Fuelmate Reviews 120

Staff are brilliant and deal with any queries fast

Working with Fuelmate has been extremely easy, the customer service has been prompt and very helpful, from setting the account tailored to our needs and ordering new fuel cards.

The invoicing with detailed transactions has been suitable for our needs, the variety of detailed reports available is sure to meet most companies needs.

They're online portal is easy to use, provides further information on individual transactions to resolve any queries.

Overall they have been great to us and may it continue.

Dan was exceptional in assisting with vehicle trackers, ordered and received in just a few days. Really simple to install and is always on the other end should we need support. Highly recommend

We recently transitioned from another fuel card provider to FuelMate, and the experience has been outstanding. Laura was incredibly patient throughout the process, and when we were ready to make the switch, everything was handled seamlessly from start to finish. FuelMate is transparent about pricing changes, quick to resolve any queries, and overall, a pleasure to work with. Their excellent customer service and friendly approach make them a fantastic partner.

Fred W at Fuelmate made a sometimes boring, but very necessary, task the easiest thing in the world. We got on so well that he now feels like part of the family.
He is such a great guy who remembers who he is calling, and that is so very refreshing indeed in this day and age.
We ultimately decided to go with these people as they offered us what we needed, and things have gone well from the start.

Fuelmate have been great to deal with, offering a competitive price against other fuel card companies. I have dealt with the same person each time, which is great, giving consistency and a good service overall. Invoices arrive weekly and if i need any queries answered, i receive a reply pretty quickly, unlike some other companies i have dealt with in the past.

We had out trackers fitted in Nov 23 and they have been helpful with incidents to obtain footage and also very reactive if there is problems with the system.

A great team of staff at fuel mate nothing is too much trouble for them and they are always willing to help a credit to their company.

We have been very impressed with Fuelmate and their attention to opening our members accounts. The whole process was really professional. As a buying group we would highly recommend them.

We have had excellent customer service from Fuelmate and a seamless experience. Our engineers have used the fuel cards since they were issued with no problems and the weekly emails regarding the various fuel prices in our area are very appreciated.

Dan and the team were very helpful in splitting and setting up our new accounts within our business. What seemed like it was going to be a complicated task was simplified and dealt with very efficiently. They were very quick at answering email queries and supplying us with information and our new cards.
Thanks for all your help.

Perfect company, very helpful, everything made easy. Thank you

We moved over to Fuelmate around 6 months ago. Prices very competitive and customer services was great. We are kept informed weekly regarding prices. So far so good

We were undertaking a cost review of all of our suppliers and we had received an email from Callum Smith, having set up a call it was clear that Fuelmate could save us money on our fuel. The whole process was quick and straight forward, the communication was great and we were set up and ready to go quickly. Callum then dropped the new fuel cards to us himself and we are now already seeing savings each week on our fuel. The portal is great and easy to use and the staff could not be more helpful with queries.

Great customer service , competitive pricing.

We started using Fuelmate 6 months ago. The onboarding process was simple and straight forward. Any questions we had we're dealt with promptly and never seemed like a hassle to the staff who have been a pleasure to deal with. We're extremely happy we chose Fuelmate and would certainly recommend their services.

Excellent service. Saves you loads of time in the office. All your fuel receipts are on one invoice. Saves me £1000s a year on fuel.

Honest, straight forward and genuine. The service level and communication is second to none.
Quite simply, we ask, we get a reply.
Prices are always great, tips/advice given in advance of fuel price increases.
A preferred partner for our company,