Excellent high quality product. Resolved issues with incorrect postage / delivery , (orders two running t-shirts, only one was delivered) Worn a few times for running allready, Material feels... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Company responded very promptly when I informed them that my item had not arrived. This was a present for my daughter, who is very pleased with it, despite Evri losing it for 10days! I had to keep... Toon meer
The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Toon meer
Bedrijf heeft geantwoord
If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Contactgegevens
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Verenigd Koninkrijk
- support@freetrain.com
- freetrain.com
3,7
Gemiddeld
325 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Some positives and negatives vs prior model
I also have the prior model so giving a comparison of the 2.
Positives:
. Really like the magnetic feature as the button version was more difficult to easily snap back on while running. Would be no issue though if you were walking.
.both models stay in place well while running
Negatives:
. Smaller than the prior model around the neck and almost too small now as it lightly rubs on my neck. I took a picture of the new on top of the old and can easily see the difference that this model is almost 1 inch in closer on each side of the neck.
.dont like how tight the phone case is, as I have an s25 and an otter box defender case,.and it is so tight that I am concerned I will cause damage to the stitching due to this around the phone pouch
.very expensive as from being in canada, I had to pay extra unexpected shipping charges on top of the already charged shipping charges.
.concerned the magnetic button fabric could be a bit more reinforced and a bit more fabric to grab on top for detaching it.
Summary: due to me being a taller person, I wish this company would make a small size and then a larger size to cater to more sizes of people vs trying to find a one size fits all. Based on thr positives and negatives for my size,.if they could improve on these suggestions, then I would give a 5 out.of 5..due to these stated negatives I give it a 3 out of 5.
21 augustus 2025
Antwoord van Freetrain
Hi Jordan,
Thank you for your detailed feedback and for being a returning customer, it genuinely helps us improve. We're glad to hear you’re enjoying the magnetic closure and that both models stay secure while running.
We understand your concerns around sizing and phone fit, particularly for taller users and larger phones in bulky cases like the OtterBox Defender. As one of the largest cases on the market, it does push the limits of the pocket’s capacity. Our phone holder is designed to fit most standard-sized devices securely - if we increased the size to accommodate bulkier setups, it could compromise stability during use.
Regarding shipping and customs charges, unfortunately, these fees are set by the destination country and are outside of our control.
We truly appreciate your feedback, insights like yours help guide our future improvements.
Thanks,
Freetrain
The update is great
The update is great.
Much more comfortable, love the look and feel.
8 september 2025
Antwoord van Freetrain
Hi Christine,
Thanks for taking the time to leave a review - it is appreciated.
We're so glad you're enjoying your new & improved Freetrain Vest :)
Freetrain
Ordered item online
Ordered item online, delivered within the time that was quoted.
No problems at all, would recommend.
9 september 2025
Antwoord van Freetrain
Hey Kim,
Thank you for your kind review! We're glad to hear your order arrived on time and everything went smoothly. It's great to know you'd recommend us – we truly appreciate it!
Freetrain
Very comfortable and well made.
8 september 2025
Antwoord van Freetrain
Hi Chris,
Thank you for your feedback. We're so glad to hear you found it comfortable. We appreciate you taking the time to share your experience with us :)
Freetrain
Amazing Product
Item comfortable. Fits perfect and the magnetic hold is a little gem. Highly recommend.
29 augustus 2025
Antwoord van Freetrain
Hey Tom,
Thank you so much for your review! We're thrilled to hear it fits perfectly and you love the magnetic hold!
Freetrain
2nd pruchase. Very impressed.
Very quick delivery. Item was packed very well. Impressed.
1 september 2025
Antwoord van Freetrain
Hi Jody,
Thanks so much for your kind words, we're really glad to hear your order arrived quickly and in great shape. Your support means a lot to us!
Freetrain
Running
It was delivered on time. The product was exactly what I expected, it was a gift for my son
27 augustus 2025
Antwoord van Freetrain
Hi Tracey,
Thank you for the fantastic 5-star review! We're so glad to hear your order arrived quickly and made a great gift for your son.
Thanks,
Freetrain
I'm still waiting on my order to arrive
I'm still waiting on my order to arrive. Once it does im sure I will enjoy it
1 september 2025
Antwoord van Freetrain
Hi Daniel,
We've checked our inbox and can't see any contact made to the team regarding any delays - if your order has fallen outside of the estimated delivery timeframes or if there's a lack of updates on the tracking, please reach out to support@freetrain.com for further assistance!
Thanks,
Freetrain
Antwoord van Freetrain
Hey Andy,
Thanks for your fantastic review, we're so happy you were happy with your order from us!
Freetrain
The fit is very good
The fit is very good, perfect for keeping you a bit warmer, or protecting your arms from the sun if you need to like me.
