2 oktober 2025
Antwoord van Freetrain
Hi Andrew,
Thanks for your review. We're sorry to hear you haven’t received your order yet, that’s definitely not the experience we want for our customers.
We’re always here to help, and it's a shame you didn’t get in touch with us directly so we could look into this sooner. Please reach out to our support team with your order details, and we’ll be happy to investigate and resolve this for you as quickly as possible. Our email address can be found on our website on various pages, which is support@freetrain.com
Thanks,
Freetrain
Antwoord van Freetrain
Hi Daniel,
Thanks so much for your amazing feedback :)
We appreciate your support!
Freetrain
Met the team in Shoreditch.they were…
Met the team in Shoreditch.they were super friendly and lovely and I got two pairs of socks and they were a game changer
21 september 2025
Antwoord van Freetrain
Hey Adeline,
Thanks so much for stopping by and for the lovely words! We're pleased to hear the socks were a game changer 🧦🔥 Enjoy every run in them!
Freetrain
I recently bought the free train V2.
I recently bought the free train V2.
I ran 23KM today and throughout the run it made a clicking noise at the phone pouch. I have an iPhone 14 Pro Max, and as stated in the description for the V2, this should have been perfect for the pouch.
No matter how snuggly fit both my phone and the straps were, the clicking noise was heard.
When you run with your phone, you just want it to be effortless - not constantly hearing the clicking of the magnetic pouch.
So frustrating as these aren’t cheap.
Shoddy design and DO NOT recommend.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hi Chris,
Thanks for your feedback and really sorry to hear about the experience you’ve had with the FreeTrain V2. That’s definitely not what we want for any of our customers, especially on a long run like 23KM.
We received your email and replied last month asking for a few more details so we can look into this properly. Once we have that info, we’d be more than happy to investigate further and see what can be done to make things right.
Thanks again,
Freetrain
first run done👌
Just done my first run with it and am made up. No zips or bits that make noises while running and fits tight. Phone is secured tight and first reactions are all good- happy days. 👌
23 september 2025
Antwoord van Freetrain
Hi Jed,
Thanks so much for the great review - we’re really glad to hear your first run went so well! No bouncing, no noise, and everything staying secure... exactly what we aim for!
Freetrain
Terrible product
Terrible product, after one use at the gym the stitching ripped on both sides at the slit in the shorts and apparently nothing can be done to fix this! Terrible Customer service, they reply quickly but basically take no accountability and say it’s not soemthing they’ll resolve by sending a new pair, when I’m willing to send the defected pair back
22 september 2025
Antwoord van Freetrain
Hi Daniel,
Thanks for taking the time to leave a review - though we're really sorry to hear you're unhappy with your experience.
To clarify for others reading this: you reached out to let us know the shorts tore during a gym squat session, and requested to return them for a larger size. After reviewing the photos and details provided, we found the damage to be consistent with strain from tight fit during movement, not a manufacturing fault. We’ve had no similar reports of this happening with this product or any of our clothing items.
As the issue falls outside of what we can cover under our warranty, we weren’t able to offer a replacement. However, we did still offer a goodwill discount toward a new size, should you wish to try a better fit.
Thanks again,
Freetrain
Great purchase & like the feeling of…
Great purchase & like the feeling of the material would recommend no problem
22 september 2025
Antwoord van Freetrain
Hi Darren,
Thanks for your 5* review - we're so pleased to hear you'd recommend our product & that you're happy with your purchase from us!
Freetrain
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