25 augustus 2025
Antwoord van Freetrain
Hi Bob,
Thanks so much for your kind review! We're really glad to hear the fit is spot on and that the product is keeping you comfortable, whether it's for a bit of extra warmth or sun protection :)
Thanks,
Freetrain
Post sale customer service poor
Getting the product was ok and no issues with the quality but needed to return it as it’s not right for me. Ihave contacted them 6 times to find out how across email, web form and Insta and have not had a single response. Still waiting to return it.
1 september 2025
Antwoord van Freetrain
Hi Mr Hacking,
We've checked our inbox and haven’t received any previous messages regarding your order.
Please make sure you're contacting the correct email address: support@freetrain.com. Please ensure you include all previous correspondence sent to us (this can be print-screens) to help us understand the issue you've had trying to contact us - our inbox & instagram appear to be receiving contact as normal.
Our team will be happy to look into this for you as soon as we hear from you.
Thanks,
Freetrain
Antwoord van Freetrain
Hi Charlie,
Sorry to hear your first item was damaged – that’s never the experience we want for our customers.
While issues can sometimes happen, we're proud that we resolved this so quickly with you and with as little disruption as possible.
Thanks again for your feedback – we really appreciate it.
Freetrain
New model is very comfy
New model is very comfy!
They have tweaked the flaws in the first model which lasted 5years so I'm hoping this will last as long it longer.
Well done 👏🏽design ream
18 augustus 2025
Antwoord van Freetrain
Hey Gary,
Thanks for your excellent feedback & review - we're so pleased you're enjoying our new design!
Freetrain
Easy to order and quick delivery!
11 augustus 2025
Antwoord van Freetrain
Hey Gabriel,
Thanks for the fantastic 5 star review!
Freetrain
Brilliant clothing, wear it constantly
I wear my Freetrain tops and shorts all the time and absolutely love it. The green is my favourite. I never feel sweaty and wet in the top. I use it at the gym, out on walks, and even when I’m playing tennis. I dont wear anything else now but my Freetrain stuff
21 augustus 2025
Review zonder uitnodiging
Antwoord van Freetrain
Hi James,
Thank you so much for your amazing review!
Hearing that you don’t wear anything else really means a lot to us. Thanks again for your support - we can’t wait to keep you kitted out for all your training sessions :)
Freetrain
Supurb quality and fantastic customer…
Supurb quality and fantastic customer service. Delivered with 1 day of ordering. Would highly recommend.
13 augustus 2025
Antwoord van Freetrain
Hi Jon,
Thanks for your great review - we're so pleased to hear you were happy with the quality of your order and our service!
Thanks,
Freetrain
Evri Courrier did not deliver the…
Evri Courrier did not deliver the parcel. I have contacted Freetrain who have not responded.
Based on Freetrain's reply, I have updated my response and removed a star. I contacted Freetrain using their suggested email on the 19th of August 2025, and they havent even given the courtesy of a response to acknowledge my email (updated 23/08)
11 augustus 2025
Antwoord van Freetrain
Hi Nathan,
We're updating our review to reply to your new updated review - we have again checked our inbox and haven’t received any previous messages regarding your order.
Please make sure you're contacting the correct email address: support@freetrain.com.
Our team will be happy to look into this for you as soon as we hear from you.
Thanks,
Freetrain
Very good product. Would recommend.
Very good website, good product information and easy to find what I required. Easy ordering and was dispatched in good time. Delivered on time and the running vest was as seen on the website. Really good product and use it for all my runs. This is second vest I have had. Worn the other out. Good at keeping phone secure while running and additional secure storage for house keys is very useful.
11 augustus 2025
Antwoord van Freetrain
Hey Luca,
Thanks so much for your great review! We're really glad to hear the vest is serving you well on your runs – and that you're back for a second one! We appreciate your continued support 🏃♂️💪
Freetrain
Faulty product and offered only a 10%…
Faulty product and offered only a 10% refund and told to get it repaired myself
31 juli 2025
Antwoord van Freetrain
Hi Ross,
You contacted us regarding a loose stitch on a pocket you mentioned hadn't been used. As a gesture of goodwill, we promptly offered you two options: a partial refund or a free return so we could inspect the item and arrange a replacement if appropriate. We never asked you to repair it yourself.
We didn’t receive a response to our email offering those solutions, so we were surprised to see this review. We’re always happy to help, and we encourage open communication so we can resolve issues fairly.
If you’d still like to return the item or discuss further, please don’t hesitate to reach out!
Freetrain
FreeTrain website was easy to use.
FreeTrain website was easy to use.
Product quality is great.
Only downside was FreeTrain was brilliant but couriers were slow! Ordered on the Monday FreeTrain sent order to couriers straight away then Evri took 4days killing 2day delivery stated on the website
5 augustus 2025
Antwoord van Freetrain
Hi Samantha,
Thanks so much for your great 5-star review!
We really appreciate your feedback and will be sure to pass your comments on regarding the courier's performance. We're sorry they weren't quite as quick as you'd hoped, but we're glad everything arrived safely in the end.
Thanks again for your support!
Freetrain
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